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Reviewflowz monitors Google plus all major healthcare review platforms and 200+ additional sites from one dashboard, ensuring comprehensive reputation management across every channel where Sunquest-connected practices need strong ratings to attract and retain patients."}},{"@type":"Question","name":"How do you measure review performance for EHR practices?","acceptedAnswer":{"@type":"Answer","text":"Review conversion rate is the only metric that matters, calculated by dividing total reviews by actual patient encounters recorded in Sunquest. Raw review counts are meaningless without context. A practice with 80 reviews from 2,000 patient visits (4% conversion) significantly outperforms one with 200 reviews from 15,000 visits (1.3% conversion). Reviewflowz pulls encounter data directly from your Sunquest system to calculate accurate conversion rates by provider, department, procedure type, and time period. This EHR integration gives you the real performance data needed to optimize review collection and identify which aspects of patient care drive the highest satisfaction ratings."}},{"@type":"Question","name":"How are review requests triggered from Sunquest workflows?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors specific trigger events in your Sunquest EHR system, automatically sending review requests when visits are marked complete, patients are discharged, or follow-ups are finished. You configure these triggers once by selecting which encounter types should generate review requests and your preferred communication method (email, SMS, or WhatsApp). The system then monitors your Sunquest database continuously, detecting qualifying events and sending personalized review requests without any manual intervention. This ensures every patient encounter becomes a review opportunity while maintaining your existing clinical workflows. Setup takes under 15 minutes and requires no developer assistance or IT modifications to your EHR system."}},{"@type":"Question","name":"Can Sunquest practices send review requests via WhatsApp?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email. WhatsApp requests are automatically triggered from Sunquest encounter data just like email and SMS when visits complete, patients discharge, or follow-ups finish. This is particularly effective for practices serving diverse patient populations who prefer mobile messaging over traditional communication methods. The system handles international WhatsApp delivery with country-specific pricing and maintains the same automated workflow as other channels. Many Sunquest practices see significantly higher review response rates using WhatsApp, especially for younger patients and those who primarily communicate via mobile messaging rather than email."}},{"@type":"Question","name":"Can you track which providers generate the most patient reviews?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz automatically attributes reviews to specific physicians, nurses, and providers using encounter data from your Sunquest EHR system. When patients leave reviews, the system matches them to the correct provider who handled that visit, procedure, or appointment without requiring patients to mention names. This eliminates Google's tendency to flag healthcare reviews that specifically identify staff members while still giving you detailed performance tracking. Generate reports showing review volume, average ratings, and patient feedback by individual provider, department, or service line. The EHR integration ensures accurate attribution even for complex cases involving multiple providers or team-based care models."}},{"@type":"Question","name":"How long does Reviewflowz integration with Sunquest take?","acceptedAnswer":{"@type":"Answer","text":"Integration with Sunquest typically completes in under 15 minutes with no developer or extensive IT support required. You connect your Sunquest system to Reviewflowz, select your trigger events (visit completion, discharge, follow-up), choose communication channels (email, SMS, WhatsApp), and configure your review request templates. The system begins monitoring your EHR database immediately, sending the first automated review requests within hours of setup completion. Most Sunquest practices are collecting their first reviews the same day they complete configuration. The integration works with existing EHR workflows without disrupting patient care or requiring staff training on new systems."}},{"@type":"Question","name":"What do review requests cost for Sunquest EHR practices?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts required. For most healthcare practices using Sunquest, this typically costs just pennies per review collected, making it extremely cost-effective compared to manual collection methods or losing patients to competitors with better online reputations. WhatsApp pricing varies by country but follows the same flexible credit model. A practice sending 500 review requests monthly via email pays just $2.50, while SMS requests for the same volume cost $25. 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Turn every Sunquest patient encounter into review opportunities. Auto-request reviews when visits complete, track provider performance, and reply with AI.
Auto-request reviews from Sunquest patient encounters
Reviewflowz automatically sends review requests when patient visits are marked complete, discharged, or follow-ups finished in your Sunquest EHR system. Configure your trigger events once and every qualifying patient receives a personalized request via email, SMS, or WhatsApp without staff intervention. No more missed opportunities because someone forgot to ask. The system captures every encounter from routine checkups to complex procedures, ensuring consistent review collection across your entire practice. With Reviewflowz customers averaging 7.5% conversion rates, this automated approach typically generates 3-5x more reviews than manual requests while reducing staff workload.
Flag 5-star patients in Sunquest for referral opportunities
When patients leave 5-star reviews, Reviewflowz automatically updates their Sunquest patient record with promoter status. Your clinical staff sees exactly which patients are your biggest advocates during appointments, making it natural to request referrals, testimonials, or case study participation. This data flows directly into the EHR interface your team already uses daily. Instead of wondering which patients might recommend your practice, you have concrete evidence of satisfaction tied to specific encounters. These identified promoters become your most valuable marketing assets, often generating multiple new patient referrals when approached strategically during follow-up visits or routine care.
Track provider review performance without name mentions
Reviewflowz automatically attributes patient reviews to specific physicians, nurses, and providers using Sunquest encounter data rather than asking patients to mention names. This eliminates the common problem of Google flagging healthcare reviews that specifically name staff members. Your reviews read naturally while you still get detailed performance breakdowns by provider. The system pulls assignment data directly from patient encounters, procedures, and appointments logged in Sunquest, ensuring accurate attribution even for complex cases involving multiple providers. Generate monthly performance reports showing which physicians generate the most reviews, highest ratings, and best patient feedback without compromising review authenticity or risking platform penalties.
