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Automatic review requests from TIMS patient visits
Every completed hearing test, hearing aid fitting, or follow-up visit in TIMS triggers an automatic review request to your patient via email, SMS, or WhatsApp. Configure once by selecting your trigger events and preferred communication method, then every patient receives a Google, Healthgrades, or Yelp review request without staff involvement. No manual reminders, no forgotten follow-ups, no missed opportunities. Your review collection runs in the background while you focus on patient care. Reviewflowz customers achieve a 7.5% average conversion rate from automated requests.
Find your biggest patient advocates in TIMS records
When patients leave 5-star reviews after their hearing aid fitting or tinnitus treatment, that feedback gets attached directly to their TIMS patient record. Your audiologists can see which patients are vocal supporters during their next appointment and ask for referrals to family members with hearing loss or video testimonials about their hearing improvement. Instead of guessing who might recommend you, you have concrete data about which patients already advocate for your practice publicly. This turns positive reviews into actionable patient relationship insights.
Track audiologist review performance without name mentions
Most audiology practices ask patients to mention their audiologist by name in reviews, but Google flags these more often and patients forget or misspell names. Reviewflowz connects to TIMS to see which audiologist handled each hearing test, fitting, or consultation. When reviews arrive, they're automatically attributed to the correct team member without requiring patient name-drops. Your reviews sound natural, avoid Google's automated removal, and you still get detailed per-audiologist performance data for coaching, bonuses, or identifying your top performers.
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Calculate review conversion rate from TIMS patient volume
Raw review counts are meaningless without context. A practice with 50 reviews from 2,000 patients has a 2.5% conversion rate, while a competitor with 25 reviews from 200 patients achieves 12.5% and wins more new patients. Since Reviewflowz integrates with TIMS, it knows your exact patient visit volume from hearing tests, fittings, and follow-ups. You see precise metrics like 342 patient visits this month, 47 reviews, 13.7% conversion rate. This gives you the real performance data needed to optimize your review collection strategy.
AI generates replies to audiology practice reviews
Replying to every review builds trust with future patients and improves your Google ranking, but audiologists don't have time to craft responses about hearing aids, tinnitus treatment, or hearing test results. Reviewflowz uses AI to generate on-brand replies across Google, Healthgrades, Yelp, and 200+ other platforms. The AI understands audiology terminology and creates appropriate responses for reviews about hearing loss consultations, hearing aid adjustments, or tinnitus therapy. You can approve replies manually or let them publish automatically to maintain consistent patient engagement.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for TIMS audiology practices?
Google Reviews is your top priority since patients search there first for hearing aid specialists and audiology clinics. Healthgrades and Yelp are crucial secondary platforms where patients research audiologists before booking hearing tests or tinnitus consultations. According to the BrightLocal Local Consumer Review Survey, 2024, 87% of consumers use Google to evaluate local businesses. Reviewflowz monitors Google, Healthgrades, Yelp, and 200+ other review sites from one dashboard, ensuring you never miss feedback that could impact new patient acquisition.
How do I measure my TIMS practice's review performance?
Track your review conversion rate by dividing total reviews by patient visits or procedures, not just raw review counts. Since Reviewflowz integrates with TIMS, we automatically calculate this using your actual patient volume from hearing tests, fittings, and follow-ups. A practice with 50 reviews from 500 patients achieves a 10% conversion rate and significantly outperforms one with 200 reviews from 10,000 patients at 2%. This metric helps you benchmark against industry standards and identify improvement opportunities in your review collection process.
How do automated review requests work with TIMS?
When you complete patient activities like hearing tests, hearing aid fittings, or follow-up visits in TIMS, Reviewflowz detects these trigger events and immediately sends review requests via email, SMS, or WhatsApp. Setup requires selecting your trigger events and communication preferences once, then every patient automatically receives requests without staff intervention. The system monitors your TIMS workflow in real-time and sends requests at optimal moments when patients have positive experiences with your audiology services.
Can I send TIMS review requests through WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email. WhatsApp requests trigger automatically from TIMS activities like hearing aid fittings, tinnitus consultations, or hearing test completions, just like email and SMS options. Many audiology patients prefer WhatsApp for its convenience and immediate notification system. Pricing varies by country, but the higher engagement rates often result in better review conversion rates compared to traditional email requests.
How does TIMS integration track individual audiologist review performance?
Reviewflowz connects to TIMS to identify which audiologist handled each patient's hearing test, hearing aid fitting, or tinnitus consultation. When patients leave reviews, they're automatically attributed to the correct team member without requiring name mentions in the review text. This prevents Google's automated removal of reviews that mention specific staff names while providing detailed per-audiologist metrics for coaching, performance evaluation, and bonus calculations. You get clean attribution data without compromising review authenticity.
How quickly can I connect Reviewflowz to my TIMS system?
Setup takes under 15 minutes with no developer or IT team required. Simply connect your TIMS software to Reviewflowz, select your trigger events like hearing aid fittings or follow-up visits, choose email, SMS, or WhatsApp for communication, and you're live. Your first automated review request goes out the same day. The integration is designed for busy audiology practices that need immediate results without complex technical implementation or lengthy onboarding processes.
What do TIMS review automation requests cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most audiology practices, this works out to pennies per review collected, making it extremely cost-effective compared to traditional marketing methods. WhatsApp pricing varies by country. With the average 7.5% conversion rate across Reviewflowz customers, you're paying roughly $0.67 per review via email or $3.75 per review via SMS.
