Every delivered Grubhub order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every delivered order asks for a review
- Each review credited to the manager
Grubhub is connected to Reviewflowz. Trigger in Grubhub: completed or delivered. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the order, credited to the manager, Duc Le.
Order #1042 
A review request follows every completed Grubhub order
When a Grubhub order is marked completed or delivered, Reviewflowz sends the review request. It goes out by SMS, email or WhatsApp, in the order your campaign sets.
Nobody in the kitchen or on the floor sends anything by hand. Busy service stays busy service.
When an order is completed or delivered in Grubhub, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer who placed the order gets asked
The request reaches the customer on the Grubhub order, on their phone, with one review link. The link opens the review platform that needs reviews most.
Every customer gets the same request. There is no rating pre-screen and no filter for happy customers.
When an order is completed or delivered in Grubhub, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the order and the outlet: Shoreditch, Canary Wharf, King's Cross.
Connect Grubhub in minutes
Your next completed order sends its first review request.
Each review credited to the manager on the order
A review that comes in is saved against the Grubhub order it came from. It is credited to the manager on that order, so customers never need to mention a name.
Each manager sees the reviews their orders earned. That gives you a fair basis for coaching and recognition.
The order in Grubhub records which manager did the work. The review request carries the order, so when the customer leaves a five-star Google review with no name in it, it is credited to the manager and saved back on the same order.
Grubhub integration: questions
How do review requests get sent after Grubhub orders?
Connect Grubhub from Integrations in Reviewflowz. It takes minutes and needs no demo. From then on, every order marked completed or delivered sends the customer a review request by email, SMS or WhatsApp.
Who gets asked for a review?
The customer on the completed or delivered Grubhub order. Every customer gets the same request, with no rating pre-screen. The link opens the review platform that needs reviews most.
What happens with cancelled or refunded orders?
Only orders marked completed or delivered send a request. An order that never reaches that point sends nothing.
Does it work across several outlets?
Yes. Each outlet counts as its own location in Reviewflowz and is billed per location. Each outlet's customers get their request after their own order is completed or delivered.
Can I see which manager earned each review?
Yes. Each review is credited to the manager on the Grubhub order it came from, so customers never need to name anyone. Past orders are imported too, which gives each manager a conversion rate, and past customers are never messaged.
What does the Grubhub integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. You can start a 14-day trial with no card.