Review Management Software for ServiceTrade users
ServiceTrade can send a review request through its API, and it never tells you what came back. Reviewflowz asks for the Google review when the job is done, credits every technician who was on site, and shows you the reviews you earn.
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How to automate review requests from ServiceTrade
Reviewflowz watches ServiceTrade for work that is finished and asks that customer for a review by email, SMS or WhatsApp. Finished means any of five statuses: completed, pending invoice, sending invoice, invoiced, and closed. Accepting all five is deliberate. Plenty of commercial shops never move a job to Completed and go straight to invoicing, and a request that waited for a status nobody uses would never fire. The request goes out when the job is done, not on a schedule you have to remember to run.
ServiceTrade cannot show you the reviews. Reviewflowz can
ServiceTrade does have a review request, but only in the API: POST /message accepts a ServiceLink template carrying a serviceReviewTechId, described in ServiceTrade's own documentation as the "Tech ID from which to send a Service Review request". There is nothing for it in the interface and nothing about it on the pricing page. And it is write-only. Across the whole specification there is no review, rating or feedback object, so whatever the customer writes lands on Google and ServiceTrade never sees it, never shows it to you, and cannot tell you which tech earned it. Reviewflowz keeps that half. Each review is matched to the job it came from and to the technicians who were on site, and lands on a leaderboard with a conversion rate per person. Nothing is written back onto the ServiceTrade record, because this integration only reads.
See what is actually moving your rating
Connect one location and look at your own data. About five minutes, and your review history comes with it.
Technician attribution read off the job, not the review text
Reviewflowz reads the technician assignment off the ServiceTrade job. Not who closed it in the office, not who is named in the review. That distinction matters more in commercial than anywhere else, because a ServiceTrade job is usually marked complete by an admin hours or days after the crew left the site. Attribute on who touched the record last and every review belongs to the office. Two techs on the job, both are credited. Reassigned partway, the credit follows. Customer names nobody, still credited, because the link is the job record. Genuinely ambiguous, it waits for a person rather than crediting the wrong tech. Nobody has to coach a customer into typing a technician name, and you still get per-person numbers.
ServiceTrade review conversion rate by technician and job type
Most contractors count total reviews. Reviewflowz divides reviews collected by ServiceTrade jobs completed, which is the number that actually tells you something. Thirty reviews from 150 jobs is 20 percent. Two hundred reviews from 5,000 jobs is 4 percent, and the second shop looks better on the profile while performing five times worse. ServiceTrade gives us accurate completion data, so you can cut the rate by technician, job type, location or period. Reviewflowz customers average 7.5 percent, which is the benchmark to measure yours against. The board is populated from day one: jobs completed before you connected are imported for reporting and technician credit, and none of those past customers is ever contacted.
AI replies on every review, in your voice
Reviewflowz replies to reviews across Google Maps, Yelp, Facebook, the Better Business Bureau and 200+ other platforms in your brand voice. The replies are AI-native: they carry memory of what you have already said and are backtested against your own past replies, so they read like your company wrote them rather than like a template. Approve each one before it publishes, or let them go live automatically. Commercial buying cycles are long, so the review a facility manager reads while shortlisting contractors is often months old, and an unanswered one star from a site you no longer service keeps working against you until somebody answers it.
Start replying today
Your review history imports the moment you connect, so there is something to reply to from the first minute.
FAQs
Does ServiceTrade already send review requests?
Partly, and you would not know it from the product. There is no review feature in the ServiceTrade interface and nothing on the pricing page, but the API has one: a ServiceLink message template takes a serviceReviewTechId, which ServiceTrade documents as the "Tech ID from which to send a Service Review request". So ServiceTrade did build technician-attributed review requests. They ride along on the ServiceLink job summary email rather than having a template of their own, they are email only, and they are write-only. The specification has no review, rating or feedback object anywhere in it, so nothing ever comes back. Reviewflowz sends the request across email, SMS and WhatsApp, and then shows you the reviews you earned, which the ServiceTrade API cannot do.
