Every closed Netsmart case asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed case asks for a review
- Each review credited to the care coordinator
Netsmart is connected to Reviewflowz. Trigger in Netsmart: closed. A review request is then sent by SMS to the client, and the Google review that comes in is saved on the case, credited to the care coordinator, Maria Delgado.
Case #3107 
A review request follows every closed case
When a case is closed or a service is completed in Netsmart, Reviewflowz sends the review request. It goes out by email, SMS or WhatsApp, on the schedule you set after the case closes.
No one on your team sends anything by hand. Care coordinators keep working in Netsmart as they do today.
When a case is closed in Netsmart, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
Every client whose case closes gets asked
The client on the closed case gets a message with one review link. That link opens the review platform that needs reviews most right now.
There is no rating screen before the link. Every client gets the same request, whatever they might say.
When a case is closed in Netsmart, the client gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the case and the location: Riverside Office, Northgate Office, Eastview Office.
Connect Netsmart to Reviewflowz
Your next closed case sends its own review request.
Each review credited to the client's care coordinator
Netsmart already records which care coordinator handled each client. Reviewflowz saves each review against that case and credits it to that care coordinator.
Clients never need to mention a name in their review. You see which care coordinators turn closed cases into reviews.
The case in Netsmart records which care coordinator did the work. The review request carries the case, so when the client leaves a five-star Google review with no name in it, it is credited to the care coordinator and saved back on the same case.
Netsmart integration: questions
When does a client get the review request?
Reviewflowz sends the request after a case is closed or a service is completed in Netsmart. You choose email, SMS or WhatsApp and how long after the case closes each message goes out.
Who gets asked for a review?
The client on the closed case. Every client gets the same request, with no rating screen first, and the link opens the review platform that needs reviews most.
What happens with cases that are never closed?
Nothing is sent. A request only goes out when a case is closed or a service is completed, so open cases send no message.
Can I see which care coordinators get the most reviews?
Yes. Each review is credited to the care coordinator on the client's case in Netsmart, so clients never have to mention a name. Past cases are imported for reporting, so you see each care coordinator's conversion rate, and past clients are never messaged.
How do I connect Netsmart?
Connect Netsmart from Integrations in Reviewflowz. It takes minutes, it's self-serve and there's no demo to book.
What does it cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month, with a 14-day trial and no card. Messaging costs $5 per 1,000 emails and $5 per 100 SMS.