[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms should law firms monitor?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews takes priority for all law firms since it directly impacts local search visibility and client trust, but legal-specific platforms like Avvo and Martindale-Hubbell are essential for professional credibility and referral generation. Personal injury and family law practices should also monitor Yelp and Facebook since potential clients often research attorneys on these platforms before initial consultations. Corporate and business law firms benefit from monitoring industry-specific platforms where their commercial clients leave feedback. Reviewflowz tracks all these platforms plus 200+ others, ensuring your Litify practice data connects to your complete online reputation."}},{"@type":"Question","name":"How do you measure law firm review performance?","acceptedAnswer":{"@type":"Answer","text":"Review conversion rate matters more than total review count since it accounts for case volume differences between firms. Reviewflowz calculates this automatically by dividing your total reviews by completed cases from Litify. A firm with 60 reviews from 150 closed cases (40% conversion) will attract more clients than a competitor with 150 reviews from 1,000 cases (15% conversion) because higher conversion rates indicate stronger client satisfaction. Track conversion rates by attorney, practice area, and case type to identify your most effective legal services."}},{"@type":"Question","name":"How are review requests triggered from Litify?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors specific status changes in your Litify case management system, automatically sending review requests when cases are marked as closed, settlements are reached, or matters are resolved. During setup, you select which Litify status triggers should activate review requests and choose your preferred communication method (email, SMS, or WhatsApp). Once configured, every qualifying case completion automatically generates a personalized review request to the client without any manual intervention from attorneys or staff."}},{"@type":"Question","name":"Can law firms use WhatsApp for client review requests?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests with approximately 98% open rates compared to 20% for email, making it highly effective for client communication. WhatsApp requests are automatically triggered from Litify case closures, settlements, and matter resolutions, just like email and SMS options. Pricing varies by country but follows the same pay-as-you-go model with no monthly minimums. Many law firms find WhatsApp particularly effective for personal injury and family law clients who prefer mobile messaging over formal email communication."}},{"@type":"Question","name":"How do you track which attorneys get the most client reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically pulls case assignment data from Litify to attribute each client review to the correct handling attorney or paralegal, providing detailed performance tracking and staff leaderboards. This automatic attribution also protects your reviews from Google's removal policies since reviews that mention specific attorney names are more frequently flagged as coached or fake. Instead of asking clients to name-drop attorneys, the system tracks performance behind the scenes while reviews read naturally and authentically about the client's legal experience."}},{"@type":"Question","name":"How long does Litify integration setup take?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz integration with Litify typically completes in under 15 minutes without requiring developer assistance or IT department involvement. Simply connect your Litify account, select your trigger events (case closed, settlement reached, etc.), and choose your preferred communication channel (email, SMS, or WhatsApp). Your first automated review request can be sent the same day. The system immediately begins monitoring your Litify case statuses and will automatically send review requests as cases reach completion."}},{"@type":"Question","name":"What do Litify review requests cost?","acceptedAnswer":{"@type":"Answer","text":"Review request emails cost $5 per 1,000 sends and SMS messages cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or long-term contracts. WhatsApp pricing varies by country but follows the same flexible payment model. For most law firms, this translates to just pennies per review collected. With Reviewflowz customers averaging 7.5% conversion rates, a firm sending 1,000 email requests ($5) typically receives about 75 new reviews, making the cost per acquired review extremely cost-effective for reputation building."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Legal","item":"https://www.reviewflowz.com/industry/legal"},{"@type":"ListItem","position":3,"name":"Litify","item":"https://www.reviewflowz.com/for/litify"}]}]
Reviewflowz monitors your Litify case statuses and automatically sends review requests to clients when cases are marked as closed, settled, or resolved. Configure it once by selecting your trigger event (case closure, settlement reached, matter resolved) and preferred communication method. Every client automatically receives a personalized review request via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp within minutes of case completion. No paralegal follow-up required, no manual tracking of which clients to contact, and zero chance of missing your most successful outcomes when memories and satisfaction are highest.
Track your biggest client promoters in Litify
When clients leave 5-star reviews on Google, Avvo, or Martindale, that data automatically syncs back to their case record in Litify. Your intake staff and paralegals can instantly see which clients are your strongest advocates without checking review sites manually. Use this intelligence to request referrals, ask satisfied personal injury clients for video testimonials, or invite estate planning clients to participate in case studies. Since these clients already demonstrated public satisfaction, they're statistically more likely to provide additional marketing assets and refer high-quality prospects to your practice.
