Every closed LightspeedEVO repair order asks for a review
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- Every closed repair order asks for a review
- Each review credited to the service advisor
LightspeedEVO is connected to Reviewflowz. Trigger in LightspeedEVO: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #48217 
A review request goes out when the repair order closes
When a repair order is marked complete in LightspeedEVO, Reviewflowz sends that customer a review request. It goes by email, SMS or WhatsApp, on the timeline you set after the RO closes.
Your service advisors do nothing extra. An oil change and a transmission job both close the same way, so both ask for a review.
When a repair order is closed in LightspeedEVO, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The request goes to the customer on the closed repair order, on their phone or in their inbox. One tap opens the review platform that needs reviews most.
Every customer is asked, with no rating pre-screen. Happy or not, each one gets the same link.
When a repair order is closed in LightspeedEVO, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the shop: Main Street Service, Northside Service, Route 9 Service.
Connect LightspeedEVO to Reviewflowz
Your next closed repair order sends its first review request.
Each review credited to the RO's service advisor
Reviewflowz knows which service advisor handled the repair order, so each review is saved against that RO and credited to that advisor. The customer never has to mention a name.
Past repair orders are imported for reporting, so you see each advisor's conversion rate from day one. Past customers are never messaged.
The repair order in LightspeedEVO records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
LightspeedEVO integration: questions
How do review requests get triggered from LightspeedEVO?
When a repair order is marked complete in LightspeedEVO, Reviewflowz sends that customer a review request. It goes by email, SMS or WhatsApp, with no manual step from your service advisors.
Who gets asked for a review?
The customer on the closed repair order. Every customer is asked, with no rating pre-screen, and the link opens the review platform that needs reviews most.
What happens with a repair order that never closes?
Nothing is sent. Only repair orders marked complete in LightspeedEVO trigger a review request, so an open RO never asks for a review.
Can I send review requests by WhatsApp?
Yes. Each request goes by email, SMS or WhatsApp once the repair order closes. You pick the channels your customers answer.
Can I see which service advisors generate the most reviews?
Yes. Each review is credited to the service advisor on the repair order, without the customer naming anyone. Past repair orders are imported for reporting, so each advisor's conversion rate is there from the start, and past customers are never messaged.
How do I connect LightspeedEVO, and what does it cost?
Connect LightspeedEVO from Integrations in Reviewflowz, in minutes, with no demo, and try it free for 14 days with no card. After that it is $70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS.