Every fulfilled Popmenu order asks for a review
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- Every fulfilled order asks for a review
- Each review credited to the server
Popmenu is connected to Reviewflowz. Trigger in Popmenu: fulfilled. A review request is then sent by SMS to the diner, and the Google review that comes in is saved on the order, credited to the server, Duc Le.
Order #1042 
Each fulfilled order or completed reservation sends a request
When Popmenu marks an order fulfilled, a reservation completed or a delivery finished, Reviewflowz sends that customer a review request. It goes out by email, SMS or WhatsApp on the timeline you set.
Dine-in, takeout, delivery and reservations all count. Nobody on your team has to remember to ask.
When an order is fulfilled in Popmenu, a review request campaign runs by itself: an SMS one hour later, an email three days later, a WhatsApp message seven days later, until a new 5-star Google review comes in.
The diner on the Popmenu order gets the link
The request goes to the customer on that order, at the contact details Popmenu holds. The link opens the review platform that needs reviews most.
Every diner is asked, whatever they thought of the meal. There is no rating screen before the review.
When an order is fulfilled in Popmenu, the diner gets an SMS asking how it went, with a link to review it. They tap the link, give five stars and post on Google, and the review lands tied to the order and the location: Shoreditch, Canary Wharf, King's Cross.
Connect Popmenu and start asking
Every fulfilled order sends its diner a review request from today.
Each review credited to the server on the order
Reviewflowz matches each review to the Popmenu order it came from and credits it to the server on that order. Diners never have to name anyone in their review.
Past orders are imported so you see each server's conversion rate from day one. Past customers are never messaged.
The order in Popmenu records which server did the work. The review request carries the order, so when the diner leaves a five-star Google review with no name in it, it is credited to the server and saved back on the same order.
Popmenu integration: questions
When does a Popmenu customer get the review request?
Once Popmenu marks the order fulfilled, the reservation completed or the delivery finished. Reviewflowz then sends the request by email, SMS or WhatsApp on the timeline you set.
Who gets asked for a review?
The customer on the Popmenu order or reservation, at the contact details Popmenu holds. Every diner is asked, with no rating screen first, and the link opens the review platform that needs reviews most.
What happens with orders that are never fulfilled?
Nothing is sent. Reviewflowz only asks once an order is fulfilled, a reservation completed or a delivery finished, so a diner whose order never gets there hears nothing.
We run several Popmenu locations. Does each get its own reviews?
Yes. Each Popmenu location maps to its own Google profile, so a diner at one outlet is asked to review that outlet and no other.
How are reviews credited to servers?
Reviewflowz credits each review to the server on the Popmenu order it came from, so diners never need to mention a name. Past orders are imported for each server's conversion rate, and past customers are never messaged.
What does the Popmenu integration cost?
$70 per location per month billed annually, or $80 month to month, plus messaging at $5 per 1,000 emails and $5 per 100 SMS. Connect Popmenu from Integrations in Reviewflowz in minutes, with no demo, and try it free for 14 days without a card.