Every closed Protractor repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for a review
- Each review credited to the service advisor
Protractor is connected to Reviewflowz. Trigger in Protractor: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Dale Mercer.
Repair Order #4821 
A review request goes out when the repair order closes
When a repair order closes in Protractor, Reviewflowz starts the campaign. The customer gets the request by SMS, email or WhatsApp, on the schedule you set.
Nobody at the counter has to remember to ask. Every closed repair order follows the same campaign.
When a repair order is closed in Protractor, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The request goes to the customer on the repair order, on their phone or in their inbox. One tap opens the review platform your shop needs reviews on most.
Every customer gets the same link. There is no rating question first and no filter on who gets asked.
When a repair order is closed in Protractor, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the shop: Northside Auto Care, Riverbend Service Center, Maple Street Garage.
Connect Protractor and start asking
Your next closed repair order sends its first review request.
Each review credited to the service advisor on the order
Reviewflowz saves each review against its repair order and credits it to the service advisor on that order. The customer never has to type a name.
You see which advisor's customers leave reviews, and how many repair orders it took to get them.
The repair order in Protractor records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Protractor integration: questions
When does Reviewflowz send review requests from Protractor?
When a repair order closes in Protractor, Reviewflowz starts the review campaign for that customer. You choose the channel, SMS, email or WhatsApp, and the timing after the order closes.
Who gets asked for a review?
The customer on the closed repair order. The link opens the review platform your shop needs reviews on most. There is no rating question first, so every customer gets the same request.
What happens with repair orders that never close?
Nothing is sent. Reviewflowz only sends a request when a repair order closes, so open orders don't trigger a message.
How are reviews credited to service advisors?
Each review is credited to the service advisor on the repair order that triggered the request. Customers don't need to mention anyone by name, and you see each advisor's conversion rate.
How do I connect Protractor?
Connect Protractor from Integrations in Reviewflowz. It takes minutes and needs no demo. Past repair orders are imported for reporting, and past customers are never messaged.
What does it cost?
$70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. The 14-day trial needs no card.