Every closed DriveCentric repair order asks for a review
Everything you need for reviews, with nothing you don't.
- Live in minutes, no demo
- Every closed repair order asks for a review
- Each review credited to the service advisor
DriveCentric is connected to Reviewflowz. Trigger in DriveCentric: closed. A review request is then sent by SMS to the customer, and the Google review that comes in is saved on the repair order, credited to the service advisor, Marcus Delgado.
Repair Order #48213 
A review request goes out when the repair order closes
When a repair order is closed in DriveCentric, Reviewflowz starts the customer's review campaign. The request goes out by SMS, email or WhatsApp, on the timeline you set.
Nobody in the service drive has to remember to ask. Each closed repair order sends one request to the customer on it.
When a repair order is closed in DriveCentric, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The customer on the repair order gets the link
The customer gets the review link on their phone. One tap opens the review platform that needs reviews most.
Every customer is asked, whatever they thought of the visit. Reviewflowz asks no rating question first and screens out no one.
When a repair order is closed in DriveCentric, the customer gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the repair order and the dealership: Northside Service Center, Westfield Service Center, Harbor Point Service Center.
Connect DriveCentric and start asking today
Every closed repair order sends its customer a review request from the moment you connect.
Each review credited to the service advisor on the RO
Reviewflowz saves each review against the repair order it came from. It credits the review to the service advisor on that record, and the customer never has to mention a name.
Past repair orders are imported for reporting, so you see each advisor's conversion rate from closed ROs to reviews. Past customers are never messaged.
The repair order in DriveCentric records which service advisor did the work. The review request carries the repair order, so when the customer leaves a five-star Google review with no name in it, it is credited to the service advisor and saved back on the same repair order.
DriveCentric integration: questions
When does the review request go out?
Reviewflowz sends the request after a repair order is closed in DriveCentric, on the timeline you set. To start, connect DriveCentric from Integrations in Reviewflowz. It takes minutes, with no demo.
Who gets asked for a review?
The customer on the closed repair order is asked by email, SMS or WhatsApp. The link opens the review platform that needs reviews most. Every customer gets the same request, with no rating pre-screen.
What happens with repair orders that never close?
Nothing is sent. Reviewflowz only asks for a review once a repair order is closed, so an open repair order never triggers a request.
We run several dealerships. Do reviews go to the right place?
Yes. Each dealership's requests point to its own Google profile, so reviews land on the location that served the customer.
How are reviews credited to staff?
Each review is credited to the service advisor on the repair order it came from, and the customer never has to name anyone. Past repair orders are imported, so you see each advisor's conversion rate from day one. Past customers are never messaged.
What does the DriveCentric integration cost?
Reviewflowz costs $70 per location per month billed annually, or $80 month to month. Messaging costs $5 per 1,000 emails and $5 per 100 SMS. The 14-day trial needs no card.