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Calculate review conversion rates from Sunquest encounters
Most practices celebrate raw review counts, but 150 reviews from 8,000 patients means a concerning 1.9% conversion rate. Reviewflowz connects to your Sunquest database to track actual patient encounters, calculating your true review conversion rate by dividing reviews collected by total visits, procedures, and appointments. This gives you the metric that actually matters for reputation management. A practice with 60 reviews from 800 encounters (7.5% rate) significantly outperforms one with 200 reviews from 15,000 encounters (1.3% rate). Track conversion rates by provider, department, procedure type, and time period to identify what drives patient satisfaction and optimize your review collection strategy based on real performance data.
AI auto-replies to patient reviews across platforms
Reviewflowz AI responds to every patient review across Google, Healthgrades, Vitals, Zocdoc, and 200+ other platforms using your practice's brand voice. Consistent review responses boost search rankings and show prospective patients you care about feedback, but manual replies consume hours physicians need for patient care and Sunquest documentation. The AI learns your communication style and generates appropriate responses for positive feedback, addresses concerns professionally, and maintains HIPAA compliance automatically. You can approve responses manually or let them publish automatically based on your comfort level. This ensures every review gets acknowledged promptly while your clinical team stays focused on patient encounters rather than reputation management tasks.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review platforms matter most for Sunquest EHR practices?
Google Reviews is the top priority since it directly impacts local search rankings when patients find your practice online. However, healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD carry significant weight with patients researching providers and evaluating care quality. These medical review sites often appear in search results when patients look for specialists, compare treatment options, or verify provider credentials before scheduling. Reviewflowz monitors Google plus all major healthcare review platforms and 200+ additional sites from one dashboard, ensuring comprehensive reputation management across every channel where Sunquest-connected practices need strong ratings to attract and retain patients.
How do you measure review performance for EHR practices?
Review conversion rate is the only metric that matters, calculated by dividing total reviews by actual patient encounters recorded in Sunquest. Raw review counts are meaningless without context. A practice with 80 reviews from 2,000 patient visits (4% conversion) significantly outperforms one with 200 reviews from 15,000 visits (1.3% conversion). Reviewflowz pulls encounter data directly from your Sunquest system to calculate accurate conversion rates by provider, department, procedure type, and time period. This EHR integration gives you the real performance data needed to optimize review collection and identify which aspects of patient care drive the highest satisfaction ratings.
How are review requests triggered from Sunquest workflows?
Reviewflowz monitors specific trigger events in your Sunquest EHR system, automatically sending review requests when visits are marked complete, patients are discharged, or follow-ups are finished. You configure these triggers once by selecting which encounter types should generate review requests and your preferred communication method (email, SMS, or WhatsApp). The system then monitors your Sunquest database continuously, detecting qualifying events and sending personalized review requests without any manual intervention. This ensures every patient encounter becomes a review opportunity while maintaining your existing clinical workflows. Setup takes under 15 minutes and requires no developer assistance or IT modifications to your EHR system.
Can Sunquest practices send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email. WhatsApp requests are automatically triggered from Sunquest encounter data just like email and SMS when visits complete, patients discharge, or follow-ups finish. This is particularly effective for practices serving diverse patient populations who prefer mobile messaging over traditional communication methods. The system handles international WhatsApp delivery with country-specific pricing and maintains the same automated workflow as other channels. Many Sunquest practices see significantly higher review response rates using WhatsApp, especially for younger patients and those who primarily communicate via mobile messaging rather than email.
Can you track which providers generate the most patient reviews?
Yes, Reviewflowz automatically attributes reviews to specific physicians, nurses, and providers using encounter data from your Sunquest EHR system. When patients leave reviews, the system matches them to the correct provider who handled that visit, procedure, or appointment without requiring patients to mention names. This eliminates Google's tendency to flag healthcare reviews that specifically identify staff members while still giving you detailed performance tracking. Generate reports showing review volume, average ratings, and patient feedback by individual provider, department, or service line. The EHR integration ensures accurate attribution even for complex cases involving multiple providers or team-based care models.
How long does Reviewflowz integration with Sunquest take?
Integration with Sunquest typically completes in under 15 minutes with no developer or extensive IT support required. You connect your Sunquest system to Reviewflowz, select your trigger events (visit completion, discharge, follow-up), choose communication channels (email, SMS, WhatsApp), and configure your review request templates. The system begins monitoring your EHR database immediately, sending the first automated review requests within hours of setup completion. Most Sunquest practices are collecting their first reviews the same day they complete configuration. The integration works with existing EHR workflows without disrupting patient care or requiring staff training on new systems.
What do review requests cost for Sunquest EHR practices?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts required. For most healthcare practices using Sunquest, this typically costs just pennies per review collected, making it extremely cost-effective compared to manual collection methods or losing patients to competitors with better online reputations. WhatsApp pricing varies by country but follows the same flexible credit model. A practice sending 500 review requests monthly via email pays just $2.50, while SMS requests for the same volume cost $25. You only pay for messages actually sent based on Sunquest encounter triggers.
