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The system provides reports filtered by technician, time period, and service type, giving you granular insights into which team members drive the best customer satisfaction."}},{"@type":"Question","name":"How does ServiceTitan trigger automated review requests?","acceptedAnswer":{"@type":"Answer","text":"When your ServiceTitan job status updates to completed, inspection passes, or invoice gets marked paid, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You choose which ServiceTitan event triggers the request and which communication channel to use during initial setup. The system monitors your ServiceTitan account continuously, so every qualifying event generates a review request without manual intervention. 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Many contractors see better conversion rates using WhatsApp, especially with customers who prefer mobile communication over traditional email."}},{"@type":"Question","name":"Which ServiceTitan technicians generate the most Google reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically tracks which ServiceTitan technicians generate the most reviews by analyzing job assignments and incoming review data. The system creates detailed reports showing reviews collected per technician, average star ratings, and conversion rates based on completed jobs. You can identify your top performers and understand what they do differently, then use those insights to coach other team members. 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Automatic review requests when ServiceTitan jobs complete
Reviewflowz triggers review requests automatically when your ServiceTitan job status changes to complete, inspection passes, or invoice gets paid. Your customers receive personalized requests via email, SMS, or WhatsApp without any manual work from your office staff or technicians. The system monitors ServiceTitan continuously, so every completed job turns into a review opportunity. You configure the trigger once during setup and the automation runs indefinitely. No missed follow-ups, no forgotten customers, no manual tracking required. Your review collection becomes as reliable as your job scheduling.
Track your best customers and promoters in ServiceTitan
When customers leave 5-star reviews on Google, Yelp, or other platforms, that data flows back into ServiceTitan and attaches to their customer record. Your technicians and office team can see which customers are your biggest advocates before they arrive on-site or answer the phone. Use this information to ask satisfied customers for referrals, video testimonials, or participation in case studies. You can also prioritize these customers for premium services or loyalty programs. The integration creates a feedback loop where your best reviews help you identify and nurture your most valuable customer relationships.
Attribute reviews to ServiceTitan technicians automatically
Reviewflowz knows which technician completed each ServiceTitan job, so incoming reviews get attributed to the right person without customers mentioning names. This prevents Google from flagging reviews that specifically name technicians, which happens frequently with traditional attribution methods. Your reviews read naturally while you still get detailed performance data for each team member. Build technician leaderboards, identify top performers, and coach struggling staff using accurate review metrics. The attribution happens automatically in the background, so you get clean performance data without compromising review authenticity or risking removal by review platforms.
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Calculate review conversion rates from ServiceTitan job data
Raw review counts don't tell the whole story about your reputation performance. Since Reviewflowz connects to ServiceTitan, it calculates your true conversion rate by dividing reviews collected by jobs completed. A contractor with 50 reviews from 200 jobs (25% conversion) significantly outperforms a competitor with 200 reviews from 2,000 jobs (10% conversion). Track conversion rates by technician, service type, or time period to identify what drives better review collection. The average Reviewflowz customer achieves a 7.5% conversion rate, but top performers reach 15-20% by optimizing their approach based on these metrics.
AI generates replies to contractor reviews automatically
Responding to reviews improves your Google ranking and builds trust with future customers, but most contractors lack time to reply across Google, Angi, HomeAdvisor, Yelp, and 200+ other platforms. Reviewflowz AI generates professional responses in your brand voice for every review automatically. The system handles positive reviews with gratitude and addresses negative feedback diplomatically. You can approve responses manually or let them publish automatically to ensure no review goes unanswered. This consistent engagement signals to Google that you're actively managing your reputation, which can improve your local search rankings.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for contractors using ServiceTitan?
Google Reviews is the top priority since most homeowners start their contractor search there, but Angi, HomeAdvisor, Yelp, Facebook, and BBB are essential for contractors. These platforms capture customers at different stages of their decision process and provide industry-specific credibility. Angi and HomeAdvisor specifically cater to home improvement searches, while Yelp and Facebook offer broader local visibility. BBB provides trust signals for larger projects. Reviewflowz monitors all these key platforms plus 200+ others from one dashboard, so you never miss reviews that could impact your ServiceTitan lead flow or conversion rates.
How do I track review performance by ServiceTitan technician?
Reviewflowz automatically attributes reviews to the correct technician using ServiceTitan job data, so you get detailed performance metrics without customers needing to mention names. Track reviews collected per technician, average star ratings, and conversion rates based on jobs completed. Create leaderboards to motivate your team and identify top performers who consistently generate positive feedback. You can also spot technicians who need additional customer service training. The system provides reports filtered by technician, time period, and service type, giving you granular insights into which team members drive the best customer satisfaction.
How does ServiceTitan trigger automated review requests?
When your ServiceTitan job status updates to completed, inspection passes, or invoice gets marked paid, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You choose which ServiceTitan event triggers the request and which communication channel to use during initial setup. The system monitors your ServiceTitan account continuously, so every qualifying event generates a review request without manual intervention. You can customize the message content and timing delay, but once configured, the automation runs indefinitely without requiring ongoing management from your team.
Can ServiceTitan users send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests triggered by ServiceTitan events like job completion or invoice payment. WhatsApp delivers nearly 98% open rates compared to roughly 20% for email, making it highly effective for review collection. The WhatsApp integration works identically to email and SMS options, automatically sending personalized review requests when your chosen ServiceTitan triggers occur. Pricing varies by country, but the higher engagement rates often justify the cost. Many contractors see better conversion rates using WhatsApp, especially with customers who prefer mobile communication over traditional email.
Which ServiceTitan technicians generate the most Google reviews?
Reviewflowz automatically tracks which ServiceTitan technicians generate the most reviews by analyzing job assignments and incoming review data. The system creates detailed reports showing reviews collected per technician, average star ratings, and conversion rates based on completed jobs. You can identify your top performers and understand what they do differently, then use those insights to coach other team members. The attribution happens automatically using ServiceTitan job data, so customers don't need to mention technician names in their reviews, which reduces the risk of Google flagging or removing reviews.
How long does ServiceTitan review automation setup take?
ServiceTitan integration setup takes under 15 minutes with no developer or IT support required. Connect your ServiceTitan account, choose your trigger events (job completion, inspection pass, invoice payment), select your communication channel (email, SMS, WhatsApp), and customize your message template. Your first automated review request goes out the same day you complete setup. The integration uses ServiceTitan's standard API connections, so there's no complex configuration or ongoing maintenance. Once live, the system runs automatically, turning every completed ServiceTitan job into a review opportunity without additional effort.
What does ServiceTitan review automation cost monthly?
Reviewflowz uses pay-as-you-go pricing with no monthly minimums or contracts, charging $5 per 1,000 emails and $5 per 100 SMS messages. WhatsApp pricing varies by country. For most ServiceTitan contractors completing 50-200 jobs monthly, this works out to $10-40 in review request costs while typically generating hundreds of dollars in additional revenue from improved online reputation. You only pay for actual review requests sent, not for software licensing or subscription fees. This pricing model scales with your business, so growing contractors aren't penalized with higher fixed costs.
