[{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Which review platforms should Centricity practices monitor?","acceptedAnswer":{"@type":"Answer","text":"Google Reviews drives the most patient discovery through local search, but healthcare practices also need strong presence on Healthgrades, Vitals, and Zocdoc because patients actively research providers on these specialized platforms. According to the BrightLocal Local Consumer Review Survey, 2024, 87% of consumers used Google to evaluate local businesses, making it your top priority. However, medical review sites carry significant domain authority and influence patient decisions differently than general review platforms. Reviewflowz monitors Google plus 200+ other platforms including all major healthcare review sites from one dashboard, ensuring comprehensive coverage without multiple logins or missed reviews."}},{"@type":"Question","name":"How do I calculate my practice's review conversion rate?","acceptedAnswer":{"@type":"Answer","text":"Review conversion rate equals total reviews divided by total patient encounters, not just total reviews collected. Most practices track raw review counts, but 150 reviews from 12,000 patients (1.25% rate) indicates poor performance compared to 60 reviews from 1,200 patients (5% rate). Reviewflowz automatically calculates this metric by connecting to Centricity and pulling actual encounter data rather than estimating patient volume. You get reports showing exact conversion rates by provider, location, and time period based on real EMR data, making performance comparisons accurate and actionable."}},{"@type":"Question","name":"How does automated review requesting work with Centricity?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz monitors specific status changes in your Centricity system like visit completions, patient discharges, or follow-up appointments marked finished. When these trigger events occur, the system automatically pulls patient contact information from the EMR record and sends review requests via your chosen method (email, SMS, or WhatsApp). The entire process happens without staff intervention once configured. Setup takes under 15 minutes and requires no developer support. You select which Centricity events should trigger requests and your preferred communication channel, then the system handles everything automatically moving forward."}},{"@type":"Question","name":"Can I send review requests through WhatsApp from Centricity?","acceptedAnswer":{"@type":"Answer","text":"Yes, Reviewflowz supports WhatsApp review requests that trigger automatically from Centricity status changes like completed visits or finished follow-ups. WhatsApp delivers nearly 98% open rates compared to roughly 20% for email, making it highly effective for practices serving populations that prefer WhatsApp communication. The system works identically to email and SMS options, pulling patient phone numbers from Centricity records and sending requests when your configured trigger events occur. WhatsApp pricing varies by country but follows the same pay-as-you-go model as other communication channels."}},{"@type":"Question","name":"How can I track which doctors get the most patient reviews?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz automatically attributes reviews to specific providers by analyzing Centricity encounter data rather than asking patients to mention doctor names. When patients leave reviews, the system matches the timing and patient information to EMR records, identifying which physician, nurse practitioner, or specialist handled that visit. This approach eliminates the need for patients to remember and spell provider names correctly while avoiding Google's tendency to flag reviews that mention specific staff members. You get detailed analytics showing review volume and ratings by provider without risking review removals from obvious name-dropping attempts."}},{"@type":"Question","name":"How long does Reviewflowz setup take with Centricity EMR?","acceptedAnswer":{"@type":"Answer","text":"Initial setup takes under 15 minutes with no IT support or developer assistance required. The process involves connecting to your Centricity system, selecting which events should trigger review requests (like completed visits or discharges), choosing your communication method (email, SMS, or WhatsApp), and configuring your review request messaging. Once connected, the system immediately begins monitoring your EMR for trigger events and can send the first automated review request the same day. No complex integrations, lengthy implementations, or staff training needed."}},{"@type":"Question","name":"What does automated review requesting cost for Centricity practices?","acceptedAnswer":{"@type":"Answer","text":"Reviewflowz charges $5 per 1,000 email requests and $5 per 100 SMS messages with no monthly minimums, contracts, or setup fees. For most medical practices, this works out to pennies per review collected. A practice seeing 500 patients monthly and sending email requests to all would pay $2.50 per month (500 emails at $5 per 1,000). With the average 7.5% conversion rate, that generates roughly 38 reviews monthly for under three dollars in communication costs. WhatsApp pricing varies by country but uses the same simple pay-as-you-go credit system."}}]},{"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://www.reviewflowz.com/"},{"@type":"ListItem","position":2,"name":"Centricity","item":"https://www.reviewflowz.com/for/centricity"}]}]
Turn every Centricity visit completion into an automatic review request. Track conversion rates by provider and location across Google, Healthgrades, and Vitals.
When Centricity marks a visit as completed, discharged, or follow-up finished, Reviewflowz automatically sends review requests via email, SMS, or WhatsApp. The system pulls patient contact information directly from your EMR and triggers requests based on appointment status changes. No manual work from front desk staff. Configure your triggers once during the 15-minute setup and every patient encounter becomes a review opportunity. The average conversion rate across Reviewflowz customers is 7.5%, meaning you'll collect roughly 75 reviews for every 1,000 automated requests sent.
Identify your best patients in Centricity records
Five-star reviewers are your most valuable marketing assets, but most practices never know which patients wrote positive reviews. Reviewflowz automatically flags patients who leave 4-5 star reviews and syncs this data back to their Centricity record. During chart review or appointments, your clinical team sees which patients are promoters of your practice. These identified advocates become perfect candidates for video testimonials, referral requests, or detailed case studies. Your strongest marketing content comes from satisfied patients, but only when you can identify them systematically rather than hoping to remember who seemed happy.
