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Pricing varies by country, but the significantly higher engagement rates often justify the cost difference for practices focused on maximizing review collection."}},{"@type":"Question","name":"How does provider attribution work with TherapyNotes data?","acceptedAnswer":{"@type":"Answer","text":"Reviews automatically attribute to the correct provider using appointment data from your TherapyNotes system without requiring patients to mention specific names. When Reviewflowz sends a review request after a completed visit, it already knows from TherapyNotes which therapist, psychiatrist, or clinician handled that encounter. When the patient's review appears on Google, Healthgrades, or other platforms, the system automatically connects it to the appropriate provider in your reporting dashboard. This approach avoids the problem of Google flagging reviews that specifically mention staff names while still providing detailed per-provider performance analytics. 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No technical expertise needed, no lengthy implementation timeline, and no disruption to your existing clinical workflows or patient care processes."}},{"@type":"Question","name":"What do TherapyNotes review requests cost?","acceptedAnswer":{"@type":"Answer","text":"Email review requests cost $5 per 1,000 sends, SMS requests cost $5 per 100 sends, and WhatsApp pricing varies by country, all on pay-as-you-go basis with no monthly minimums or contracts. For most TherapyNotes practices, this translates to just pennies per review collected. A practice sending 200 email requests monthly pays $1, while 200 SMS requests cost $10. With the average 7.5% conversion rate across Reviewflowz customers, you're typically paying under $1 per actual review received through email requests. 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How to automatically request reviews after TherapyNotes visits
Reviewflowz automatically sends review requests when you mark visits as completed, process discharges, or finish follow-ups in TherapyNotes. No manual intervention required. Your patients receive email, SMS, or WhatsApp requests directing them to Google, Healthgrades, Vitals, or Zocdoc within minutes of their appointment ending. The system detects these TherapyNotes triggers in real-time and launches the appropriate review request workflow. Set your preferences once during the 15-minute setup, then every qualifying patient encounter generates a review opportunity automatically. This eliminates the common problem of forgetting to ask for reviews or having staff manually track which patients should receive requests.
Which TherapyNotes patients are your practice promoters
When patients leave 5-star reviews, their promoter status automatically appears in their TherapyNotes patient record for future reference. Your clinical team sees exactly which patients are willing advocates during their next appointment. This promoter flag helps you identify the best candidates for referral requests, video testimonials, or case studies that can drive new patient acquisition. Instead of guessing which patients might provide referrals, you have concrete proof of satisfaction built into your existing EHR workflow. The integration works both ways: review data flows into TherapyNotes just as encounter data flows out to trigger review requests, creating a complete feedback loop within your practice management system.
TherapyNotes provider review attribution without patient name-dropping
Reviews automatically connect to the correct provider using your existing TherapyNotes appointment data, eliminating the need for patients to mention names. Most practices ask patients to specifically mention their therapist or psychiatrist, but Google often flags these reviews as suspicious or unnatural. Reviewflowz takes a different approach entirely. Since it already knows from TherapyNotes which provider handled each patient encounter, incoming reviews are automatically attributed to the right clinician without any patient effort. Your reviews read naturally, face fewer removal risks, and still provide detailed per-provider performance metrics. You get clean attribution data while maintaining authentic-sounding patient feedback that search engines trust and potential patients find credible.
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TherapyNotes practice review conversion rate tracking
Track your true review performance by dividing total reviews by actual patient encounters from your TherapyNotes system. Raw review counts are meaningless without context. A practice with 200 reviews from 10,000 patient encounters has a 2% conversion rate, while another with 80 reviews from 1,000 encounters achieves 8% conversion. The second practice is significantly outperforming despite lower absolute numbers. Because Reviewflowz connects directly to TherapyNotes, it automatically calculates this crucial metric using your real patient volume data. You see exactly how many encounters generated review requests and what percentage converted to actual reviews, helping you benchmark against the 7.5% average conversion rate across Reviewflowz customers and identify improvement opportunities.
AI review responses for TherapyNotes practices
AI automatically generates professional replies to every review across Google, Healthgrades, Vitals, and 200+ other platforms in your practice's voice. Responding to patient reviews improves local search rankings and builds trust, but most therapists lack time between TherapyNotes documentation and patient care. The AI learns your practice's communication style and generates appropriate responses for both positive feedback and negative reviews. You can review and approve responses before they publish, or enable automatic posting to ensure no review goes unanswered. This is particularly valuable for mental health practices where thoughtful, empathetic responses to patient feedback can demonstrate your clinical approach to prospective patients researching providers online.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for TherapyNotes practices?
