[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What review platforms should GorillaDesk businesses focus on?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews should be your top priority since most customers find service businesses through Google search and read reviews before calling. For GorillaDesk users, Yelp matters for consumer services like lawn care and cleaning, while Facebook helps with local community engagement. Angie's List and HomeAdvisor are crucial for contractors and home service providers. Industry-specific platforms like Software Advice or Capterra apply if you provide B2B services. With Reviewflowz monitoring all 200+ review sites, you can manage everything from one dashboard rather than checking multiple platforms daily. The system alerts you to new reviews across all sites and lets you respond from a single interface."}},{"@type":"Question","name":"How do I measure review performance for my GorillaDesk business?","acceptedAnswer":{"@type":"Answer","text":"Since Reviewflowz connects to GorillaDesk job data, it calculates your review conversion rate by dividing total reviews by completed jobs, paid invoices, or finished projects. This shows your true performance compared to raw review counts. For example, 47 reviews from 342 completed jobs equals 13.7% conversion rate. Filter performance by technician, service type, location, or date range to identify what drives the highest review rates. Most GorillaDesk businesses average 7.5% conversion across all channels, with SMS and WhatsApp typically outperforming email requests due to higher open rates."}},{"@type":"Question","name":"How does review request automation work with GorillaDesk workflows?","acceptedAnswer":{"@type":"Answer","text":"Choose a trigger event in your GorillaDesk workflow: job marked complete, invoice marked paid, or project status changed to finished. When that event occurs, Reviewflowz automatically pulls the customer's contact information from the job record and sends a review request via your chosen channel (email, SMS, or WhatsApp). The message includes links to your Google, Yelp, Facebook, and other review profiles. Customers can choose which platform to review on. Set up different triggers for different service types, like requesting reviews immediately for small repairs but waiting 24 hours for major installations."}},{"@type":"Question","name":"Can GorillaDesk businesses use WhatsApp for review requests?","acceptedAnswer":{"@type":"Answer","text":"Yes, WhatsApp integration works with GorillaDesk customer data to send automated review requests with 98% open rates compared to 20% for email. When jobs complete or invoices get paid in GorillaDesk, the system sends WhatsApp messages with direct links to your review profiles. This is particularly effective for service businesses since customers often provide mobile numbers for appointment scheduling and job updates. WhatsApp pricing varies by country but typically costs less per conversion than SMS due to higher engagement rates. The messages appear as regular WhatsApp conversations, making them feel more personal than automated emails."}},{"@type":"Question","name":"How do I track which GorillaDesk technicians get the most reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes reviews to the technician assigned to each job in GorillaDesk without requiring customers to mention names in their reviews. When reviews come in, the system matches them to the corresponding job record and credits the assigned technician. Generate reports showing review volume, average ratings, and conversion rates by individual team member. This helps identify your top performers for recognition or training opportunities. Since reviews don't mention technician names directly, they appear more natural and avoid Google's spam detection that often flags reviews with specific name mentions."}},{"@type":"Question","name":"How long does GorillaDesk and Reviewflowz integration take to set up?","acceptedAnswer":{"@type":"Answer","text":"Setup takes under 15 minutes with no developer or IT support required. Connect your GorillaDesk account through the API integration, select your trigger events (job completion, invoice payment, etc.), choose your preferred communication channel (email, SMS, or WhatsApp), and customize your review request message template. Test the integration with a sample job to confirm everything works correctly. Your first automated review request goes out the same day based on your GorillaDesk workflow triggers. The system immediately starts monitoring for new completed jobs and sending requests to those customers."}},{"@type":"Question","name":"What do GorillaDesk review request emails and SMS cost?","acceptedAnswer":{"@type":"Answer","text":"Email review requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or long-term contracts. For most GorillaDesk businesses completing 100-500 jobs monthly, email costs work out to pennies per review collected. SMS costs more per send but delivers higher open and conversion rates than email. WhatsApp pricing varies by country but often provides the best cost per review due to 98% open rates. You only pay for messages sent, not for platform access or setup fees, making it cost-effective for seasonal businesses or those with fluctuating job volumes."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"GorillaDesk","item":"https://www.reviewflowz.com/for/gorilladesk"}]}]