Track reviews by provider without patient name-drops
Asking patients to mention specific doctors or nurses in reviews often backfires because Google flags name-heavy reviews as potentially fake. Reviewflowz uses a different approach by connecting directly to Centricity encounter data. When reviews arrive, the system automatically attributes them to the correct provider based on who handled that patient visit in your EMR. No patient instructions needed about mentioning names. Reviews read naturally, avoid Google's spam filters, and you still get detailed performance analytics. Generate provider leaderboards and conversion rate reports without risking review removals from awkward name-dropping requests.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
Track review conversion rates from Centricity visits
Raw review counts tell you nothing about performance without knowing patient volume. A practice celebrating 300 reviews looks successful until you realize they came from 20,000 encounters, a weak 1.5% conversion rate. Because Reviewflowz integrates with Centricity, it automatically calculates your true review conversion rate by dividing reviews collected by actual patient visits. See metrics like 150 encounters this month, 23 reviews collected, 15.3% conversion rate. Compare performance across providers, locations, and time periods using real encounter data from your EMR instead of guessing at patient volume.
AI replies to every review automatically
Responding to reviews improves Google rankings and builds trust with future patients, but physicians managing Centricity workflows rarely have time for review responses. Reviewflowz generates contextually appropriate replies using AI trained on healthcare communication patterns. The system responds to reviews across Google, Healthgrades, Zocdoc, Vitals, and 200+ other platforms in your practice's voice and tone. Choose manual approval for each response or let the system publish automatically. Either way, every review gets acknowledged professionally while you focus on patient care and EMR documentation rather than social media management.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
Which review platforms should Centricity practices monitor?
Google Reviews drives the most patient discovery through local search, but healthcare practices also need strong presence on Healthgrades, Vitals, and Zocdoc because patients actively research providers on these specialized platforms. According to the BrightLocal Local Consumer Review Survey, 2024, 87% of consumers used Google to evaluate local businesses, making it your top priority. However, medical review sites carry significant domain authority and influence patient decisions differently than general review platforms. Reviewflowz monitors Google plus 200+ other platforms including all major healthcare review sites from one dashboard, ensuring comprehensive coverage without multiple logins or missed reviews.
How do I calculate my practice's review conversion rate?
Review conversion rate equals total reviews divided by total patient encounters, not just total reviews collected. Most practices track raw review counts, but 150 reviews from 12,000 patients (1.25% rate) indicates poor performance compared to 60 reviews from 1,200 patients (5% rate). Reviewflowz automatically calculates this metric by connecting to Centricity and pulling actual encounter data rather than estimating patient volume. You get reports showing exact conversion rates by provider, location, and time period based on real EMR data, making performance comparisons accurate and actionable.
How does automated review requesting work with Centricity?
Reviewflowz monitors specific status changes in your Centricity system like visit completions, patient discharges, or follow-up appointments marked finished. When these trigger events occur, the system automatically pulls patient contact information from the EMR record and sends review requests via your chosen method (email, SMS, or WhatsApp). The entire process happens without staff intervention once configured. Setup takes under 15 minutes and requires no developer support. You select which Centricity events should trigger requests and your preferred communication channel, then the system handles everything automatically moving forward.
Can I send review requests through WhatsApp from Centricity?
Yes, Reviewflowz supports WhatsApp review requests that trigger automatically from Centricity status changes like completed visits or finished follow-ups. WhatsApp delivers nearly 98% open rates compared to roughly 20% for email, making it highly effective for practices serving populations that prefer WhatsApp communication. The system works identically to email and SMS options, pulling patient phone numbers from Centricity records and sending requests when your configured trigger events occur. WhatsApp pricing varies by country but follows the same pay-as-you-go model as other communication channels.
How can I track which doctors get the most patient reviews?
Reviewflowz automatically attributes reviews to specific providers by analyzing Centricity encounter data rather than asking patients to mention doctor names. When patients leave reviews, the system matches the timing and patient information to EMR records, identifying which physician, nurse practitioner, or specialist handled that visit. This approach eliminates the need for patients to remember and spell provider names correctly while avoiding Google's tendency to flag reviews that mention specific staff members. You get detailed analytics showing review volume and ratings by provider without risking review removals from obvious name-dropping attempts.
How long does Reviewflowz setup take with Centricity EMR?
Initial setup takes under 15 minutes with no IT support or developer assistance required. The process involves connecting to your Centricity system, selecting which events should trigger review requests (like completed visits or discharges), choosing your communication method (email, SMS, or WhatsApp), and configuring your review request messaging. Once connected, the system immediately begins monitoring your EMR for trigger events and can send the first automated review request the same day. No complex integrations, lengthy implementations, or staff training needed.
What does automated review requesting cost for Centricity practices?
Reviewflowz charges $5 per 1,000 email requests and $5 per 100 SMS messages with no monthly minimums, contracts, or setup fees. For most medical practices, this works out to pennies per review collected. A practice seeing 500 patients monthly and sending email requests to all would pay $2.50 per month (500 emails at $5 per 1,000). With the average 7.5% conversion rate, that generates roughly 38 reviews monthly for under three dollars in communication costs. WhatsApp pricing varies by country but uses the same simple pay-as-you-go credit system.
