Every closed Torque360 repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for a review
- Each review credited to the technician
Torque360 is connected to Reviewflowz. Trigger in Torque360: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the technician, Marcus Delgado.
Repair Order #4821 
A review request goes out when the repair order closes
When Torque360 closes a repair order or a vehicle is marked delivered, Reviewflowz sends that customer a review request. It goes by SMS, email or WhatsApp, in the order your campaign sets.
Nobody at the service desk has to remember to ask. Each completed visit triggers its own request.
When a repair order is closed in Torque360, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The request goes to the customer on the closed repair order, straight to their phone or inbox. The link opens the review platform that needs reviews most right now.
Every customer is asked. There is no rating pre-screen and no filtering of who gets a link.
When a repair order is closed in Torque360, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Northside Auto Center, Eastgate Service Bay, Riverside Auto Repair.
Connect Torque360 in minutes
Your next closed repair order sends its first review request.
Each review credited to the technician on the order
Reviewflowz saves each review against the repair order it came from and credits it to the technician on that order. Customers never have to name anyone in what they write.
Past repair orders are imported for reporting, so each technician's conversion rate starts with real history. Past customers are never messaged.
The repair order in Torque360 records which technician did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the technician and saved back on the same repair order.
Torque360 integration: questions
How quickly does Reviewflowz start sending review requests from Torque360?
You connect Torque360 from Integrations in Reviewflowz in minutes, self-serve, with no demo. From then on, each repair order that closes or vehicle marked delivered sends the customer a request on the schedule your campaign sets.
Which customers get asked for a review?
The customer on each closed repair order gets the request by SMS, email or WhatsApp. Everyone is asked, with no rating pre-screen. The link opens the review platform that needs reviews most.
What happens with repair orders that never close?
Nothing is sent. Reviewflowz only sends a request when Torque360 closes the repair order or the vehicle is marked delivered, so open work never triggers a message.
We run several shop locations. Do reviews go to the right Google profile?
Yes. Reviewflowz maps each Torque360 location to its own Google profile. Requests from each shop point its customers to that shop's profile.
How are reviews credited to technicians?
Reviewflowz credits each review to the technician on the repair order it came from. Customers do not need to mention anyone by name, and past repair orders are imported so each technician's conversion rate has history behind it.
What does the Torque360 integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. You can try it free for 14 days, no card required.