Every closed CCC ONE repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for a review
- Each review credited to the service advisor
CCC ONE is connected to Reviewflowz. Trigger in CCC ONE: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #4821 
Close the repair order, the review request goes out
When a repair order is closed or the vehicle is marked delivered in CCC ONE, Reviewflowz sends that customer a review request. It goes by SMS, email or WhatsApp, on the timeline you set after the event.
Nobody at the front desk has to remember to ask. An open repair order sends nothing.
When a repair order is closed in CCC ONE, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer who picked up the vehicle gets asked
The request goes to the customer on the repair order. One tap on the link opens the review platform that needs reviews most right now.
Every customer gets the same request. There is no rating pre-screen and no filtering out of unhappy customers.
When a repair order is closed in CCC ONE, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the location: Elm Street Collision, Riverside Body Shop, Westgate Auto Body.
Connect CCC ONE in minutes
Your next closed repair order sends its first review request.
Each review credited to the repair order's service advisor
Reviewflowz saves each review against the repair order it came from and credits it to the service advisor on that record. Customers never have to mention a name.
You see reviews and conversion rate per service advisor, measured against the repair orders each one closed.
The repair order in CCC ONE records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
CCC ONE integration: questions
How are review requests triggered from CCC ONE?
A request goes out when a repair order is closed or the vehicle is marked delivered in CCC ONE. Reviewflowz sends it by email, SMS or WhatsApp on the timeline you set, with no manual step from your service advisors.
How long does CCC ONE take to connect?
You connect CCC ONE from Integrations in Reviewflowz in minutes, on your own, with no demo. Your next closed repair order sends the first review request.
Which customers get asked for a review?
The customer on each closed repair order gets the request, with no rating pre-screen. The link opens the review platform that needs reviews most. Past repair orders are imported for reporting only, and those customers are never messaged.
What happens with repair orders that never close?
Nothing is sent. A request only goes out once the repair order is closed or the vehicle is marked delivered.
How does service advisor credit work without names in reviews?
Reviewflowz credits each review to the service advisor on the repair order it came from. Customers never need to mention a name, and you see reviews and conversion rate per service advisor.
What does the CCC ONE integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. Every plan starts with a 14-day trial, no card.