Every closed DeskManager repair order asks for a review
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- Every closed repair order asks for a review
- Each review credited to the service advisor
DeskManager is connected to Reviewflowz. Trigger in DeskManager: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #48213 
A closed repair order sends the review request
When a repair order is closed or a vehicle is delivered in DeskManager, Reviewflowz sends the customer a review request. It goes out by SMS, email or WhatsApp, on the schedule you set after the event.
Your service drive changes nothing. Advisors close repair orders as they do today, and the requests follow.
When a repair order is closed in DeskManager, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
Every customer on a closed repair order gets asked
The customer on the repair order gets a text with a review link. The link opens the review platform that needs reviews most, so Google, DealerRater or Cars.com get the reviews where you are short.
Nobody is screened by rating first. Every customer gets the same request.
When a repair order is closed in DeskManager, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the dealership: Main Street Lot, Westside Service Drive, Route 9 Lot.
Connect DeskManager in minutes
Your next closed repair order sends its own review request.
Each review credited to the repair order's service advisor
DeskManager knows which service advisor handled each repair order. Reviewflowz saves the review against that repair order and credits it to that advisor.
Customers never need to name anyone in their review. You see reviews and conversion rate per advisor.
The repair order in DeskManager records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
DeskManager integration: questions
When does a DeskManager customer get the review request?
Reviewflowz sends the request after a repair order is closed or a vehicle is delivered in DeskManager. You choose the delay and the channel: email, SMS or WhatsApp.
Who gets asked for a review?
The customer on the closed repair order. Every customer gets the same request with no rating pre-screen, and the link opens the review platform that needs reviews most.
What about repair orders that are never closed?
Only a closed repair order or a delivered vehicle sends a request. A repair order that stays open sends nothing, so nobody is asked about work that didn't finish.
Can I track reviews by service advisor?
Yes. Reviewflowz credits each review to the service advisor on the DeskManager repair order, so customers never need to mention names. You see reviews and conversion rate for each advisor.
How do I connect DeskManager?
Connect DeskManager from Integrations in Reviewflowz. It takes minutes, it's self-serve, and you don't need a demo.
What does it cost?
Reviewflowz is $70 per location per month billed annually, or $80 month to month, with a 14-day trial and no card. Messaging costs $5 per 1,000 emails and $5 per 100 SMS.