Every closed Procede repair order asks for a review
Everything you need for reviews, with nothing you don't.
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Procede is connected to Reviewflowz. Trigger in Procede: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
RO #48217 
A review request goes out when the repair order closes
When a repair order closes in Procede, Reviewflowz starts the review campaign. The request goes out by SMS, email or WhatsApp, on the timeline you set.
Nobody at the service counter has to remember to ask. The closed repair order is the signal.
When a repair order is closed in Procede, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the request
Reviewflowz sends the request to the customer on the closed repair order. The link opens the review platform that needs reviews most right now.
Every customer is asked the same way. There is no rating pre-screen and no filter for happy customers only.
When a repair order is closed in Procede, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Fort Worth, Amarillo, Lubbock.
Connect Procede to Reviewflowz
Every closed repair order sends a review request from the day you connect.
Each review credited to the service advisor on the repair order
Reviewflowz saves each review against the repair order that triggered it and credits it to the service advisor on that order. Customers never have to mention a name.
You see reviews and conversion rate per service advisor, so recognition and coaching start from real numbers.
The repair order in Procede records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Procede integration: questions
How does Procede trigger review requests?
Connect Procede from Integrations in Reviewflowz; it takes minutes and needs no demo. From then on, each time a repair order closes, Reviewflowz sends that customer a review request by email, SMS or WhatsApp.
Who gets asked for a review?
The customer on the closed repair order. Every customer gets the same request, with no rating pre-screen, and the link opens the review platform that needs reviews most.
What about repair orders that never close?
Reviewflowz only sends a request when a repair order closes. A repair order that stays open sends nothing to the customer.
We run several locations. Does each one get its own reviews?
Yes. Reviewflowz maps each Procede location to its own Google profile, so a closed repair order at one location asks for a review of that location.
How are reviews credited to staff?
Each review is credited to the service advisor on the repair order that triggered the request. Customers never need to mention a name, and you see reviews and conversion rate per service advisor.
What does the Procede integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS, and you can start with a 14-day trial, no card needed.