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Auto-send review requests from Lightspeed Restaurant orders
When an order closes, table settles, or delivery completes in Lightspeed Restaurant K-Series, a review request goes out automatically via email, SMS, or WhatsApp. The system monitors your transaction data and triggers requests based on completion status, so every customer gets asked without your servers or managers doing anything extra. You configure the timing once during setup and select your preferred messaging channel. From that point forward, whether it's a dine-in check closure, takeout pickup, or delivery confirmation, the review request sends immediately with no staff intervention required.
Identify your best restaurant customers in Lightspeed
5-star Google reviewers get flagged directly in your Lightspeed Restaurant customer records automatically. When someone leaves positive feedback, that data flows back into their profile so your front-of-house staff can see who your biggest advocates are during their next visit. This lets you offer VIP treatment, ask for referrals, or invite them to special events like wine tastings or chef's table dinners. Instead of guessing which diners love your restaurant most, you'll have clear data showing who's actively promoting your business online and driving new customers through their recommendations.
Track server review performance without name mentions
Reviews get attributed to the correct server, bartender, or manager automatically using your Lightspeed Restaurant staff assignments. When orders come in, the system already knows which team member handled each table or delivery, so incoming reviews connect to the right person without customers needing to mention names. This prevents Google from flagging reviews that specifically call out employees while still giving you detailed performance data for coaching conversations, staff incentives, and recognition programs. You'll see exactly which servers generate the most positive feedback and which ones might need additional training support.
How serious are you about your reviews?
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Your review conversion rate equals reviews collected divided by total orders processed in Lightspeed Restaurant K-Series. A restaurant with 150 reviews from 10,000 orders has a 1.5% rate, while one with 60 reviews from 1,200 orders achieves 5% and is performing much better despite fewer total reviews. Because Reviewflowz connects directly to your transaction data, you see the real metric that matters rather than just raw review counts. The average conversion rate across all Reviewflowz restaurant customers is 7.5%, giving you a benchmark to measure your performance against similar businesses.
AI responds to restaurant reviews automatically
Every review on Google, Yelp, DoorDash, and OpenTable gets an AI-generated response that matches your restaurant's voice and tone. The system learns from examples you provide and creates replies that sound authentically like your management team wrote them. You can approve responses manually before they publish or let them go live automatically for faster engagement. This keeps your online presence active across all platforms without taking time away from kitchen operations or customer service. Review responses help with local SEO rankings and show potential diners that you care about feedback.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for Lightspeed Restaurant users?
Google Reviews drives the most impact for restaurants since it affects local search rankings and customer discovery, but Yelp, OpenTable, DoorDash, Uber Eats, and TripAdvisor are equally important for different customer segments. Fine dining establishments need strong Yelp and OpenTable presence, while QSR and casual concepts rely heavily on delivery app reviews from DoorDash and Uber Eats. Reviewflowz monitors all these critical platforms plus 200+ others from a single dashboard, so Lightspeed Restaurant users can track feedback across every channel that drives bookings, takeout orders, and delivery sales without checking multiple sites manually.
How do you measure restaurant review success with Lightspeed data?
Review conversion rate is the only metric that matters, calculated by dividing your reviews by your total order count from Lightspeed Restaurant K-Series. A restaurant with 200 reviews from 20,000 orders (1% conversion) is underperforming compared to one with 80 reviews from 1,500 orders (5.3% conversion). Raw review totals are misleading without transaction volume context. Reviewflowz automatically calculates this rate using your actual Lightspeed order data, so you can benchmark against the 7.5% average conversion rate across our restaurant customers and identify improvement opportunities.
How do review requests work with Lightspeed Restaurant transactions?
When a check closes, order completes, or delivery confirms in Lightspeed Restaurant K-Series, Reviewflowz detects the transaction completion and sends a review request through your chosen channel (email, SMS, or WhatsApp). The integration monitors your transaction log continuously and triggers requests based on order status changes. You select the specific trigger events during setup, such as dine-in check closure or takeout completion, then every qualifying transaction automatically generates a review request without any manual work from your restaurant staff.
Can restaurants send review requests through WhatsApp?
Yes, WhatsApp review requests work with Lightspeed Restaurant K-Series and deliver significantly higher engagement than email or SMS. WhatsApp messages achieve nearly 98% open rates compared to around 20% for email, making them especially effective for restaurants targeting customers who prefer mobile-first communication. The requests send automatically when orders complete in your Lightspeed system, just like email and SMS options. WhatsApp pricing varies by country but follows the same pay-as-you-go model with no monthly commitments or contracts required.
How does staff attribution work for restaurant reviews?
Reviewflowz automatically connects reviews to the correct server, bartender, host, or manager using staff assignment data from Lightspeed Restaurant K-Series. When orders are entered, your system already records which team member handled each table, so incoming reviews get attributed to the right person without customers mentioning names in their feedback. This approach avoids Google's tendency to flag reviews that specifically name employees while still providing detailed performance insights for coaching, incentives, and staff recognition programs across your entire front-of-house and back-of-house teams.
How long does Reviewflowz setup take with Lightspeed Restaurant?
Setup takes under 15 minutes with no developer or technical expertise required. You connect your Lightspeed Restaurant K-Series system, select your trigger events (like check closure or order completion), choose your messaging channel (email, SMS, or WhatsApp), and you're ready to start collecting reviews immediately. Your first review request goes out the same day as setup completion. The integration works with your existing Lightspeed workflows without requiring changes to how your staff processes orders or manages tables.
What do review requests cost for Lightspeed Restaurant users?
Email review requests cost $5 per 1,000 emails, SMS requests cost $5 per 100 messages, and WhatsApp pricing varies by country. All options work on pay-as-you-go billing with no monthly minimums, contracts, or setup fees. For most Lightspeed Restaurant users, this works out to just a few cents per review collected. If you send 500 email requests monthly and collect 35 reviews (7% conversion rate), your cost is $2.50 for $35 worth of reviews based on typical customer acquisition values for restaurants.
