Every attendee checked in to a FitHive class gets asked for a review

Everything you need for reviews, with nothing you don't.

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  • Every checked-in attendee asked after class
  • Sent once the class has ended

FitHive is connected to Reviewflowz. Trigger in FitHive: checked-in. A review request is then sent by SMS to the attendee, and the Google review that comes in is saved on the class.

The request goes out after the class ends

Reviewflowz waits for the class end time on the FitHive schedule, then starts your campaign. Nobody gets a message halfway through a class.

You set the delay after the class ends in the campaign. Each registration sends once, so an attendee who appears on two syncs still gets one request per class.

When a class is checked-in in FitHive, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.

Only attendees who checked in get asked

Reviewflowz reads Checked in on each registration. Registered but not checked in means no request, so no-shows never get asked to review a class they missed.

The request goes to the email on the registration, greets the attendee by first name and opens the review platform that needs reviews most. Every attendee is asked. Nobody is screened by rating first.

When a class is checked-in in FitHive, the attendee gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the class and the location: Northside Studio, Riverside Studio, Eastgate Studio.

Connect FitHive and ask after every class

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Past classes count in your reports, not your outbox

When you connect, Reviewflowz imports past classes from your FitHive schedule so your reports start with history already in them.

Past attendees are never messaged. Requests only go out for classes that end after you switch sending on.

Every past class, counted: January, 18 reviews from 120 classs, 15%; February, 22 reviews from 128 classs, 17%; March, 26 reviews from 131 classs, 20%; April, 30 reviews from 129 classs, 23%.

What Reviewflowz reads from FitHive

  • Checked in
    Decides who gets asked. Only attendees checked in to the class get a request.
  • Class end time
    Sets when the request goes out: after the class ends, plus the delay you choose.
  • Email
    Where the request goes. Also identifies the attendee across classes.
  • First name and last name
    The greeting in the request.
  • Class name and class type
    Names the class in the message.
  • Registration
    One request per attendee per class, never duplicates.

FitHive integration: questions

How do I connect FitHive?

In your FitHive admin, go to Settings > External API Integrations, enable the API and configure the API key. FitHive shows the base endpoint URL below the key. Paste both into Reviewflowz and it checks the connection right away.

Which FitHive plan do I need?

FitHive's API page doesn't name a plan requirement. If you can open Settings > External API Integrations in your FitHive admin and enable the API, you can connect.

When does the review request go out?

After the class end time passes on the FitHive schedule, plus the delay you set in your campaign. Each attendee gets one request per class.

What about no-shows and registrations that aren't checked in?

They get nothing. Reviewflowz only sends to attendees marked Checked in on the class registration, so someone who registered and didn't come is never asked.

We run more than one location. How does that work?

Each FitHive account maps to one Google profile, picked when you connect. Connect each location's FitHive account and point it to its own profile. Reviewflowz is priced per location.

Will my past members get messaged when I connect?

No. Reviewflowz imports past classes for reporting only. Requests only go out for classes that end after you switch sending on.

What about consent and opt-outs?

SMS needs your members' consent. FitHive doesn't share an opt-out field with Reviewflowz, so opt-outs are handled in Reviewflowz. Every checked-in attendee is asked the same way, with no rating screen first.

What does it cost?

$70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. You start with a 14-day trial, no card.