When a customer contacts support, their Capterra reviews reveal critical context. Are they a happy promoter or an at-risk detractor? What have they praised or complained about before? ReviewFlowz brings Capterra reviews into Zendesk as tickets, giving your support team the full customer story. No more hunting across platforms—everything you need is right in your helpdesk.
Not every Capterra review needs an immediate response, but patterns matter. ReviewFlowz automatically tags and analyzes your Capterra reviews to surface recurring themes. See which issues appear most frequently, track feature satisfaction over time, and identify what needs escalation to your product team.
A single unanswered low-rating review on Capterra can hurt your software marketplace presence. ReviewFlowz monitors your Capterra profile 24/7 and immediately alerts your Zendesk team when critical reviews arrive. Set up filters to prioritize 1-3 star reviews or reviews mentioning specific issues, ensuring your team responds before reputation damage occurs.
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