[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms should Hotelogix hotels prioritize?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews and TripAdvisor generate the most hotel bookings, with Google directly affecting local search visibility when travelers search for accommodations in your area. Booking.com and Expedia reviews become essential if you use Hotelogix's channel manager for OTA distribution since guests often compare properties on the same booking platform. Many hotels focus only on Google while their OTA listings suffer from low review counts, losing reservations to competitors with better-reviewed listings. Each platform weights review recency differently, so properties using multi-channel distribution need consistent review generation across all booking sources to maintain competitive positioning."}},{"@type":"Question","name":"How do I measure hotel review performance with Hotelogix?","acceptedAnswer":{"@type":"Answer","text":"Divide monthly reviews by completed stays from your Hotelogix occupancy reports to calculate conversion rate. Well-performing hotels typically achieve 15-25% conversion with automated requests, compared to the 7.5% average across all Reviewflowz customers. Pull departure data from front office reports and count reviews received within 30 days of checkout to measure true attribution. Monitor performance by booking source since direct website bookings usually generate higher rates than OTA reservations. Compare across room types and rate codes, as suite guests and special packages often produce more detailed reviews than standard business bookings."}},{"@type":"Question","name":"When do review requests send after guests check out?","acceptedAnswer":{"@type":"Answer","text":"Review requests automatically trigger when front desk staff changes reservation status to 'Checked Out' in Hotelogix's front office module, with messages sending 2-4 hours after checkout to allow time for late departures or billing adjustments. The system pulls guest email, phone, and stay details from the folio to personalize each request without manual data entry. Manual checkout time changes in Hotelogix automatically adjust request timing, preventing premature messages during extended stays. Group checkouts processed through group management generate individual requests for each guest rather than sending only to the organizer, maximizing review collection opportunities."}},{"@type":"Question","name":"Does WhatsApp work for hotel review requests from Hotelogix?","acceptedAnswer":{"@type":"Answer","text":"WhatsApp integration uses the same checkout triggers as email and SMS, pulling mobile numbers from guest registration profiles in Hotelogix for automatic messaging. This proves particularly effective for international guests and resort properties where WhatsApp is the primary communication method, with open rates reaching 98% compared to 20% for email. Messages can be sent in multiple languages based on country codes stored in guest profiles, supporting over 180 countries. Extended-stay and resort guests typically provide more detailed, thoughtful reviews via WhatsApp compared to standard email requests, making it valuable for higher-end properties seeking comprehensive feedback."}},{"@type":"Question","name":"Can I track which hotel staff generate the most reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviews automatically attribute to team members using the 'Checked In By' field that front desk agents complete during guest arrivals in Hotelogix, with that data carrying through to review attribution tracking. Individual dashboards show each employee's review volume, average ratings, and conversion rates for performance recognition and training identification. This works for front desk staff, concierges, and managers recorded during guest interactions without requiring guests to mention names in reviews. Hotels use this objective data for performance evaluations and bonus calculations, since exceptional service directly correlates with both review generation and higher ratings from departing guests."}},{"@type":"Question","name":"How long does Reviewflowz setup take with Hotelogix?","acceptedAnswer":{"@type":"Answer","text":"Setup requires 10-15 minutes using your Hotelogix administrator login to establish API connectivity and configure which reservation types trigger requests. Most hotels exclude house use stays, employee rates, and comp rooms from automated requests to focus on paying guests. Set messaging timing preferences and channels, then test with recent checkout data from your guest history to verify proper integration. Most hotels send their first automated request within hours of the next departure. The integration reads existing Hotelogix data fields, allowing segmentation by room type or market segment without changing current front desk procedures."}},{"@type":"Question","name":"What do hotel review requests cost through Hotelogix?","acceptedAnswer":{"@type":"Answer","text":"Email requests cost $5 per 1,000 sends while SMS costs $5 per 100 messages, with no monthly minimums or contracts required. For a typical 60-room hotel at 70% occupancy, email costs run $15-25 monthly while SMS costs $100-175 monthly based on actual departures. Most properties start with email for volume, then add SMS for VIP guests or suite upgrades flagged in guest profiles. WhatsApp costs vary by destination country, typically $0.05-0.15 per message. You only pay for messages sent to guests marked as departed in Hotelogix, with billing tied to actual occupancy levels rather than fixed fees."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Hotels","item":"https://www.reviewflowz.com/industry/hotels"},{"@type":"ListItem","position":3,"name":"Hotelogix","item":"https://www.reviewflowz.com/for/hotelogix"}]}]