Every completed job in FieldRoutes asks for a review
Everything you need for reviews, with nothing you don't.
- Every completed job asks for a review
- Each office feeds its own Google profile
- Email, SMS or WhatsApp, your choice
FieldRoutes is connected to Reviewflowz. Trigger in FieldRoutes: completed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the job.
Job #4821 
The request goes out when the job is completed
Reviewflowz listens for completed jobs in FieldRoutes and starts your campaign: SMS, email or WhatsApp, on the timing you set after completion.
Scheduled, rescheduled and canceled jobs never send. One job sends one request, and a cool-down stops a repeat customer getting asked twice in a row.
When a job is completed in FieldRoutes, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the job gets the link
The request uses the email and phone on the FieldRoutes customer record. The link opens the review platform that needs reviews most, with no rating pre-screen.
A customer with no email and no phone is skipped. Anyone who replies STOP stays on the Reviewflowz opt-out list for good.
When a job is completed in FieldRoutes, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the job and the office: Portland, Salem, Bend.
Connect FieldRoutes and ask after every completed job
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Each office sends to its own Google profile
FieldRoutes scopes your account by office. Map each office to its Google profile once, and every completed job sends customers to the right one.
Run several offices? Connect each one and map it; offices you have not mapped use the fallback profile you choose.
A job from FieldRoutes (trigger: completed), with office Portland, is matched by office to the right Google profile: Portland, Salem or Bend. This one goes to Portland.
Past completed jobs count, past customers stay quiet
Reviewflowz imports your past completed jobs so reviews and requests are reported by month from day one.
Imported jobs never send a request. Only jobs completed after you switch on get asked.
Every past job, counted: January, 18 reviews from 120 jobs, 15%; February, 22 reviews from 128 jobs, 17%; March, 26 reviews from 131 jobs, 20%; April, 30 reviews from 129 jobs, 23%.
Turn completed jobs into Google reviews
Connect FieldRoutes, map your offices, and every completed job sends its customer a review request.
What Reviewflowz reads from FieldRoutes
- Job (completed)Starts the review request campaign
- Customer emailSends the email review request
- Customer phoneSends the SMS or WhatsApp review request
- OfficePicks the Google profile the link opens
- Service typeOptional, for reporting by service
- Completion timeSets send timing and dates imported history
FieldRoutes integration: questions
How do I get my FieldRoutes API credentials?
FieldRoutes support issues them. Email support@fieldroutes.com from the address on your FieldRoutes account and ask them to enable API access for your office. They send back your subdomain, Authentication Key and Authentication Token, usually within 1-3 business days.
Which FieldRoutes plan do I need?
API access is enabled by FieldRoutes support, office by office. Ask them when you request your credentials whether your subscription includes it.
What happens once I have the credentials?
In Reviewflowz, choose FieldRoutes and paste in your subdomain, Authentication Key and Authentication Token. Reviewflowz checks them with a test call. Copy them without extra spaces, since stray whitespace causes connection errors.
When does the customer get the request?
After the job is marked completed, on the timing you set in your campaign. Reviewflowz picks up completed jobs through a FieldRoutes in-app trigger rule, and checks for them on a schedule if a rule is not set up.
What about canceled or rescheduled jobs?
They never send. Only completed jobs trigger a request; scheduled, rescheduled and canceled jobs are ignored. Each job sends one request at most.
We run several offices. How does that work?
FieldRoutes credentials are scoped per office, so you connect each office and map it to its own Google profile. Customers then review the office that served them.
How do you handle SMS consent and opt-outs?
Every SMS carries STOP handling, and Reviewflowz keeps its own opt-out list so a customer who opts out is never asked again. Send SMS only to customers who agreed to hear from you; email and WhatsApp are there for the rest.
What does it cost?
$70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. Start with a 14-day trial, no card.