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Reviewflowz automatically sends review requests via email, SMS, or WhatsApp when specific events happen in ServiceTrade like job completion, passed inspections, or paid invoices. You configure the trigger once and every customer gets asked to review your work on Google, Yelp, Angi, and other contractor platforms without any manual follow-up. The system knows which customer to contact and when based on real ServiceTrade data, so you never miss an opportunity or accidentally send duplicate requests. Setup takes under 15 minutes with no developer needed.
How to identify your best customers in ServiceTrade
When customers leave 5-star reviews on Google or other platforms, that feedback automatically syncs back into ServiceTrade and appears on their customer record and work order. Your office staff and technicians can instantly see which homeowners are your biggest advocates without checking multiple review sites. Use this data to request video testimonials, ask for referrals to neighbors, or identify customers willing to serve as references for nearby prospects. The integration eliminates guesswork about customer satisfaction by putting review data directly into your existing ServiceTrade workflow.
ServiceTrade technician review attribution without names
Reviewflowz automatically attributes each review to the correct technician using ServiceTrade job assignment data, eliminating the need for customers to mention employee names. This approach prevents Google from flagging reviews as potentially fake while still giving you accurate per-technician performance metrics. When a review comes in, the system already knows which crew member completed that specific job based on ServiceTrade records. You get clean leaderboards, individual coaching data, and performance tracking without asking customers to remember or spell technician names correctly in their reviews.
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ServiceTrade review conversion rate tracking by job
Most contractors only count total reviews, but Reviewflowz calculates your true review conversion rate by dividing reviews collected by ServiceTrade jobs completed. A contractor with 30 reviews from 150 jobs (20% conversion) significantly outperforms one with 200 reviews from 5,000 jobs (4% conversion). The ServiceTrade integration provides accurate job completion data, so you can track performance by individual technician, service type, or time period. Reviewflowz customers average 7.5% review conversion rates, giving you a benchmark to measure against industry performance.
AI auto-replies to contractor reviews across all platforms
Reviewflowz uses AI to automatically reply to every review across Google, Angi, HomeAdvisor, Yelp, and 200+ other platforms in your brand voice. Review replies improve Google ranking and give dissatisfied customers a chance to reconsider, but manually responding to reviews across dozens of sites is impossible for busy contractors. The AI generates professional responses that sound like your company wrote them, with options to approve before publishing or let them go live automatically. This ensures every review gets acknowledged while your technicians focus on completing jobs instead of managing online reputation.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for ServiceTrade contractors?
Google dominates contractor searches, but industry-specific platforms like Angi, HomeAdvisor, Yelp, Facebook, and BBB drive high-intent leads from customers actively seeking contractors. According to BrightLocal Local Consumer Review Survey, 2024, 87% of consumers use Google to evaluate local businesses, making it your top priority. However, specialized contractor platforms often convert better because users are already in buying mode for home services. Reviewflowz monitors all major contractor review sites plus 200+ others, automatically requesting reviews on the platforms that matter most for your trade.
How do I measure review performance in ServiceTrade?
Review conversion rate (reviews divided by completed jobs) is the only metric that matters, not raw review count. Reviewflowz calculates this automatically using ServiceTrade job completion data, so you see true performance instead of vanity metrics. A contractor with 50 reviews from 500 ServiceTrade jobs (10% conversion) vastly outperforms one with 200 reviews from 5,000 jobs (4% conversion). You can filter performance by technician, service type, location, or date range using actual ServiceTrade data to identify your strongest performers and improvement opportunities.
How does ServiceTrade trigger automated review requests?
Reviewflowz monitors specific ServiceTrade events you choose, like job marked complete, inspection passed, or invoice paid, then automatically sends review requests via email, SMS, or WhatsApp to that customer. You configure the trigger event once during setup and every subsequent ServiceTrade job automatically generates a review request without manual work. The system uses customer contact information already stored in ServiceTrade, so there's no duplicate data entry or chance of missing opportunities because someone forgot to follow up.
Can I send ServiceTrade review requests via WhatsApp?
Yes, WhatsApp review requests achieve nearly 98% open rates compared to approximately 20% for email, making them highly effective for contractors. Reviewflowz automatically sends WhatsApp requests when your chosen ServiceTrade events occur, just like email and SMS options. WhatsApp pricing varies by country but follows the same pay-as-you-go model with no monthly minimums. Many contractors find WhatsApp particularly effective for residential customers who prefer text-based communication over traditional email.
How does ServiceTrade technician attribution work for reviews?
Reviewflowz automatically assigns reviews to the correct technician using ServiceTrade job assignment data, without requiring customers to mention names in their reviews. When a review comes in, the system already knows which crew member completed that specific job based on ServiceTrade records. This prevents Google from flagging reviews that contain employee names while still giving you accurate per-technician performance data for coaching and leaderboards. You get clean attribution without asking customers to remember or correctly spell technician names.
How long does ServiceTrade integration setup take?
ServiceTrade integration takes under 15 minutes with no developer or IT support required. Simply connect your ServiceTrade account, choose your trigger events (job complete, inspection passed, invoice paid), select your communication method (email, SMS, WhatsApp), and you're live. Your first automated review request goes out the same day a ServiceTrade job meets your trigger criteria. The entire setup process happens through the Reviewflowz dashboard using ServiceTrade's standard API connections.
What do ServiceTrade review requests cost per job?
Email review requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends with no monthly minimums or contracts required. For most ServiceTrade contractors, this works out to pennies per review collected since you only pay for actual requests sent, not a monthly subscription. WhatsApp pricing varies by country but follows the same credit-based system. With Reviewflowz customers averaging 7.5% review conversion rates, the cost per review collected typically runs under $1 even using SMS.
