Turn ClubReady Class Visits into Google Reviews
Reviewflowz reads your ClubReady class rosters and asks the member who finished the class. Once, no matter how often they come.
They love how easy we've made it
One ask, after a class they actually took
A member checks in three times a week. Ask after every check-in and you are texting the same person 150 times a year, which is how a short code gets blocked and a studio gets talked about for the wrong reason. Listen360, the review partner ClubReady lists for this, pulls check-in data once a day and staggers the sends across a survey cap period, so the ask arrives days later about nothing in particular. A check-in is a barcode scan at the front desk: it knows the member, the club and the time, and nothing about what they did or who taught it. Reviewflowz works off the class roster instead. The first class a member completes after you switch requests on sends one request, by SMS, email, or WhatsApp. Every class after that is ignored, and no-shows and cancellations send nothing at all.
ClubReady checked in Reformer Flow, 6:00am
10th classPriya · 6:02 am
14 min after class
Text message · 7:14 am
Ten classes in, Priya. Would you put a word up for us?
rvz.link/9fTq2
“Came in for the intro offer and stayed. Tasha remembers what you worked on last week.”
Priya R. · that evening
Every review lands on the trainer who earned it
ClubReady already records who taught the 6am class and who ran the session, because that is how trainers get paid. Reviewflowz reads the same roster and credits each review to that trainer, so nobody has to coach members into typing a name. Two coaches on the session and both get credited. A cover instructor gets the credit instead of whoever was printed on the schedule. You get a board by trainer and by club, which settles the argument you have every month about who is carrying the schedule.
- Tasha Bell Reformer coach 5.0 12
- Nina Kovac Cycle instructor 4.9 9
- Jodie Lam Strength coach 4.8 5
Google ★★★★★ Hannah W. · 12 Aug “Tasha spotted in one class that I was loading one side on every rollup. Nobody had told me that in a year.”
See what is actually moving your rating
Connect one location and look at your own data. About five minutes, and your review history comes with it.
Reviews per member asked, not reviews per check-in
Five hundred reviews sounds like a lot until you divide it by forty thousand check-ins. Reviewflowz takes the denominator from ClubReady and gives you the rate that compares one club to the next: reviews earned against members actually asked. The average across Reviewflowz customers is 7.5%. Break it down by trainer, by club, by class type, or by the month you moved the send time, and you know inside four weeks whether the change did anything.
Replies in your studio’s voice, not a chatbot’s
The reply agent reads what you have already written back to members and writes the next one the same way. You can backtest it against your own reply history before it answers a single live review, which is the only honest way to find out whether it sounds like you or like a brand. Approve from your phone between classes, or let it post on its own. Nothing publishes on a low rating without a person seeing it first.
5-star agent read 1,140 of your replies “This is the good stuff. See you Thursday, Rae.”Jun
“Thank you! Tell Nina yourself next week, she will love it.”May
“Nina’s Thursday ride is the only workout I have kept up for a whole year.”
“This is the good stuff. A year of Thursdays is no small thing, Elena. Tell Nina yourself after the next one, she will love hearing it.”
The Marlowe Fitness Club team
Published to Google on its own, 41 seconds later
The one-star about billing never sits there for a week
Read any gym’s one-star reviews and most of them are about leaving, not about training. Someone cancels, gets charged once more, and writes the review that sits at the top of your profile through the whole January rush. Reviewflowz pings you in Slack or email within a couple of hours, with the member and the club already attached and a recovery draft in your voice waiting. Nothing posts automatically on a low rating. Refund the $59 the same morning and you have a real chance of the review coming down. Wait three weeks and you have none.
Google Cancelled in June, billed in August
I filled in the cancellation form at the front desk in June and have been charged twice since. Two emails, no answer. The classes were fine, the billing is not.
Start replying today
Your review history imports the moment you connect, so there is something to reply to from the first minute.
FAQs
How does the Reviewflowz integration with ClubReady work?
Open Integrations in Reviewflowz and click ClubReady, and it tells you the one thing you have to do: ask ClubReady support to add your store IDs to your Reviewflowz integration. ClubReady grants that access, not you, so this integration needs a ticket to them rather than a form you fill in. Once they confirm, we map each store to its club’s Google profile. From then on every completed class visit is read off the roster, that member is asked once by SMS, email, or WhatsApp with your template and your review link, and the review is credited to the coach who taught the class. Full walkthrough: how to get Google reviews from ClubReady class visits.
Will my members get sick of being asked?
They would, if you asked them every week, which is why Reviewflowz does not. A member is asked once, after the first class they complete with requests switched on, and is never queued again. That is the whole difference between a gym and a salon: a salon client comes back in six weeks, a gym member comes back on Thursday. Tools built for appointments will happily text them both the same way.
Can ClubReady send review requests on its own?
You can build a message blast in ClubReady and put a review link in it. What that does not do is tell you what happened next. Reviewflowz matches each new Google review back to the class visit and the coach who taught it, keeps a member from being asked twice, measures your request-to-review rate, and replies for you. If you only want to send the link, ClubReady can send the link. If you want to know whether it worked, that is the difference.
Which review platforms matter for a gym or studio?
Google decides whether you appear when someone searches “reformer pilates near me”, so it comes first by a distance. Yelp still moves memberships in the larger US cities, Facebook reassures the people who found you on Instagram, and the Better Business Bureau is where cancellation and billing complaints get read by the next person deciding whether to sign. Reviewflowz watches those and the long tail of directories from one inbox, so a one-star anywhere reaches you in Slack or email within a couple of hours.
What does it cost to send review requests to ClubReady members?
$5 per 1,000 emails, $5 per 100 SMS, and WhatsApp rates that vary by country, all pay as you go with no monthly minimum. At the 7.5% average conversion rate, 400 SMS a month is about 30 new reviews for $20 in messaging. Because you are asking a fraction of your members rather than all of them every week, that bill stays small as the club grows. Reviewflowz itself is $70 per club per month billed annually, or $80 month to month with no commitment of any sort. That is the Premium plan, which is where attribution and the coach leaderboard live.
How long does setup take?
Under five minutes for the account: sign in with Google, authorise Reviewflowz against your Business Profile, pick the clubs you manage, and their review history imports while you watch. Wiring ClubReady takes longer, because ClubReady grants the API access rather than you: you ask their support to add your store IDs, and we connect the stores once they confirm. There is no demo call and no onboarding fee, and the 14-day trial does not ask for a card.
Can I see which trainer earned each review?
Yes. The ClubReady booking already records who took the class or the session, so each review attaches to that trainer automatically. When a member does write a name, the AI matches it, nicknames and misspellings included. The board ranks trainers and clubs by reviews earned and by conversion rate, which is the number worth paying a bonus against.
Does this work for a multi-club franchise?
Yes. Each club keeps its own Google profile, its own alerts, its own reply agent and its own numbers, and they roll up into one view for whoever owns more than one. Pricing is per club, so a franchisee with three studios pays for three and adds the fourth when it opens. Reviewflowz never needs access to anyone else’s club to report on yours.