When a customer contacts support, their G2 reviews reveal critical context. Are they a happy promoter or an at-risk detractor? What have they praised or complained about before? ReviewFlowz brings G2 reviews into Zendesk as tickets, giving your support team the full customer story. No more hunting across platforms—everything you need is right in your helpdesk.
Not every G2 review needs an immediate response, but patterns matter. ReviewFlowz automatically tags and analyzes your G2 reviews to surface recurring themes. See which issues appear most frequently, track product feature requests over time, and identify what needs escalation to your product team.
A single unanswered low-rating review on G2 can hurt your competitive positioning. ReviewFlowz monitors your G2 profile 24/7 and immediately alerts your Zendesk team when critical reviews arrive. Set up filters to prioritize 1-3 star reviews or reviews mentioning specific issues, ensuring your team responds before reputation damage occurs.
Capterra, G2, Software Advice, Gartner Peer Advice, and every other software review platform
Trustpilot, Amazon, and other generic review platforms
The App Store, the Play Store, and microsoft's stores
Google Maps, Yelp, TripAdvisor, Airbnb, and other local review platforms
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