Every closed SDS Merlin repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for a review
- Each review credited to the service advisor
SDS Merlin is connected to Reviewflowz. Trigger in SDS Merlin: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Martin Gagnon.
Repair order #48213 
A review request goes out when the repair order closes
When a repair order is closed in SDS Merlin, Reviewflowz sends the customer a review request. It goes by email, SMS or WhatsApp, on the timing you set after the close.
Nobody at the service desk has to remember to ask. The request follows every closed repair order.
When a repair order is closed in SDS Merlin, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The customer named on the closed repair order receives the request on their phone or in their inbox. The link opens the review platform that needs reviews most, so Google, DealerRater or Cars.com each get their share.
Every customer is asked the same way. There is no rating screen before the link.
When a repair order is closed in SDS Merlin, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: North Service Center, South Service Center, East Service Center.
Connect SDS Merlin to Reviewflowz
Your next closed repair order sends its own review request.
Each review credited to the service advisor on the order
Reviewflowz saves each review against the repair order it came from and credits it to the service advisor on that order. Customers never need to name anyone in their review.
You see which advisors turn closed repair orders into reviews, ready for coaching and recognition.
The repair order in SDS Merlin records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
SDS Merlin integration: questions
How do I connect SDS Merlin and when do review requests go out?
Connect SDS Merlin from Integrations in Reviewflowz in minutes, self-serve and with no demo. From then on, each repair order closed in SDS Merlin sends the customer a review request by email, SMS or WhatsApp, on the timing you choose.
Who gets the review request?
The customer on the closed repair order. Every customer gets the same request with no rating pre-screen, and the link opens the review platform that needs reviews most.
What happens with repair orders that never close?
Requests go out only when a repair order is closed. A repair order that is never closed sends nothing, so customers are only asked after their service is finished.
Can SDS Merlin users send WhatsApp review requests?
Yes. Each closed repair order can trigger a request by email, SMS or WhatsApp. You pick the channels and the order they go out in.
How does staff review tracking work with SDS Merlin?
Each review is credited to the service advisor on the repair order it came from. Customers do not have to mention a name, and you see how each advisor's closed repair orders convert into reviews.
What does the SDS Merlin integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. Start with a 14-day trial, no card needed.