Every completed Fleetmatics job asks for a review
Everything you need for reviews, with nothing you don't.
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- Every completed job asks for a review
- Each review credited to the driver
Fleetmatics is connected to Reviewflowz. Trigger in Fleetmatics: completed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the job, credited to the driver, Marcus Delgado.
Job #4821 
A review request goes out when a job completes
When Fleetmatics logs a completed delivery or service call, Reviewflowz sends that customer a review request. You choose email, SMS or WhatsApp, and when each message goes out after the job.
Your drivers keep driving. Nobody sends a request by hand, and nobody types customer details in twice.
When a job is completed in Fleetmatics, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the completed job gets asked
The request reaches the customer named on the Fleetmatics job, on the channel you picked. The link opens the review platform that needs reviews most.
There is no rating pre-screen. Every customer gets the same request, happy or not.
When a job is completed in Fleetmatics, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the job and the location: North Depot, Southside Depot, Eastgate Yard.
Connect Fleetmatics and start asking
Your next completed job sends its customer a review request.
Each review credited to the driver on the job
Reviewflowz reads the driver from the Fleetmatics job and credits the review to them. Customers never have to remember or spell a driver's name.
Past jobs are imported for reporting, so you see each driver's conversion rate from the start. Past customers are never messaged.
The job in Fleetmatics records which driver did the work. The review request carries the job, so when the customer leaves a five-star Google review with no name in it, it is credited to the driver and saved back on the same job.
Fleetmatics integration: questions
How does automated review collection work with Fleetmatics?
When Fleetmatics logs a completed delivery or service call, Reviewflowz sends that job's customer a review request. The link opens the review platform that needs reviews most. You set the channel and timing once, and every completed job after that asks for a review.
Can I send fleet review requests through WhatsApp?
Yes. Each request goes out by email, SMS or WhatsApp, whichever you choose. It fires from the completed Fleetmatics job the same way on every channel.
Which customers get asked for a review?
The customer on each completed Fleetmatics job gets asked. There is no rating pre-screen, so every customer receives the same request. Customers from jobs completed before you connected are never messaged.
What happens with cancelled jobs?
Requests fire only when a job is completed. A cancelled job that never completes sends nothing, so that customer is not asked.
Can I track which drivers generate the most reviews?
Yes. Reviewflowz credits each review to the driver on the Fleetmatics job, so customers never need to name anyone. Past jobs are imported for reporting, which gives you each driver's conversion rate from day one.
How do I connect Fleetmatics, and what does it cost?
Connect Fleetmatics from Integrations in Reviewflowz. It takes minutes, it's self-serve and there's no demo, with a 14-day trial and no card. After that it's $70 per location per month billed annually or $80 month to month, plus $5 per 1,000 emails and $5 per 100 SMS.