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Set up automated requests from ACT! and let clients choose where to leave reviews."}},{"@type":"Question","name":"How do I measure review performance with ACT! integration?","acceptedAnswer":{"@type":"Answer","text":"Review conversion rate is calculated by dividing total reviews by total client interactions from your ACT! database. Reviewflowz automatically pulls completed opportunities, closed deals, or finished projects from ACT! to calculate this percentage. For example, if you served 1,000 clients this year and collected 75 reviews, your 7.5% conversion rate might outperform competitors with 150 reviews from 5,000 clients (3% conversion). This metric reveals your actual review collection efficiency rather than just raw numbers. You can filter by team member, service type, time period, or any ACT! field to identify which interactions generate the most reviews."}},{"@type":"Question","name":"How do automated review requests work with ACT! workflows?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz connects directly to your ACT! database and monitors for trigger events you specify during setup. When you mark an opportunity as closed-won, update a project status to completed, or change an invoice to paid, the system automatically detects this change and sends a review request to that contact. The request uses the email, phone, or WhatsApp information already stored in ACT!, so there's no additional data entry. You choose your trigger event and preferred communication method once, then every future client interaction automatically generates a review request without manual intervention from your team."}},{"@type":"Question","name":"Can I send ACT! review requests through WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests triggered automatically from ACT! completion events. WhatsApp achieves nearly 98% open rates compared to roughly 20% for email, making it highly effective for review collection. When you mark jobs completed or invoices paid in ACT!, the system can send WhatsApp messages using phone numbers already stored in your contact records. WhatsApp pricing varies by country, but the higher engagement rates often justify the cost. You configure WhatsApp as your preferred channel during initial setup, and all future review requests automatically use this method."}},{"@type":"Question","name":"How does staff performance tracking work with ACT! data?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes reviews to team members using contact ownership and project assignment data from your ACT! system. When reviews come in, the system matches them to whoever handled that client relationship according to your ACT! records. This eliminates the need for customers to mention specific staff names, which often leads to misspellings or flagged reviews. You get complete per-employee performance tracking through reports filtered by ACT! contact owner, opportunity manager, or custom fields. Each team member's review conversion rate, average rating, and response metrics appear in your dashboard without requiring any name-dropping in actual reviews."}},{"@type":"Question","name":"How long does ACT! integration setup take?","acceptedAnswer":{"@type":"Answer","text":"ACT! integration setup typically takes under 15 minutes with no developer required. You connect your ACT! system to Reviewflowz, select your trigger event (completed opportunities, paid invoices, finished projects), choose your communication method (email, SMS, or WhatsApp), and configure your review request template. The integration begins monitoring your ACT! database immediately, and your first automated review requests go out the same day clients complete interactions. Most users are fully operational within minutes of completing the initial connection and configuration process."}},{"@type":"Question","name":"What do ACT! review requests cost per contact?","acceptedAnswer":{"@type":"Answer","text":"Review requests cost $5 per 1,000 emails or $5 per 100 SMS messages, all on pay-as-you-go pricing with no monthly minimums or contracts. For most ACT! users, this works out to pennies per review collected. With the average 7.5% conversion rate across Reviewflowz customers, you'd typically collect about 75 reviews from 1,000 email requests costing $5 total. WhatsApp pricing varies by country but often delivers higher conversion rates. You only pay for requests actually sent when ACT! triggers occur, so costs scale directly with your business activity."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"ACT!","item":"https://www.reviewflowz.com/for/act"}]}]
Automatic review requests from ACT! job completion
Reviewflowz automatically sends review requests when you mark jobs completed, projects delivered, or invoices paid in ACT!. The integration monitors your ACT! database for trigger events and immediately sends personalized review requests via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp. Your clients receive requests using contact information already stored in ACT!, so there's no double data entry or manual tracking. Set your preferred trigger once during setup and every future client interaction automatically generates a review request. This hands-off approach ensures consistent follow-up without disrupting your existing ACT! workflow or requiring additional administrative tasks.
Identify your best ACT! clients for referrals
When clients leave 5-star reviews, that rating data automatically syncs back to their ACT! contact record. You can instantly see which clients are your biggest advocates without cross-referencing multiple platforms. This integration creates a clear pipeline for business development: identify satisfied customers in ACT!, then reach out for referrals, case studies, or testimonials while their positive experience is fresh. Your sales team can filter ACT! contacts by review rating to prioritize follow-up calls. Instead of treating reviews as isolated feedback, they become actionable intelligence that drives your ACT! relationship management strategy and helps you focus on clients most likely to generate new business.
Staff review attribution without mentioning names
Reviewflowz automatically attributes reviews to the correct team member using data from your ACT! system without requiring clients to mention names. When clients leave reviews, the system matches them to the assigned contact owner or project manager in ACT! based on the original interaction. This solves two problems: customers don't have to remember or spell staff names correctly, and reviews sound more natural without forced name-drops that Google often flags for removal. You get complete per-employee performance tracking through your ACT! dashboard while maintaining authentic review content. Each team member's review performance appears in reporting filtered by contact ownership, project assignment, or custom ACT! fields you're already using.
