Every closed Lightyear repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for review
- Each review credited to the service advisor
Lightyear is connected to Reviewflowz. Trigger in Lightyear: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #48213 
A closed repair order sends the review request
When a repair order closes in Lightyear, Reviewflowz sends the customer a review request by email, SMS or WhatsApp. Your service advisors never have to remember to ask.
Delivered vehicles and closed sales can start a request the same way. You pick the events once and every one after that asks.
When a repair order is closed in Lightyear, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets asked
The request goes to the customer named on the repair order, on their phone or in their inbox. One tap opens the review platform that needs reviews most.
Every customer gets the same link. There is no rating pre-screen and no filtering out of unhappy customers.
When a repair order is closed in Lightyear, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Northgate Service, Westside Service, Riverside Service.
Connect Lightyear to Reviewflowz
Every closed repair order starts asking for a review from the moment you connect.
Each review credited to the RO's service advisor
Reviewflowz already knows which service advisor handled each repair order, so the review is saved against that RO and credited to them. Customers never have to mention a name.
Service managers see review counts and conversion rate per advisor, measured against the repair orders each one closed.
The repair order in Lightyear records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
Lightyear integration: questions
How soon do review requests start after I connect Lightyear?
Connect Lightyear from Integrations in Reviewflowz in minutes, with no demo. From then on, every repair order that closes sends its customer a review request.
What triggers a review request in Lightyear?
A repair order closing in Lightyear sends the request. Delivered vehicles and closed sales can trigger one too, and you choose which events count.
Who gets the review request, and can it go by WhatsApp?
The customer on the repair order gets it, by email, SMS or WhatsApp. The link opens the review platform that needs reviews most, and every customer is asked, with no rating pre-screen.
What happens to a repair order that never closes?
Nothing is sent. Requests go out only when a repair order closes, so open ROs never ask for a review.
How do I track review performance by service advisor in Lightyear?
Each review is credited to the service advisor on the repair order, without the customer naming anyone. Past repair orders are imported for reporting and per-advisor conversion rate, and those past customers are never messaged.
What does the Lightyear integration cost?
Reviewflowz is $70 per location per month billed annually, or $80 month to month, with a 14-day trial and no card. Messaging is $5 per 1,000 emails and $5 per 100 SMS.