How does ServiceTrade trigger an automated review request?
Reviewflowz reads the job status. Five statuses count as work finished: completed, pending invoice, sending invoice, invoiced, and closed. When a job reaches any of them the customer on that job gets a request by email, SMS or WhatsApp, using the contact details already on the ServiceTrade record. Accepting all five matters in practice, because many commercial shops skip Completed entirely and go straight to invoicing. Cancelled jobs never fire.
Which review platforms matter for commercial contractors?
Google, overwhelmingly. A facility manager shortlisting a fire protection or mechanical contractor searches the same way everyone else does, and what they find is a Google profile. Yelp, Facebook and the Better Business Bureau carry weight in some markets and Reviewflowz monitors them alongside Google Maps. The residential lead directories do not belong on this list. They sell one-off jobs at private houses, and a commercial service contract is not decided there. If you are also fighting to hire techs, Indeed and Glassdoor shape who applies to you, and those are monitored too.
The office closes our jobs, not the techs. Does that break attribution?
No, because Reviewflowz reads the technician assignment on the job rather than who last touched the record. In commercial that is the whole difference: an admin usually marks the job complete hours or days after the crew left, so any system that attributes on the closer hands every review to the back office. Two techs on the job both get credit. A tech reassigned partway keeps the credit that follows the assignment. A customer who names nobody is still attributed, because the link is the job record and not the review text. Commercial techs are on a bonus rather than a spiff, and the leaderboard is the number you pay against.
Do my past ServiceTrade jobs get messaged?
No. Historical jobs are imported for reporting and technician credit only, and the import is structurally incapable of sending: only jobs completed after you connect can enter the segment that triggers a request. You open the leaderboard on day one and see who your best techs already are, without a single customer from last year hearing from you. Going forward, requests do not work backwards either. A customer whose job closes while requests are switched off is never sent one later.
How do I measure review performance from ServiceTrade jobs?
Review conversion rate, meaning reviews collected divided by jobs completed, not raw review count. Reviewflowz calculates it from ServiceTrade completion data and lets you filter by technician, job type, location or date range. Fifty reviews from 500 jobs is 10 percent and beats 200 reviews from 5,000 jobs at 4 percent, even though the second profile looks fuller. Reviewflowz customers average 7.5 percent, so you have something to measure against rather than a number with no context.
What do I need to connect ServiceTrade, and how long does it take?
A ServiceTrade Account Admin login. That is the whole prerequisite: no developer, no API key to generate, no support ticket to your ServiceTrade rep. In Reviewflowz open Integrations, then Automate Review Requests, and click ServiceTrade. Reviewflowz validates the login, mints its own API credentials and registers the job webhook for you. If you are billed per location, you then map ServiceTrade accounts to your locations so each request points at the right Google profile. Step by step, with screenshots, in how to get Google reviews from completed ServiceTrade jobs.
What does ServiceTrade review automation cost?
$70 per location per month billed annually, or $80 month to month with no commitment of any sort. Messaging is metered on top at $5 per 1,000 emails and $5 per 100 SMS, with no monthly minimum, so at a 7.5 percent conversion rate the cost per review collected stays under a dollar even on SMS. WhatsApp is priced per country on the same pay as you go basis. There is no setup fee, no contract and no notice period, and the 14 day trial is self-serve with no demo. For comparison: ServiceTrade itself publishes no price at all, its pricing page is headlined "Simple, transparent field service software pricing" and carries a Request pricing button. Nor do most review tools sold into field service. Broadly publishes $799 a month. NiceJob publishes $75. Podium publishes $399 on a twelve month term paid annually in advance. Birdeye publishes nothing and wants 90 days notice to leave. We are not that kind of software. Reviewflowz does one job, and there is nothing else in it to pay for, learn, or switch off.