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Reviewflowz monitors all these essential automotive platforms plus 200+ others from one dashboard, so you never miss feedback that could impact your reputation or lose potential customers due to unaddressed concerns."}},{"@type":"Question","name":"How do I track review performance by service advisor in Light Year?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes reviews to the correct service advisor by connecting to Light Year by DealerBuilt and matching reviews to repair orders without requiring customers to mention staff names. When reviews arrive, the system knows which advisor handled each RO and creates detailed performance reports. You can view review counts, average ratings, and conversion rates by individual team member, time period, or service type. This data helps identify top performers, coaching opportunities, and recognition candidates. 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You can also set delays, like sending requests 24 hours after RO completion, to give customers time to process their experience."}},{"@type":"Question","name":"Can Light Year users send review requests via WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, Light Year by DealerBuilt users can send automated review requests through WhatsApp alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email open rates, making it extremely effective for reaching customers. Just like email and SMS, WhatsApp requests trigger automatically when repair orders close or vehicles are delivered in Light Year. This makes WhatsApp particularly valuable for dealerships serving communities where it's the preferred communication method. 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Once configured, the system runs automatically in the background, monitoring Light Year for your chosen trigger events and sending requests without any ongoing manual work."}},{"@type":"Question","name":"What do review request emails and SMS cost with Light Year?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts required. For most dealerships, this works out to just pennies per review collected. A dealership processing 300 ROs monthly with a 7.5% conversion rate would collect roughly 23 reviews for about $1.50 in email costs or $15 in SMS costs. WhatsApp pricing varies by country but often delivers higher conversion rates due to 98% open rates. 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Auto-send review requests when repair orders close
Reviewflowz monitors Light Year by DealerBuilt for completed repair orders, delivered vehicles, and closed sales, then instantly sends review requests via email, SMS, or WhatsApp without any manual intervention. Your service advisors never have to remember to ask for reviews because the system handles every customer interaction automatically. Configure your trigger once and every RO closure becomes a review opportunity. With our average conversion rate of 7.5% across all customers, a dealership processing 400 ROs monthly can expect roughly 30 additional reviews. The automation runs continuously in the background, so busy service drives never miss asking satisfied customers for feedback.
Identify your best customers from 5-star reviews
When customers leave 5-star reviews after service appointments, that positive feedback data flows directly back into Light Year by DealerBuilt and attaches to their repair order history. Your service team can instantly see which customers are your biggest advocates right from the RO screen. These satisfied customers become prime candidates for referral requests, video testimonials, or repeat business outreach. Instead of guessing who had great experiences, you have concrete proof of customer satisfaction tied to specific service visits. This creates a feedback loop where exceptional service gets recognized and your happiest customers get the follow-up attention that drives long-term loyalty and word-of-mouth marketing.
Track reviews by service advisor without name mentions
Reviews get automatically attributed to the correct service advisor, technician, or salesperson without customers having to mention names in their feedback. Since Reviewflowz connects directly to Light Year by DealerBuilt, it already knows which team member handled each RO, so attribution happens behind the scenes using your existing workflow data. This approach prevents Google from flagging reviews that specifically mention staff names, which often get rejected for seeming promotional. Your reviews read naturally while you still get detailed performance tracking. Service managers can generate reports showing review counts and ratings by individual advisor, creating accountability and recognition opportunities without compromising review authenticity or risking removal by review platforms.
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Calculate review conversion rate from total ROs processed
Most dealerships measure success by total review count, but 200 reviews from 5,000 ROs (4% conversion) performs worse than 100 reviews from 1,000 ROs (10% conversion). Reviewflowz automatically pulls your repair order volume directly from Light Year by DealerBuilt to calculate true conversion rates. You see exactly how many customers you served versus how many left reviews, giving you the real metric that matters for reputation growth. Track performance by individual service advisor, time period, or service type. When you know your baseline conversion rate, you can test different review request strategies and measure actual improvement rather than just hoping more reviews appear.
