Every closed Mitchell 1 repair order asks for a review
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- Every closed repair order asks for a review
- Each review credited to the service advisor
Mitchell 1 is connected to Reviewflowz. Trigger in Mitchell 1: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Dale Hutchins.
Repair Order #48213 
Every closed repair order sends a review request
When a repair order is closed or the vehicle is delivered in Mitchell 1, Reviewflowz sends the review request. It goes out by email, SMS or WhatsApp, while the visit is still fresh.
Nobody at the counter has to remember to ask. The campaign runs on its own after each closed repair order.
When a repair order is closed in Mitchell 1, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets asked
The request goes to the customer on the closed repair order, at the phone number or email Mitchell 1 holds. The link opens the review platform that needs reviews most right now.
Every customer gets the same request. There is no rating pre-screen and no filtering of unhappy customers.
When a repair order is closed in Mitchell 1, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the shop: Main Street Shop, Eastside Shop, Airport Road Shop.
Connect Mitchell 1 today
Every closed repair order starts sending review requests to your customers.
Each review credited to the service advisor on the RO
Reviewflowz reads who handled the repair order in Mitchell 1 and credits the review to that service advisor. Customers never need to name anyone in their review.
You see reviews and conversion rate per service advisor, based on the repair orders each one closed.
The repair order in Mitchell 1 records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Mitchell 1 integration: questions
How are review requests triggered from Mitchell 1?
When a repair order is closed or the vehicle is delivered in Mitchell 1, Reviewflowz sends the customer a review request by email, SMS or WhatsApp. You connect Mitchell 1 from Integrations in Reviewflowz in minutes, self-serve, with no demo.
Which customers get asked for a review?
The customer on each closed repair order gets the request. Everyone is asked the same way, with no rating pre-screen. Customers from repair orders closed before you connected are never messaged.
What happens with repair orders that are never closed?
Nothing is sent. A request only goes out once a repair order is closed or the vehicle is delivered, so open repair orders never trigger a message.
How does Reviewflowz credit reviews to service advisors?
Each review is credited to the service advisor on the Mitchell 1 repair order that sent the request. Customers do not have to mention anyone by name. You see reviews and conversion rate for each service advisor.
We run several shops. Does that work?
Yes. Each shop counts as one location in Reviewflowz and has its own Google profile. Requests from each shop link to that shop's profile.
What does the Mitchell 1 integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. You can try it for 14 days without a card.