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This gives you the real metric that determines whether your patient experience exceeds your competition."}},{"@type":"Question","name":"How does Sevocity trigger automated review requests?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors specific events in your Sevocity workflow like visit completion, patient discharge, or follow-up appointment completion to automatically trigger review requests. When one of these events occurs, the system immediately sends a review request to that patient via your chosen channel (email at $5 per 1,000 requests, SMS at $5 per 100 requests, or WhatsApp). 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Pricing varies by country on a pay-as-you-go basis with no monthly minimums or contracts, similar to our email and SMS pricing structure."}},{"@type":"Question","name":"How does provider attribution work with Sevocity reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes each review to the correct provider by pulling encounter data directly from your Sevocity EHR system rather than asking patients to mention staff names in their reviews. The system knows which physician, nurse practitioner, physician assistant, or other provider handled each patient visit based on your EHR records. This approach prevents Google from flagging reviews that mention staff names, reduces review removals, and eliminates the problem of patients forgetting or misspelling provider names. You still get complete per-provider performance data for quality improvement and staff evaluations."}},{"@type":"Question","name":"How long does Sevocity integration setup take?","acceptedAnswer":{"@type":"Answer","text":"Setup takes under 15 minutes with no developer or IT department required. You connect your Sevocity system to Reviewflowz, select your trigger event (visit completion, discharge, or follow-up), choose your messaging channel (email, SMS, or WhatsApp), and you're immediately live. Your first automated review request goes out the same day a qualifying patient encounter occurs in Sevocity. The integration works through secure API connections that don't require any modifications to your existing EHR workflow or staff training."}},{"@type":"Question","name":"What does Sevocity review automation cost?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS requests on a pay-as-you-go basis with no monthly minimums, contracts, or setup fees. WhatsApp pricing varies by country but follows the same pay-as-you-go model. For most healthcare practices, this translates to just pennies per review collected. 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Reviewflowz automatically sends review requests to patients when their visit is completed, discharge is processed, or follow-up is finished in Sevocity. Configure your trigger event once and every patient receives a review request via email, SMS, or WhatsApp without any manual work. The system monitors your Sevocity workflow and captures the exact moment when patient care is complete, then immediately sends a personalized review request. This eliminates the common problem of staff forgetting to ask for reviews during busy clinic days. With the average review request conversion rate of 7.5% across Reviewflowz customers, most practices see their first reviews within 24 hours of setup.
Identify your best patients for referrals and testimonials
When patients leave 5-star reviews, that information appears directly on their patient record in Sevocity so your clinical team knows exactly who your promoters are. This gives you immediate visibility into which patients are most satisfied with their care experience. During their next appointment, your staff can confidently ask these happy patients for referrals, video testimonials, or participation in case studies. The integration works in real-time, so positive reviews trigger patient record updates within minutes. This approach is far more effective than guessing which patients might provide referrals based on subjective impressions during appointments.
Automatic provider attribution without patient name-dropping
Reviewflowz automatically attributes each review to the correct provider using data from your Sevocity patient encounters rather than asking patients to mention names. This eliminates the common problem where patients forget provider names, misspell them, or refuse to include them in reviews. Google's algorithms also flag reviews that mention staff names more frequently, leading to removals. Because the system pulls encounter data directly from Sevocity, it knows which physician, nurse practitioner, or medical assistant handled each patient visit. Reviews read more naturally, avoid Google's automated filters, and you still get complete per-provider performance tracking for quality improvement and staff recognition purposes.
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Track review conversion rates by provider and department
Review conversion rate matters more than total review count because it reveals actual patient satisfaction relative to volume. A practice with 300 reviews from 12,000 patient encounters has a 2.5% conversion rate, while a competitor's 120 reviews from 2,000 encounters represents 6% conversion rate. Sevocity integration lets Reviewflowz calculate precise conversion rates by dividing reviews collected by actual patient encounters from your EHR data. You can filter performance by individual provider, department, or time period to identify which physicians generate the most patient feedback and which departments need improvement. This data helps with provider evaluations, bonus calculations, and targeted patient experience improvements.
