Every completed WineDirect order asks for a review
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- Every completed order asks for a review
- Each review credited to the tasting room associate
WineDirect is connected to Reviewflowz. Trigger in WineDirect: completed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the order, credited to the tasting room associate, Elena Marchetti.
Order #1042 
A review request follows every completed or delivered order
When WineDirect records a tasting room order as completed or a club shipment as delivered, Reviewflowz sends the review request. Direct-to-consumer orders follow the same rule once delivery is confirmed.
Your campaign sets the sequence: SMS, email or WhatsApp, each sent at the delay you choose after the order. Nobody on your team sends anything by hand.
When an order is completed in WineDirect, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the order gets the review link
Club members, tasting room visitors and direct-to-consumer buyers each get the request on their own phone or inbox. The link opens the review platform that needs reviews most right now.
Every customer is asked. There is no rating pre-screen, so happy and unhappy guests get the same link.
When an order is completed in WineDirect, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the order and the tasting room: Hillside Tasting Room, Downtown Tasting Room, Valley Estate Tasting Room.
Connect WineDirect to Reviewflowz
Your next completed order sends its own review request.
Each review credited to the tasting room associate
Reviewflowz saves each review against the WineDirect order it came from. The tasting room associate on that order gets the credit.
Customers never need to mention a name in the review. You see which associate brings in reviews, order by order.
The order in WineDirect records which tasting room associate did the work. The review request carries the order, so when the customer leaves a five-star Google review with no name in it, it is credited to the tasting room associate and saved back on the same order.
WineDirect integration: questions
How does WineDirect trigger review requests?
Reviewflowz sends a request when WineDirect records a tasting room order as completed, a club shipment as delivered, or a direct-to-consumer order as delivered. You set the channel and the delay once in your campaign. Every qualifying order after that sends its own request.
Who gets asked for a review?
The customer on the WineDirect order: club members, tasting room visitors and direct-to-consumer buyers. They get the request by email, SMS or WhatsApp, and the link opens the review platform that needs reviews most. There is no rating pre-screen, so every customer gets the same link.
What happens with orders that are never completed?
A request only goes out when WineDirect records the order as completed or delivered. An order that never reaches that point sends nothing. Past orders you import are never messaged.
Can I see which staff get the best reviews?
Yes. Each review is credited to the tasting room associate on the WineDirect order, without the customer having to mention a name. Imported past orders give you each associate's review conversion rate.
How long does setup take?
Connect WineDirect from Integrations in Reviewflowz. It takes minutes, it is self-serve, and there is no demo to book.
What does the WineDirect integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. You can start a 14-day trial with no card.