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Each time you complete a visit, finish treatment, or discharge a patient in Prompt, Reviewflowz automatically sends them a review request via email, SMS, or WhatsApp. No manual intervention needed from your staff. Configure it once by selecting your trigger event (visit completion, treatment finished, discharge) and preferred messaging method. Every qualifying patient receives their review request without you remembering to send it. This automation means you capture feedback from patients while their positive experience is still fresh, typically within hours of their appointment ending.
Track your biggest patient advocates in Prompt
When patients leave 5-star reviews, that rating data flows directly back into their Prompt patient record. Your front desk and clinical staff immediately see which patients are your strongest advocates during check-ins and future appointments. Use this information strategically during visits. Ask these happy patients for referrals to friends and family. Request video testimonials for your website. Have them share their positive experience with nervous or hesitant patients in your waiting room. Most practices never know who their biggest supporters are, but this integration puts that valuable intelligence right in your patient management system.
Attribute reviews to providers without name mentions
Most healthcare practices ask patients to mention their doctor or nurse by name in reviews, but this creates problems. Google flags these reviews more often as potentially fake or solicited. Patients forget to include names or misspell them completely. Reviewflowz solves this by connecting to your Prompt data. It already knows which provider handled each patient encounter from your scheduling and visit records. When reviews arrive, they're automatically attributed to the correct doctor, nurse practitioner, or physician assistant. Your reviews read naturally without forced name-drops, fewer get removed by platforms, and you still get detailed per-provider performance tracking and leaderboards.
How serious are you about your reviews?
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Calculate review conversion rate from Prompt visits
Raw review counts are misleading without context. A practice with 200 reviews from 10,000 patient encounters has a 2% conversion rate. Their competitor with 60 reviews from 800 encounters achieves 7.5% and will outrank them locally. Because Reviewflowz integrates with Prompt, it knows your exact patient volume from appointment and visit data. You see your true performance: 1,247 patient encounters this quarter, 94 reviews collected, 7.5% conversion rate. This metric matters more than total review count because it shows how effectively you're converting patient satisfaction into online reputation. Focus on improving this percentage rather than celebrating raw numbers.
AI auto-replies to patient reviews across platforms
Responding to every review boosts your Google ranking and shows potential patients you care about feedback, but physicians don't have time to reply across Google, Healthgrades, Zocdoc, Vitals, and other platforms manually. Reviewflowz generates contextually appropriate responses using AI trained on healthcare communication best practices. For positive reviews, it thanks patients professionally without violating HIPAA. For negative feedback, it offers to discuss concerns privately and demonstrates your commitment to patient satisfaction. You can approve responses manually or let them publish automatically, ensuring no patient review goes unanswered while you focus on clinical care instead of reputation management tasks.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for Prompt users?
Google Reviews is the top priority since it directly impacts local search rankings when patients look for healthcare providers, but medical-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally important for building clinical credibility. Patients research doctors differently than restaurants or retail businesses, often checking multiple healthcare-focused review sites before booking appointments. Reviewflowz monitors all these key medical platforms plus 200+ others from one dashboard, so you manage your practice's reputation across every site that influences patient decisions without juggling multiple logins or missing important feedback on specialized healthcare platforms.
How do I track review performance by provider in Prompt?
Reviewflowz automatically pulls provider assignment data from your Prompt system to track which doctor, nurse practitioner, or physician assistant handled each patient encounter. When reviews come in, they're instantly attributed to the correct provider without patients needing to mention names in their feedback. This gives you detailed performance dashboards showing review volume, average ratings, and conversion rates per provider. You can see that Dr. Smith has a 12% review conversion rate while Dr. Jones achieves 8%, helping you identify top performers and coach others on patient satisfaction techniques that drive positive online feedback.
How are review requests triggered from Prompt workflows?
You configure Reviewflowz to monitor specific events in your Prompt system like visit completion, treatment finished, patient discharge, or follow-up appointments concluded. When these events occur, Reviewflowz automatically sends a review request to that patient via email, SMS, or WhatsApp within minutes. Your staff doesn't need to remember to send requests or perform any manual steps. The system handles timing, patient contact information, and message delivery based on your clinical workflows. Most practices trigger requests after visit completion since patients have just experienced your care and are most likely to leave positive feedback while the experience is fresh in their memory.
Can I send patient review requests through WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with approximately 98% open rates compared to roughly 20% for email, making it the most effective channel for reaching patients. WhatsApp requests are automatically triggered from your Prompt workflows when visits complete, treatments finish, or follow-ups conclude, just like email and SMS options. Many patients, especially younger demographics and certain communities, prefer WhatsApp communication over traditional SMS or email. The higher engagement rates typically result in more reviews collected per patient encounter, improving your overall conversion rate and online reputation growth compared to email-only review request strategies.
What does it cost to collect reviews through Prompt integration?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS messages on a pay-as-you-go basis with no monthly minimums, contracts, or setup fees. For most healthcare practices, this works out to just pennies per review collected. If you see 500 patients monthly and achieve a 7.5% review conversion rate, you'd collect about 38 reviews while spending $2.50 on email requests or $25 on SMS. WhatsApp pricing varies by country but typically falls between email and SMS costs. The investment pays for itself quickly since online reviews directly impact patient acquisition through improved search rankings and social proof for potential patients researching your practice.
How quickly can I connect Reviewflowz to Prompt?
Setup takes under 15 minutes with no developer or IT support required from your practice. You simply authenticate your Prompt system connection, select which events should trigger review requests (like visit completion or discharge), choose your preferred messaging channel, and customize your review request template. The integration goes live immediately, and your first automated review request sends out the same day a patient completes their visit. Most practices are collecting their first reviews within 24-48 hours of setup completion, depending on patient volume and appointment schedules.
Does this work with all Prompt practice types and specialties?
Yes, Reviewflowz works with any healthcare practice using Prompt, regardless of specialty or practice size. Whether you're running family medicine, pediatrics, cardiology, orthopedics, mental health, or any other medical practice, the integration pulls patient encounter data from Prompt's standard workflows. The review request messaging can be customized for your specific practice type and patient communication style. Specialist practices often see higher conversion rates since patients typically have more significant health concerns resolved, leading to stronger emotional connections and more motivated review-leaving behavior compared to routine primary care visits.