AI-powered replies to every patient review automatically
Reviewflowz generates professional replies to every patient review using AI trained on healthcare communication standards and your practice's voice. Responding to reviews improves your Google search rankings and builds trust with prospective patients researching your practice. The AI handles reviews across Google, Healthgrades, Vitals, Zocdoc, and 200+ other platforms simultaneously. You can approve each response manually or enable automatic publishing so no patient feedback goes unanswered, even during busy clinic schedules. The system understands medical privacy requirements and never includes protected health information in responses. This consistent engagement helps maintain your online reputation while your clinical team focuses on patient care in Sevocity.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for Sevocity EHR practices?
Google Reviews is the top priority for any healthcare practice because it directly affects local search rankings when patients look for providers. However, healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD carry equal importance for medical practices using Sevocity because patients specifically research providers on these medical review sites. These platforms influence patient referral decisions and appointment bookings more than general review sites. Reviewflowz monitors all major healthcare review platforms plus 200+ additional sites from one dashboard, ensuring you track patient feedback across every platform where prospective patients research EHR-powered practices like yours.
How do I calculate my practice's review conversion rate?
Your review conversion rate equals total reviews divided by total patient encounters, not just total reviews collected. A practice with 150 reviews sounds successful until you realize those came from 8,000 patient visits, creating a weak 1.9% conversion rate. Meanwhile, a competitor's 75 reviews from 1,500 encounters represents a stronger 5% conversion rate. Because Reviewflowz integrates directly with Sevocity, it automatically pulls your actual patient encounter data to calculate precise conversion rates by provider, department, or time period. This gives you the real metric that determines whether your patient experience exceeds your competition.
How does Sevocity trigger automated review requests?
Reviewflowz monitors specific events in your Sevocity workflow like visit completion, patient discharge, or follow-up appointment completion to automatically trigger review requests. When one of these events occurs, the system immediately sends a review request to that patient via your chosen channel (email at $5 per 1,000 requests, SMS at $5 per 100 requests, or WhatsApp). You configure your preferred trigger event and communication method once during setup, then every qualifying patient encounter automatically generates a review request without any manual intervention from your clinical or administrative staff.
Can I send Sevocity patient review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options for Sevocity practices. WhatsApp achieves nearly 98% open rates compared to roughly 20% for email, making it highly effective for patient engagement. WhatsApp requests trigger automatically from the same Sevocity events as other messaging channels (visit completion, discharge, follow-up completion). Pricing varies by country on a pay-as-you-go basis with no monthly minimums or contracts, similar to our email and SMS pricing structure.
How does provider attribution work with Sevocity reviews?
Reviewflowz automatically attributes each review to the correct provider by pulling encounter data directly from your Sevocity EHR system rather than asking patients to mention staff names in their reviews. The system knows which physician, nurse practitioner, physician assistant, or other provider handled each patient visit based on your EHR records. This approach prevents Google from flagging reviews that mention staff names, reduces review removals, and eliminates the problem of patients forgetting or misspelling provider names. You still get complete per-provider performance data for quality improvement and staff evaluations.
How long does Sevocity integration setup take?
Setup takes under 15 minutes with no developer or IT department required. You connect your Sevocity system to Reviewflowz, select your trigger event (visit completion, discharge, or follow-up), choose your messaging channel (email, SMS, or WhatsApp), and you're immediately live. Your first automated review request goes out the same day a qualifying patient encounter occurs in Sevocity. The integration works through secure API connections that don't require any modifications to your existing EHR workflow or staff training.
What does Sevocity review automation cost?
Reviewflowz charges $5 per 1,000 email review requests and $5 per 100 SMS requests on a pay-as-you-go basis with no monthly minimums, contracts, or setup fees. WhatsApp pricing varies by country but follows the same pay-as-you-go model. For most healthcare practices, this translates to just pennies per review collected. With the average 7.5% conversion rate across Reviewflowz customers, you typically pay less than $1 per review actually received, making it highly cost-effective compared to other patient acquisition methods.