Attribute reviews to specific attorneys automatically
Most firms ask clients to mention their attorney by name in reviews, but Google often flags these as coached or fake. Reviewflowz takes the reverse approach by pulling attorney assignments directly from Litify case records. When reviews arrive, they're automatically credited to the handling attorney or paralegal without requiring name mentions in the review text. This produces more natural-sounding reviews that avoid Google's removal algorithms while still providing accurate performance data for partner compensation, associate evaluations, and staff leaderboards. Your reviews read authentically because clients write naturally about their experience.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
Calculate review conversion rates from Litify cases
Raw review counts mislead attorneys about actual performance since they ignore case volume differences. A solo practitioner with 40 reviews from 50 cases (80% conversion) significantly outperforms a large firm with 300 reviews from 2,000 cases (15% conversion) in client satisfaction metrics. Reviewflowz connects to Litify's case database to calculate your true conversion rate: total reviews divided by completed matters. Track performance by attorney, practice area (personal injury vs. estate planning), case type, and time period to identify which legal services generate the strongest client advocacy.
AI auto-replies to every legal review
Responding to client reviews improves local search rankings and demonstrates professionalism to prospective clients researching your firm, but attorneys rarely have time to craft individual responses across Google, Avvo, Martindale, Yelp, and Facebook. Reviewflowz uses AI to generate appropriate responses to every review using your firm's tone and messaging guidelines. Responses automatically acknowledge specific case outcomes mentioned by clients (when legally appropriate), thank reviewers for their trust, and invite future legal needs. You can approve responses manually or allow automatic publishing across all 200+ monitored platforms.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms should law firms monitor?
Google Reviews takes priority for all law firms since it directly impacts local search visibility and client trust, but legal-specific platforms like Avvo and Martindale-Hubbell are essential for professional credibility and referral generation. Personal injury and family law practices should also monitor Yelp and Facebook since potential clients often research attorneys on these platforms before initial consultations. Corporate and business law firms benefit from monitoring industry-specific platforms where their commercial clients leave feedback. Reviewflowz tracks all these platforms plus 200+ others, ensuring your Litify practice data connects to your complete online reputation.
How do you measure law firm review performance?
Review conversion rate matters more than total review count since it accounts for case volume differences between firms. Reviewflowz calculates this automatically by dividing your total reviews by completed cases from Litify. A firm with 60 reviews from 150 closed cases (40% conversion) will attract more clients than a competitor with 150 reviews from 1,000 cases (15% conversion) because higher conversion rates indicate stronger client satisfaction. Track conversion rates by attorney, practice area, and case type to identify your most effective legal services.
How are review requests triggered from Litify?
Reviewflowz monitors specific status changes in your Litify case management system, automatically sending review requests when cases are marked as closed, settlements are reached, or matters are resolved. During setup, you select which Litify status triggers should activate review requests and choose your preferred communication method (email, SMS, or WhatsApp). Once configured, every qualifying case completion automatically generates a personalized review request to the client without any manual intervention from attorneys or staff.
Can law firms use WhatsApp for client review requests?
Yes, Reviewflowz supports WhatsApp review requests with approximately 98% open rates compared to 20% for email, making it highly effective for client communication. WhatsApp requests are automatically triggered from Litify case closures, settlements, and matter resolutions, just like email and SMS options. Pricing varies by country but follows the same pay-as-you-go model with no monthly minimums. Many law firms find WhatsApp particularly effective for personal injury and family law clients who prefer mobile messaging over formal email communication.
How do you track which attorneys get the most client reviews?
Reviewflowz automatically pulls case assignment data from Litify to attribute each client review to the correct handling attorney or paralegal, providing detailed performance tracking and staff leaderboards. This automatic attribution also protects your reviews from Google's removal policies since reviews that mention specific attorney names are more frequently flagged as coached or fake. Instead of asking clients to name-drop attorneys, the system tracks performance behind the scenes while reviews read naturally and authentically about the client's legal experience.
How long does Litify integration setup take?
Reviewflowz integration with Litify typically completes in under 15 minutes without requiring developer assistance or IT department involvement. Simply connect your Litify account, select your trigger events (case closed, settlement reached, etc.), and choose your preferred communication channel (email, SMS, or WhatsApp). Your first automated review request can be sent the same day. The system immediately begins monitoring your Litify case statuses and will automatically send review requests as cases reach completion.
What do Litify review requests cost?
Review request emails cost $5 per 1,000 sends and SMS messages cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or long-term contracts. WhatsApp pricing varies by country but follows the same flexible payment model. For most law firms, this translates to just pennies per review collected. With Reviewflowz customers averaging 7.5% conversion rates, a firm sending 1,000 email requests ($5) typically receives about 75 new reviews, making the cost per acquired review extremely cost-effective for reputation building.
