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Connect your Criterions EHR to automatically request reviews after patient visits, track which providers generate the most reviews, and respond across all platforms.
Automated patient review requests from Criterions encounters
Reviewflowz triggers review requests automatically when patient visits are completed, discharges are processed, or follow-ups are finished in your Criterions EHR system. Configure your preferred trigger events once and every qualifying patient receives a review request via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp without any manual intervention. The system monitors your Criterions workflow continuously, so whether you see 50 patients or 500 patients per week, every encounter becomes a potential review opportunity. Your staff focuses on patient care while Reviewflowz handles review collection in the background, maintaining consistent outreach regardless of how busy your practice gets.
Identify your best patients for referrals and testimonials
When patients leave 5-star reviews, that positive feedback data flows directly back into their Criterions patient record, creating a clear flag for your most satisfied patients. Your clinical staff can see exactly which patients are your strongest promoters during their next appointment or follow-up visit. This integration gives you the perfect opportunity to ask these happy patients for referrals, video testimonials, or case studies while they're physically present in your office. Instead of guessing which patients might be willing to help grow your practice, you have concrete evidence of their satisfaction level built right into your existing EHR workflow.
Provider review attribution without patient name-dropping
Reviewflowz automatically attributes patient reviews to the correct physician, nurse practitioner, or provider using your existing Criterions encounter data rather than asking patients to mention names. This approach prevents the common problem of Google flagging or removing reviews that specifically name staff members. Your reviews read naturally while you still get detailed performance breakdowns for each provider in your practice. The system knows which clinician handled each patient encounter from your EHR data, so when reviews arrive on Google, Healthgrades, or Zocdoc, they're instantly connected to the right provider without patients needing to remember or spell names correctly in their feedback.
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Track review conversion rates by Criterions encounters
Most practices only track raw review counts, but 200 reviews from 15,000 patient encounters (1.3% conversion) underperforms 80 reviews from 1,500 encounters (5.3% conversion). Reviewflowz calculates your true review conversion rate by dividing reviews collected by actual patient encounters recorded in Criterions. You get reports showing exactly how many patients you saw versus how many left reviews, broken down by provider, location, and time period. This EHR integration provides the denominator other review platforms can't access, giving you metrics like: 428 encounters this quarter, 47 reviews collected, 11% conversion rate. Our average customer achieves 7.5% conversion across all industries.
AI auto-replies to patient reviews across all platforms
Every patient review across Google, Healthgrades, Zocdoc, Vitals, and 200+ other platforms receives an AI-generated response written in your practice's brand voice. Physicians and nurses shouldn't spend time crafting individual replies when they have patient charts to review and clinical decisions to make. The AI learns your communication style and automatically responds to both positive and negative reviews with appropriate, professional language specific to healthcare settings. You can review and approve responses before they publish or let them go live automatically, ensuring no patient feedback goes unanswered while you focus on delivering quality patient care through your Criterions workflow.
FAQs
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What review platforms matter most for Criterions EHR practices?
Google Reviews ranks as the top priority since patients search there first when evaluating healthcare providers, but medical practices also need strong presence on Healthgrades, Zocdoc, Vitals, and WebMD to capture patients actively seeking clinical care. These healthcare-specific platforms drive qualified patient leads and build credibility within your medical specialty. Reviewflowz monitors all these essential medical review sites plus 200+ others through one dashboard, so you never miss patient feedback that could impact your practice's reputation or patient acquisition from your Criterions patient base.
How do you measure review performance for EHR practices?
The key metric is review conversion rate, calculated by dividing total reviews by actual patient encounters, not just raw review counts. A practice with 150 reviews from 8,000 Criterions encounters has a 1.9% conversion rate, while a competitor with 75 reviews from 1,200 encounters achieves 6.3% conversion and better performance. Reviewflowz automatically calculates this rate using your Criterions encounter data, providing reports like: 342 patient visits this month, 28 reviews collected, 8.2% conversion rate. This gives you the true performance indicator other review platforms cannot measure.
How are review requests sent from Criterions encounters?
Reviewflowz detects when visits are marked complete, discharges are processed, or follow-ups are finished in your Criterions EHR and immediately sends review requests to patients through your chosen communication method. You configure the trigger events and delivery channel (email, SMS, or WhatsApp) once during setup, then every qualifying patient encounter automatically generates a review request. The system runs continuously in the background, monitoring your Criterions workflow without requiring any manual intervention from your clinical or administrative staff after the initial configuration.
Can Criterions practices send review requests via WhatsApp?
Yes, WhatsApp review requests are available for Criterions users with nearly 98% open rates compared to approximately 20% for email requests. WhatsApp messages are triggered automatically from the same Criterions encounter events as email and SMS options, including completed visits, processed discharges, and finished follow-ups. Pricing varies by country for WhatsApp delivery. This higher engagement rate often leads to better review collection results, especially for practices serving patients who prefer mobile messaging over traditional email communication channels.
Can you track which providers generate the most reviews in Criterions?
Yes, Reviewflowz automatically attributes each patient review to the correct physician, nurse practitioner, or clinical provider using encounter data from your Criterions EHR system. This eliminates the need for patients to mention provider names in their reviews, which often leads to Google removing those reviews for appearing promotional. You get detailed performance reports showing review counts and conversion rates for each provider in your practice, helping identify top performers and coaching opportunities while ensuring reviews appear natural and compliant with platform guidelines.
How long does Criterions EHR integration take to set up?
Reviewflowz integration with Criterions takes under 15 minutes to complete with no developer or IT support required from your practice. You simply connect your Criterions system, select which encounter events trigger review requests (completed visits, discharges, follow-ups), choose your preferred communication channel (email, SMS, or WhatsApp), and the system goes live immediately. Your first automated review requests begin sending the same day based on your Criterions patient encounters. No complex technical implementation or lengthy setup process is involved.
What do automated review requests cost for Criterions users?
Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS requests on a pay-as-you-go basis with no monthly minimums, contracts, or setup fees. WhatsApp pricing varies by country. For most medical practices, this works out to just a few cents per review collected, making it a minimal expense compared to the value each patient review brings to your practice's online reputation and new patient acquisition through search results and healthcare review platforms.