Google Reviews takes priority since 87% of consumers use Google to evaluate local businesses according to the BrightLocal Local Consumer Review Survey, 2024, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD carry equal weight for mental health practices. Patients specifically research therapists and psychiatrists on these medical directories when seeking clinical credibility and provider validation. These healthcare review sites also contribute significantly to domain authority in medical search results. Reviewflowz monitors all essential healthcare review platforms plus 200+ others from one dashboard, ensuring your TherapyNotes practice maintains consistent reputation management across every channel that influences patient decisions and provider discovery.
How do I calculate my TherapyNotes practice review conversion rate?
Your review conversion rate equals total reviews divided by total patient encounters from your TherapyNotes system, not just review requests sent. A practice with 40 reviews from 2,000 patient encounters has a 2% conversion rate, while one with 25 reviews from 500 encounters achieves 5% conversion. The second practice significantly outperforms despite fewer total reviews. Because Reviewflowz integrates directly with TherapyNotes appointment data, it automatically calculates this metric using your actual patient volume rather than estimates. This gives you the true performance indicator that matters most: how effectively your practice converts patient interactions into online reviews that drive new patient acquisition.
How does TherapyNotes trigger automated review requests?
Review requests automatically send when you mark specific activities as completed in TherapyNotes, such as visits completed, discharges processed, or follow-ups finished. You configure which TherapyNotes events should trigger review requests during initial setup, then Reviewflowz monitors these activities in real-time. When the trigger occurs, the system immediately sends your chosen communication method (email, SMS, or WhatsApp) to that patient with links to your preferred review platforms. The entire process happens automatically without any manual intervention from your clinical or administrative staff, ensuring consistent review collection across all qualifying patient encounters.
Can TherapyNotes practices send review requests via WhatsApp?
Yes, WhatsApp review requests are fully supported with nearly 98% open rates compared to approximately 20% for email. WhatsApp requests trigger automatically from the same TherapyNotes events as email and SMS options, including completed visits, processed discharges, and finished follow-ups. You configure WhatsApp as your preferred communication channel during setup, and patients receive review request messages through WhatsApp instead of traditional email or SMS. This is particularly effective for practices serving diverse patient populations who prefer WhatsApp communication. Pricing varies by country, but the significantly higher engagement rates often justify the cost difference for practices focused on maximizing review collection.
How does provider attribution work with TherapyNotes data?
Reviews automatically attribute to the correct provider using appointment data from your TherapyNotes system without requiring patients to mention specific names. When Reviewflowz sends a review request after a completed visit, it already knows from TherapyNotes which therapist, psychiatrist, or clinician handled that encounter. When the patient's review appears on Google, Healthgrades, or other platforms, the system automatically connects it to the appropriate provider in your reporting dashboard. This approach avoids the problem of Google flagging reviews that specifically mention staff names while still providing detailed per-provider performance analytics. Your reviews appear natural and authentic while maintaining accurate attribution for internal performance tracking.
How long does TherapyNotes integration setup take?
Setup completes in under 15 minutes with no developer or IT support required. You simply connect your TherapyNotes account, select which appointment events should trigger review requests (visits completed, discharges processed, follow-ups finished), choose your preferred communication method (email, SMS, or WhatsApp), and configure which review platforms to promote. The integration goes live immediately, and your first automated review requests send the same day qualifying events occur in TherapyNotes. No technical expertise needed, no lengthy implementation timeline, and no disruption to your existing clinical workflows or patient care processes.
What do TherapyNotes review requests cost?
Email review requests cost $5 per 1,000 sends, SMS requests cost $5 per 100 sends, and WhatsApp pricing varies by country, all on pay-as-you-go basis with no monthly minimums or contracts. For most TherapyNotes practices, this translates to just pennies per review collected. A practice sending 200 email requests monthly pays $1, while 200 SMS requests cost $10. With the average 7.5% conversion rate across Reviewflowz customers, you're typically paying under $1 per actual review received through email requests. This cost-effective pricing model scales naturally with your patient volume and lets you test different communication channels without long-term commitments.