AI responds to every review across all platforms
AI generates professional responses to every review across Google, DealerRater, CarGurus, Cars.com, and 200+ other platforms, written in your dealership's brand voice. Review responses boost local search rankings and show potential customers that you care about feedback, but service advisors rarely have time to craft thoughtful replies to dozens of reviews monthly. The AI learns your preferred tone and messaging, then creates appropriate responses for both positive and negative feedback. You can approve responses manually or set them to publish automatically. This ensures no review about your service department goes unanswered, maintaining your online reputation without adding workload to your already busy team.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for automotive dealerships?
Google Reviews directly impacts local search rankings and Maps visibility, making it the top priority for any dealership's online presence. However, automotive-specific platforms like DealerRater, CarGurus, Cars.com, and Edmunds carry equal weight because they capture customers actively researching vehicles and service options. These platforms influence purchase decisions when prospects are comparing dealerships. Facebook reviews also matter for social proof and community engagement. Reviewflowz monitors all these essential automotive platforms plus 200+ others from one dashboard, so you never miss feedback that could impact your reputation or lose potential customers due to unaddressed concerns.
How do I track review performance by service advisor in Light Year?
Reviewflowz automatically attributes reviews to the correct service advisor by connecting to Light Year by DealerBuilt and matching reviews to repair orders without requiring customers to mention staff names. When reviews arrive, the system knows which advisor handled each RO and creates detailed performance reports. You can view review counts, average ratings, and conversion rates by individual team member, time period, or service type. This data helps identify top performers, coaching opportunities, and recognition candidates. Since attribution happens automatically using your existing workflow data, you get accurate staff performance metrics without customers needing to remember or spell names correctly.
What triggers a review request in Light Year by DealerBuilt?
Review requests automatically trigger when repair orders are marked complete, vehicles are delivered, or sales are finalized in Light Year by DealerBuilt. You configure which specific events should trigger requests during initial setup, then Reviewflowz monitors those activities continuously. When your chosen trigger occurs, the system immediately sends a review request to the customer via email, SMS, or WhatsApp based on your preferred communication method. This happens instantly without any manual work from service advisors or sales staff. You can also set delays, like sending requests 24 hours after RO completion, to give customers time to process their experience.
Can Light Year users send review requests via WhatsApp?
Yes, Light Year by DealerBuilt users can send automated review requests through WhatsApp alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email open rates, making it extremely effective for reaching customers. Just like email and SMS, WhatsApp requests trigger automatically when repair orders close or vehicles are delivered in Light Year. This makes WhatsApp particularly valuable for dealerships serving communities where it's the preferred communication method. Pricing varies by country, but the higher open rates often result in better review conversion rates, making WhatsApp cost-effective despite potentially higher per-message costs than email.
How long does Reviewflowz take to integrate with Light Year?
Setup takes under 15 minutes with no developer or IT department required. You simply connect your Light Year by DealerBuilt system to Reviewflowz, select which events should trigger review requests (like RO completion or vehicle delivery), choose your preferred communication method (email, SMS, or WhatsApp), and you're live. The first review request goes out the same day. The integration is designed for business users, not technical teams, so service managers or general managers can complete setup themselves. Once configured, the system runs automatically in the background, monitoring Light Year for your chosen trigger events and sending requests without any ongoing manual work.
What do review request emails and SMS cost with Light Year?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts required. For most dealerships, this works out to just pennies per review collected. A dealership processing 300 ROs monthly with a 7.5% conversion rate would collect roughly 23 reviews for about $1.50 in email costs or $15 in SMS costs. WhatsApp pricing varies by country but often delivers higher conversion rates due to 98% open rates. The pay-as-you-go model means you only pay for actual usage, making it cost-effective for dealerships of any size without upfront commitments.
How does review conversion rate tracking work with Light Year data?
Reviewflowz automatically pulls repair order counts, vehicle deliveries, and sales data directly from Light Year by DealerBuilt to calculate your true review conversion rate. Instead of just counting total reviews, you see exactly how many customers you served versus how many left feedback. For example, 85 reviews from 1,200 ROs equals a 7.1% conversion rate. You can filter this data by individual service advisor, time period, service type, or location to identify top performers and improvement opportunities. This gives you the real metric that matters for reputation growth, because 500 reviews sounds impressive until you realize it came from 15,000 customer interactions.
