Every completed Genbook appointment asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every completed appointment asks for a review
- Each review credited to the practitioner
Genbook is connected to Reviewflowz. Trigger in Genbook: marked complete. A review request is then sent by SMS to the client, and the Google review that comes in is saved on the appointment, credited to the practitioner, Maya Ortiz.
Appointment #3107 
A review request follows every completed appointment
When an appointment is marked complete in Genbook, Reviewflowz sends that client a review request. It goes by SMS, email or WhatsApp, on the timing you set after the visit.
You set the campaign up once. Every completed appointment after that is covered, however busy the day gets.
When an appointment is marked complete in Genbook, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The client on the appointment gets the link
The request goes to the client on the completed appointment, using the email or phone number already in Genbook. The link opens the review platform that needs reviews most.
Every client gets the same request. Reviewflowz never screens by rating first.
When an appointment is marked complete in Genbook, the client gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the appointment and the location: Main Street Studio, Riverside Studio, Northgate Studio.
Connect Genbook to Reviewflowz
Every completed appointment starts asking for a review, with a 14-day trial and no card.
Each review credited to the appointment's practitioner
Reviewflowz saves each review with its appointment and credits it to the practitioner who was on it. Clients don't have to name anyone in the review.
Past appointments are imported for reporting, so each practitioner has a conversion rate from day one. Past clients are never messaged.
The appointment in Genbook records which practitioner did the work. The review request carries the appointment, so when the client leaves a five-star Google review with no name in it, it is credited to the practitioner and saved back on the same appointment.
Genbook integration: questions
When are review requests sent from Genbook appointments?
When an appointment is marked complete in Genbook, Reviewflowz sends that client a review request on the timing you set. It goes by email, SMS or WhatsApp, and nobody on your team has to do anything.
Can I use WhatsApp for Genbook review requests?
Yes. WhatsApp is a channel alongside email and SMS, and it uses the phone number already on the client's Genbook record. You can use it alone or with the other channels.
What happens with appointments that aren't completed?
Nothing is sent. Reviewflowz only sends a request once an appointment is marked complete, so clients whose appointments never reach that point aren't asked.
How does staff credit work with Genbook?
Each review is credited to the practitioner on the appointment it came from. Clients don't need to mention a name, and past appointments are imported so each practitioner has a conversion rate.
How long does setup take with Genbook?
A few minutes. Connect Genbook from Integrations in Reviewflowz yourself, with no demo, and choose your channels and message.
What does the Genbook integration cost?
Reviewflowz is $70 per location per month billed annually, or $80 month to month. Messaging is $5 per 1,000 emails and $5 per 100 SMS. Every account starts with a 14-day trial, no card needed.