Latest news & articles

Customer Reference Program: 5 Steps to Collecting Powerful Customer Stories

#1 Track your program's performance | #2 ID the most engaged customers | #3 Outreach | #4 Create compelling assets | #5 Promote those assets

January 16, 2024

Candice Wu

Top 15 Customer Marketing Influencers to Follow for Tips that Work

#1 Scott Wilder | #2 Mary Green | #3 Emily Amos | #4 Joe Kevens | #5 Alexie Glover | #6 Alison Bukowski | #7 Kevin Lau | #8 Megan Heuer...

January 23, 2024

Candice Wu

NPS vs. CSAT vs. CES: 4 Costly Mistakes to Avoid (and What to Do Instead)

#1 Comparing with the competition | #2 Not using cohorts | #3 Grouping old and new customers together | #4 Treating them as absolute values

January 9, 2024

Candice Wu

10 Best Customer Advocacy Software Providers in 2025

#1 Birdeye | #2 Referral Factory | #3 Reviewflowz | #4 Influitive | #5 Nicejob | #6 Extole | #7 Referral Rock | #8 Annex cloud

December 19, 2023

Candice Wu

Top 10 Testimonial Collection Software for SaaS in 2025

#1 Reviewflowz | #2 Testimonial | #3 Senja | #4 Trustmary | #5 StoryPrompt | #6 VideoAsk | #7 Delighted | #8 Boast | #9 Widewail | ...

December 8, 2023

Candice Wu

10 Cool Slack Integrations for a Kickass Workspace

#1 Reviewflowz | #2 Syften | #3 RSS | #4 Axolo | #5 Syften | #6 PagerDuty | #7 VacationTracker | #8 Spendesk | #9 Stripe | ...

September 3, 2024

Candice Wu