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Auto-send review requests when FieldEdge jobs complete
Reviewflowz triggers review requests automatically when your FieldEdge work orders are marked complete, final inspections pass, or invoices get paid. Your customers receive requests via email, SMS, or WhatsApp without any manual work from your office staff or technicians. Set up the trigger once and every completed HVAC repair, plumbing job, or electrical installation generates a review opportunity. No more forgotten follow-ups or missed chances to collect feedback from satisfied homeowners. The system works 24/7, sending requests at optimal times based on your FieldEdge workflow events.
Identify your best customers from FieldEdge data
When customers leave 5-star reviews, that positive feedback automatically syncs back to their FieldEdge customer record and work order history. Your dispatch team and technicians can instantly see which homeowners are your biggest advocates before scheduling return visits or maintenance calls. Use this intelligence to ask satisfied customers for referrals, video testimonials, or case studies for your website. Transform happy customers into marketing assets by knowing exactly who loves your HVAC, plumbing, or electrical work. The connection between reviews and customer records gives you a complete picture of client satisfaction tied to specific jobs and service history.
Track reviews by technician without naming them
Most contractors ask customers to mention technician names in reviews, but Google often flags these as potentially fake. Reviewflowz solves this by using your FieldEdge job assignments to automatically attribute reviews to the right technician, installer, or service manager. When reviews come in, the system knows which team member completed that specific work order without customers needing to remember or spell names correctly. Your reviews read more naturally, avoid Google's spam filters, and you still get detailed performance data for individual technicians. Build accurate leaderboards and coaching reports based on real review attribution from your job management system.
How serious are you about your reviews?
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Calculate review conversion rates from FieldEdge jobs
Raw review counts don't tell the whole story for contractors. A company with 100 reviews from 2,000 completed jobs has a 5% conversion rate, while a competitor with 50 reviews from 400 jobs converts at 12.5% and likely ranks higher. Reviewflowz connects to your FieldEdge job data to calculate true conversion rates automatically. See exactly how many completed service calls, installations, or repairs generated reviews this month. Benchmark against the 7.5% average conversion rate across all Reviewflowz customers. Focus on improving the percentage of satisfied customers who actually leave feedback, not just collecting more reviews.
AI auto-replies to contractor reviews on all platforms
Responding to reviews boosts local search rankings and shows potential customers you care about feedback, but manually replying across Google, Angi, HomeAdvisor, and Yelp takes hours each week. Reviewflowz AI generates professional responses in your brand voice for every review on 200+ platforms automatically. The system understands contractor-specific language about HVAC systems, plumbing repairs, and electrical work. Approve responses individually or let them publish automatically so no Google review goes unanswered. AI replies maintain consistent messaging while giving upset customers a path to resolve issues directly with your office rather than just complaining online.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for FieldEdge contractors?
Google Reviews dominates since most homeowners search "HVAC repair near me" or "emergency plumber" on Google, but Angi, HomeAdvisor, and Yelp capture customers already shopping for contractors. Facebook Reviews and BBB ratings build trust for expensive projects like roof replacements or electrical panel upgrades. Each platform serves different parts of your sales funnel. Reviewflowz monitors all these key sites plus 200+ others from one dashboard, so you track feedback across your entire online presence without logging into multiple accounts daily.
How do I measure contractor review performance in FieldEdge?
Review conversion rate matters more than total count for contractors. This means reviews divided by completed jobs, which Reviewflowz calculates automatically using your FieldEdge work order data. A contractor with 60 reviews from 800 jobs (7.5% conversion) will likely outrank a competitor with 150 reviews from 3,000 jobs (5% conversion). The integration tracks your actual job completions, not just review totals, giving you the real metric that impacts local search rankings and customer trust.
How are review requests triggered from FieldEdge?
Review requests send automatically when specific FieldEdge events occur, like marking work orders complete, passing final inspections, or receiving invoice payments. You choose which trigger fits your workflow during setup, then Reviewflowz monitors those events 24/7. When your HVAC technician marks a furnace repair complete or your plumber closes out a water heater installation, the customer gets a review request via email, SMS, or WhatsApp within minutes. No manual intervention needed from your office staff or field crews.
Can FieldEdge contractors use WhatsApp for review requests?
Yes, WhatsApp works alongside email and SMS for FieldEdge review automation. WhatsApp delivers 98% open rates compared to 20% for email, making it extremely effective for reaching homeowners after job completion. The same FieldEdge triggers that work for email and SMS also activate WhatsApp requests automatically. Many contractors find WhatsApp particularly effective for reaching younger homeowners or in markets where WhatsApp is the preferred communication method. Pricing varies by country but often delivers better results than traditional channels.
How does technician review tracking work with FieldEdge?
Reviewflowz reads your FieldEdge job assignments to automatically connect reviews with the right technician, installer, or crew leader without customers mentioning names. When a homeowner leaves a Google review about their furnace repair, the system knows from FieldEdge data which HVAC technician completed that work order. This creates accurate per-technician performance tracking and leaderboards while avoiding Google's tendency to flag reviews that specifically name employees. You get clean attribution data without risking review removal.
How long does FieldEdge review automation setup take?
Setup takes under 15 minutes with no developer or IT support required. Connect your FieldEdge account, select which job completion events should trigger review requests, choose your preferred communication channel (email, SMS, or WhatsApp), and you're live. Your first automated review request goes out the same day a job gets marked complete in FieldEdge. The integration handles all the technical connections between platforms automatically.
What do FieldEdge review requests cost?
Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS messages on a pay-as-you-go basis with no monthly minimums or contracts. For most contractors completing 50-200 jobs monthly, this works out to just pennies per review collected. WhatsApp pricing varies by country. With the 7.5% average conversion rate, you typically pay under $1 to collect each new review, making it extremely cost-effective compared to other marketing channels.
