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Connect your Sherpa account to automatically request reviews after every lease signing, closing, and showing. Track which property managers generate the most reviews.
Reviewflowz triggers review requests automatically when leases are signed, closings complete, or showings finish in Sherpa. Your tenants and buyers receive requests via email ($5 per 1,000), SMS ($5 per 100), or WhatsApp without any manual work from your team. The system monitors your Sherpa workflow and sends requests at the optimal moment when clients are most satisfied. Property managers average 7.5% review conversion across our platform, but some achieve much higher rates by timing requests perfectly after positive interactions like successful move-ins or smooth closings.
Identify your best tenants and buyers for referrals
When tenants leave 5-star Google reviews or buyers praise your service on Zillow, that feedback automatically syncs back to their contact record in Sherpa. This creates a database of your happiest clients that your property managers can leverage for referral opportunities, video testimonials, or case studies. Instead of manually tracking who gave positive feedback across multiple review platforms, you get a clear list of promoters ready for your next marketing campaign. These satisfied clients are 3x more likely to refer new tenants or buyers to your property management company.
Track reviews by property manager without name drops
Reviewflowz attributes reviews to specific property managers using your Sherpa data, not by asking clients to mention names in reviews. This prevents the awkward requests that make reviews sound unnatural and get flagged by Google's spam detection. When a tenant or buyer leaves a review, the system automatically knows which agent handled their lease or closing based on Sherpa records. You get detailed performance reports showing review counts and conversion rates per team member while maintaining authentic-sounding reviews that don't trigger platform penalties.
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Calculate review conversion rate per lease and closing
Most property managers only track total review count, but 50 reviews from 500 transactions (10% rate) performs worse than 30 reviews from 100 transactions (30% rate). Reviewflowz connects to Sherpa transaction data to calculate your true review conversion rate automatically. You see exactly how many reviews you collected versus total leases signed, closings completed, and showings conducted. This metric reveals which property managers excel at client satisfaction and which locations or services need improvement. Top-performing property management companies maintain 15-20% review conversion rates across their portfolio.
AI responses to reviews across all platforms
Property managers need to respond to reviews on Google, Zillow, Apartments.com, Yelp, and other platforms where tenants and buyers search for rentals. Reviewflowz generates professional responses using AI trained on property management language and workflows. The system handles everything from thanking satisfied tenants for positive feedback to addressing maintenance concerns professionally. You can approve each response manually or set automatic publishing for efficiency. Consistent review responses improve your local search rankings and show prospective tenants that you actively manage properties and address resident concerns promptly.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms matter most for Sherpa property managers?
Google Reviews drives the most impact for property managers since it affects local search rankings where tenants find available units. However, property-specific platforms like Zillow, Apartments.com, and Yelp are equally important because prospective tenants actively browse these sites during apartment hunting. Many property managers also need strong Facebook reviews for social proof and Trustpilot for corporate reputation. Reviewflowz monitors all these critical platforms plus 200+ others from one dashboard, ensuring you never miss feedback that could affect your leasing pipeline or property management reputation in your local market.
How do I measure review performance for my property management team?
Track review conversion rate, not just total review count. Calculate reviews collected divided by transactions completed (leases signed, closings, showings). A property manager with 80 reviews from 2,000 clients (4% conversion) underperforms compared to 200 reviews from 1,000 clients (20% conversion). Since Reviewflowz integrates with Sherpa transaction data, it automatically calculates conversion rates per property manager, location, and time period. This reveals which team members excel at tenant satisfaction and which properties or services need attention to improve resident experience.
How does Reviewflowz send review requests from Sherpa?
Reviewflowz monitors specific events in your Sherpa account like lease signings, closing completions, move-ins, or showing completions. When these trigger events occur, the system automatically sends review requests to the relevant tenant, buyer, or seller through your chosen channel: email, SMS, or WhatsApp. You configure these automation rules once during setup by selecting your preferred triggers and communication methods. After that, every future transaction automatically generates a review request without manual intervention from your property management team.
Can property managers send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with 98% open rates compared to 20% for email. WhatsApp requests trigger automatically from Sherpa events like lease signings, closings, move-ins, and completed showings, identical to email and SMS options. This higher engagement rate often translates to better review conversion, especially for property managers serving international tenants or younger demographics who prefer WhatsApp communication. Pricing varies by country but operates on the same pay-as-you-go credit system as other communication channels.
Can I track which property managers get the most reviews?
Yes, Reviewflowz automatically attributes reviews to specific property managers using Sherpa transaction data without requiring tenants to mention names. When reviews arrive from Google, Zillow, or other platforms, the system matches them to the correct agent who handled the lease or closing. This creates detailed performance leaderboards showing review counts, conversion rates, and average ratings per team member. The approach avoids Google's tendency to flag reviews containing staff names while still providing complete attribution for management reporting and performance evaluation.
How long does Reviewflowz take to set up with Sherpa?
Setup takes under 15 minutes with no developer or IT department required. Connect your Sherpa account through our secure integration, select your trigger events (lease signings, closings, etc.), choose your communication channel (email, SMS, or WhatsApp), and customize your review request templates. Your first automated review request goes out the same day as soon as the next qualifying transaction occurs in Sherpa. The integration requires standard API permissions that most property managers can grant without involving technical staff or external consultants.
What do review request emails and SMS cost for property managers?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS with no monthly minimums or contracts. For most property management companies, this works out to pennies per review collected. A property manager handling 200 leases monthly would spend $1 for email requests or $10 for SMS requests to all tenants. WhatsApp pricing varies by country but follows the same flexible pay-as-you-go model. You only pay for actual messages sent, making it cost-effective for seasonal property managers or those with fluctuating transaction volumes.