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Track review conversion rate from ACT! interactions
Your true review performance isn't total review count, it's reviews divided by total client interactions. Reviewflowz calculates this automatically using your ACT! contact and opportunity data. If you completed 500 jobs this quarter and collected 38 reviews, your 7.6% conversion rate might actually outperform competitors with higher review totals but lower percentages. The system counts completed opportunities, closed deals, or finished projects from ACT! as the denominator, giving you the metric that actually matters for business growth. You can filter conversion rates by team member, service type, or any custom field in ACT! to identify which interactions generate the most reviews and optimize accordingly.
AI replies to reviews across all platforms
Reviewflowz generates AI-powered responses to every review across Google, Yelp, Facebook, and 200+ other platforms using your business's brand voice. Each reply is customized based on the review content and your company's response style, then either published automatically or queued for approval. The AI learns from your existing response patterns and incorporates details from the original ACT! interaction when relevant. This ensures consistent engagement across all review platforms without dedicating staff hours to manual responses. You maintain professional presence on every site where customers leave feedback, which helps with local search rankings and demonstrates responsiveness to potential clients researching your business online.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms should ACT! users prioritize?
Google Reviews should be your primary focus since it directly impacts local search visibility when prospects research your business. Google reviews appear in search results and Google My Business listings, making them the most visible to potential clients. Secondary priorities include Yelp for local discovery, Facebook for social proof, and Trustpilot for general business credibility. Industry-specific platforms matter too: G2 and Capterra for software companies, or specialized directories for your sector. Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't need to choose. Set up automated requests from ACT! and let clients choose where to leave reviews.
How do I measure review performance with ACT! integration?
Review conversion rate is calculated by dividing total reviews by total client interactions from your ACT! database. Reviewflowz automatically pulls completed opportunities, closed deals, or finished projects from ACT! to calculate this percentage. For example, if you served 1,000 clients this year and collected 75 reviews, your 7.5% conversion rate might outperform competitors with 150 reviews from 5,000 clients (3% conversion). This metric reveals your actual review collection efficiency rather than just raw numbers. You can filter by team member, service type, time period, or any ACT! field to identify which interactions generate the most reviews.
How do automated review requests work with ACT! workflows?
Reviewflowz connects directly to your ACT! database and monitors for trigger events you specify during setup. When you mark an opportunity as closed-won, update a project status to completed, or change an invoice to paid, the system automatically detects this change and sends a review request to that contact. The request uses the email, phone, or WhatsApp information already stored in ACT!, so there's no additional data entry. You choose your trigger event and preferred communication method once, then every future client interaction automatically generates a review request without manual intervention from your team.
Can I send ACT! review requests through WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests triggered automatically from ACT! completion events. WhatsApp achieves nearly 98% open rates compared to roughly 20% for email, making it highly effective for review collection. When you mark jobs completed or invoices paid in ACT!, the system can send WhatsApp messages using phone numbers already stored in your contact records. WhatsApp pricing varies by country, but the higher engagement rates often justify the cost. You configure WhatsApp as your preferred channel during initial setup, and all future review requests automatically use this method.
How does staff performance tracking work with ACT! data?
Reviewflowz automatically attributes reviews to team members using contact ownership and project assignment data from your ACT! system. When reviews come in, the system matches them to whoever handled that client relationship according to your ACT! records. This eliminates the need for customers to mention specific staff names, which often leads to misspellings or flagged reviews. You get complete per-employee performance tracking through reports filtered by ACT! contact owner, opportunity manager, or custom fields. Each team member's review conversion rate, average rating, and response metrics appear in your dashboard without requiring any name-dropping in actual reviews.
How long does ACT! integration setup take?
ACT! integration setup typically takes under 15 minutes with no developer required. You connect your ACT! system to Reviewflowz, select your trigger event (completed opportunities, paid invoices, finished projects), choose your communication method (email, SMS, or WhatsApp), and configure your review request template. The integration begins monitoring your ACT! database immediately, and your first automated review requests go out the same day clients complete interactions. Most users are fully operational within minutes of completing the initial connection and configuration process.
What do ACT! review requests cost per contact?
Review requests cost $5 per 1,000 emails or $5 per 100 SMS messages, all on pay-as-you-go pricing with no monthly minimums or contracts. For most ACT! users, this works out to pennies per review collected. With the average 7.5% conversion rate across Reviewflowz customers, you'd typically collect about 75 reviews from 1,000 email requests costing $5 total. WhatsApp pricing varies by country but often delivers higher conversion rates. You only pay for requests actually sent when ACT! triggers occur, so costs scale directly with your business activity.
