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Reviewflowz sends review requests automatically when you complete visits, finish treatments, or process discharges in RxWorks. Configure once by selecting your trigger event (visit completion, treatment end, discharge processing) and communication method (email, SMS, or WhatsApp). From that point forward, every patient interaction generates an automatic review request without manual intervention. The system connects directly to your RxWorks workflow, so there's no additional data entry or staff training required. Your front desk continues their normal routine while review requests go out consistently to every patient who completes care at your practice.
See your 5-star patients in RxWorks records
When patients leave 5-star reviews on Google, Healthgrades, or other platforms, that positive feedback appears directly in their RxWorks patient record. Your staff immediately knows which patients are your biggest advocates during check-ins and appointments. These identified promoters become prime candidates for referral requests, video testimonials, or case study participation that attracts new patients to your practice. Instead of guessing who might recommend you, the data flows automatically from review platforms into your patient management system. This visibility helps your team leverage positive relationships while they're still fresh and meaningful.
Track provider reviews without patient name-drops
Each review gets attributed to the correct doctor, nurse, or provider automatically using RxWorks appointment data rather than asking patients to mention names. This approach prevents Google from flagging reviews that explicitly mention staff members while still giving you detailed per-provider performance tracking. When Dr. Smith treats a patient and that patient later reviews your practice, the system knows to credit Dr. Smith based on the RxWorks encounter record. You get clean attribution data for coaching, bonuses, and performance reviews without the compliance risks that come with name-dropping requests. Natural-sounding reviews perform better and get removed less frequently.
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Calculate review conversion rates from RxWorks data
Your true review performance isn't total review count but reviews divided by patient encounters. Reviewflowz pulls your actual visit volume from RxWorks to calculate precise conversion rates. A practice with 200 reviews from 10,000 patient visits has a 2% conversion rate, while a competitor with 80 reviews from 1,000 visits achieves 8%. The second practice is winning despite fewer total reviews. Because the system knows your exact patient volume from RxWorks, you see meaningful metrics like 150 encounters this month, 18 reviews collected, 12% conversion rate. This data helps you benchmark against the 7.5% average conversion rate across Reviewflowz customers.
AI writes responses to every healthcare review
Professional AI-generated responses go out to every review across Google, Healthgrades, Zocdoc, and 200+ other platforms automatically. The AI understands healthcare communication standards and generates appropriate responses for both positive feedback and patient concerns. You can review each response before it publishes or let them go live automatically to ensure no patient review sits unanswered. Consistent review responses improve your local search rankings and demonstrate professional patient care to prospective patients researching your practice. The AI maintains your practice's tone while handling the time-consuming task of crafting individual responses to every piece of feedback.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for RxWorks practices?
Google Reviews drives the most patient discovery through local search, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, and WebMD carry significant weight with patients researching medical providers. These specialized medical review sites influence practice credibility within the healthcare ecosystem and often appear prominently in medical search results. Reviewflowz monitors Google plus all major healthcare review platforms from one dashboard, ensuring you track feedback across every channel where potential patients evaluate your practice. The system covers 200+ platforms total, including regional healthcare directories and specialty-specific review sites.
How do I track review performance for my RxWorks practice?
Real review performance is measured by conversion rate, not total review count. Reviewflowz calculates this automatically by dividing your collected reviews by total patient encounters from RxWorks data. A practice with 40 reviews from 4,000 patient visits (1% conversion) is actually underperforming compared to a competitor with 25 reviews from 500 visits (5% conversion). The integration with RxWorks provides exact patient volume data, so you see meaningful metrics instead of vanity numbers. You can track performance by individual provider, time period, or specific service lines to identify what's working best.
How do review requests trigger from RxWorks workflows?
Review requests send automatically when specific events occur in RxWorks, such as marking visits complete, finishing treatments, processing discharges, or completing follow-up appointments. You configure the trigger event once during setup by selecting which RxWorks action should prompt a review request. When that action occurs, Reviewflowz immediately sends the request via your chosen method (email, SMS, or WhatsApp). The patient receives the request within minutes of their care completion, while the experience is still fresh. No manual sending or staff intervention required after the initial configuration.
Can RxWorks practices use WhatsApp for review requests?
Yes, WhatsApp integration works identically to email and SMS, with automatic triggers from RxWorks visit completions, treatment endings, and discharge processing. WhatsApp achieves nearly 98% open rates compared to much lower email performance, making it particularly effective for review collection. The pay-as-you-go pricing varies by country but follows the same model as other channels. WhatsApp is especially valuable for practices serving communities where it's the primary communication method, ensuring your review requests actually reach patients instead of getting lost in email spam folders.
How does provider attribution work with RxWorks integration?
Each review automatically attributes to the correct healthcare provider using RxWorks encounter data, without requiring patients to mention doctor or staff names in their reviews. When a patient completes care with Dr. Johnson and later leaves a review, the system connects that review to Dr. Johnson based on the appointment record in RxWorks. This gives you detailed per-provider performance data while avoiding the compliance issues and Google flagging risks associated with asking patients to name-drop staff members. You get clean attribution for coaching and performance tracking without compromising review authenticity.
How quickly can I connect Reviewflowz to RxWorks?
Setup takes under 15 minutes with no developer or IT support required. Connect your RxWorks account, select your trigger events (visit completion, discharge, etc.), choose your communication channel (email, SMS, or WhatsApp), and you're live immediately. Your first automatic review request goes out the same day a patient completes care. The integration uses standard API connections, so there's no complex technical implementation or staff training needed. Your existing RxWorks workflows continue unchanged while review requests begin sending automatically.
What do review requests cost for RxWorks practices?
Email requests cost $5 per 1,000 sends, SMS requests cost $5 per 100 sends, and WhatsApp pricing varies by country, all on pay-as-you-go billing with no monthly minimums or contracts. For most healthcare practices, this translates to just pennies per review collected. A practice sending 500 email requests monthly pays $2.50, while 100 SMS requests cost $5.00. You only pay for what you use, making it cost-effective for practices of any size. The system scales with your patient volume without fixed monthly fees.
