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How to automate review requests from Peek Pro bookings
Reviewflowz triggers review requests automatically when bookings complete in Peek Pro, sending emails, SMS, or WhatsApp messages to guests without any manual work from your team. Connect your Peek Pro account once and every completed reservation, tour, or activity automatically generates a review request. Your staff focuses on delivering great experiences while the system handles all follow-up communications. Guests receive professionally formatted requests within hours of their visit, when their experience is fresh and they're most likely to respond positively.
Track your best customers who leave 5-star reviews
When guests leave 5-star reviews on Google or TripAdvisor, Reviewflowz automatically flags their profiles in your Peek Pro system so your team can identify loyal customers during future visits. This integration helps you spot repeat customers who actively promote your business, making them perfect candidates for referral programs, case studies, or special recognition. Your front desk staff can see review history directly in Peek Pro, allowing them to thank customers for previous reviews or ask satisfied guests for testimonials while they're still on-site and engaged.
Attribute reviews to staff without mentioning names
Reviewflowz connects to Peek Pro's booking data to automatically track which team member handled each guest, attributing reviews to the right staff without requiring guests to mention names in their feedback. This approach prevents Google from flagging reviews that specifically name employees while still giving you detailed staff performance tracking. Tour guides, activity coordinators, and customer service reps get credit for positive reviews through backend attribution rather than public name-drops. You get complete staff leaderboards and coaching insights without risking review removals.
How serious are you about your reviews?
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Calculate review conversion rate from Peek Pro bookings
Most businesses celebrate having 200 reviews until they realize that represents only 3% of their actual customers - Reviewflowz calculates your true review conversion rate by dividing reviews received by completed bookings in Peek Pro. Instead of guessing at performance, you see exact metrics: 150 tours completed this month, 18 reviews received, 12% conversion rate. This booking-to-review ratio reveals whether you're outperforming competitors or just have higher volume. Average conversion rate across Reviewflowz customers is 7.5%, giving you a benchmark to optimize against.
AI review responses for Google and TripAdvisor reviews
Reviewflowz uses AI to generate branded responses to every review across Google, TripAdvisor, Yelp, and 200+ other platforms, maintaining consistent engagement without consuming your team's time. Responding to reviews improves local search rankings and shows future customers that you actively engage with feedback, but manually replying to every single review becomes impossible at scale. The AI learns your brand voice and generates appropriate responses for both positive and negative reviews, with options to approve responses manually or let them publish automatically based on your preferences.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for tour operators and activity providers?
Google Reviews dominates local search results and directly impacts your visibility when travelers search for activities in your area, while TripAdvisor serves as the primary research platform for tourists comparing tours and experiences. Yelp, Facebook, and Viator reviews also influence booking decisions, especially for food tours and cultural activities. Reviewflowz monitors all these platforms plus 200+ others from one dashboard, ensuring you never miss feedback from any channel where potential customers research experiences like yours.
How do I measure if my review collection strategy is working?
Track review conversion rate, not just total review count. Because Reviewflowz integrates with Peek Pro, it calculates your true performance by dividing reviews received by completed bookings, showing whether you're actually outperforming competitors or just have higher booking volume. A business with 50 reviews from 200 bookings (25% conversion) performs much better than one with 300 reviews from 5,000 bookings (6% conversion). This booking-to-review ratio reveals your real reputation-building effectiveness.
When exactly does Reviewflowz send review requests from Peek Pro?
Review requests send automatically when bookings change status to completed in your Peek Pro system, whether that's after a tour ends, activity finishes, or rental period expires. You configure the specific trigger event once during setup - typically when status changes to 'completed' or 'checked out' - and choose your preferred communication method (email, SMS, or WhatsApp). From that point forward, every completed booking automatically generates a review request without any manual intervention from your team.
Can I send review requests through WhatsApp to international guests?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS, which is particularly effective for international tourists who use WhatsApp as their primary messaging platform. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it highly effective for reaching guests from regions where WhatsApp dominates. Pricing varies by country following WhatsApp's international messaging rates, but maintains the same pay-as-you-go structure with no monthly minimums or contracts.
How can I track which tour guides get the best reviews?
Reviewflowz automatically connects to Peek Pro's staff assignment data to attribute reviews to the correct tour guide, activity coordinator, or customer service rep without requiring guests to mention names in their reviews. This backend attribution gives you detailed staff performance leaderboards while avoiding Google's tendency to flag reviews that specifically mention employee names. You get complete visibility into which guides consistently earn positive feedback, helping with scheduling, bonuses, and training decisions.
How quickly can I start collecting automated reviews from Peek Pro?
Setup typically takes under 15 minutes with no developer or technical support required. Simply connect your Peek Pro account through our integration, select your trigger event (like booking completion), choose your messaging preference (email, SMS, or WhatsApp), and customize your review request template. Your first automated review request goes out immediately after the next booking completes, and every subsequent completion triggers the same automated process.
What does it cost to send automated review requests?
Email requests cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or long-term contracts. For most tour and activity businesses, this works out to just pennies per review collected. WhatsApp pricing varies by destination country but follows the same pay-as-you-go model. You only pay for messages actually sent, making it cost-effective even for seasonal businesses with fluctuating booking volumes.
