Top 10 ReviewTrackers Alternatives

I actually like ReviewTrackers.

Unlike many, they do reviews and only reviews. 

No social media management. No webchat. No payment processing. Just reviews.

They also claim to focus on analytics and reporting, which makes sense. You can't optimize what you're not measuring. That's the exact philosophy I started with when building Reviewflowz, so I can relate.

The problem is ReviewTrackers launched in 2012. The software moves at the speed of a 13-year-old platform.

The analytics they promised? They’re actually quite limited. And the integrations and automation features are even worse. 

ReviewTrackers has the right idea I think. Focus on reviews. Measure everything. But somewhere along the way, they stopped building. 

Now you're paying $89/month per location for software that feels like it's in maintenance mode and support that seems more interested in selling some add-on than anything else.

If you're happy with basic monitoring and you don't need to actually do anything with your review data, ReviewTrackers works fine. 

But if you want modern review management – real automation, actual AI, useful integrations, custom analytics – you need to look elsewhere.

I've broken down the 10 alternatives worth considering, starting with my own solution (Reviewflowz) and covering everything from enterprise platforms to budget tools.

When should you consider a reviewtrackers alternative?

Overall, ReviewTrackers is a great product according to their many clients. I went through their reviews in great detail, and spoke to a number of their clients on demos or on the chat, and most of them have no dramatic issues to report – unlike with some of the alternatives listed here, where things usually work, but can go horribly wrong.

Their support team is deemed much better than that of solutions like Birdeye (offshore) or Uberall (rigid).

But there are some serious limitations to how far you can take the product. Even solutions from the same generation (2015s) like Birdeye or Podium come with a much more advanced feature set.

Pretty rigid sales process

I put this first because it still blows my mind how limited the self-service options are on this market. 

And I hate having to explain my requirements to a 23 year old SDR fresh out of business school and sit through demos I’m not interested in – just to get pricing information – almost as much as I hate giving demos to clients that have no particular interest or need for a solution.

In the case of reviewtrackers, they’re a little bit in between. 

The pricing information is almost public. Technically, they only show pricing for the “Data only” plan on their website, and clearly signal that they don’t really want to talk to you if you have less than 10 locations.

You’ll still have to suffer through juniors learning how to run a discovery call if you want detailed pricing and account access. 

But the real problem is that you won’t get to try the software yourself. You’ll have someone show you how their dashboard works, and all the insights you can get from it.

But if you have any question that their reports don’t cover, you won’t be able to answer it. And you won’t know that until you’ve paid for a full year.

I get why companies would do that back in 2010. 

People didn’t really know software. Nobody was used to how things work. I get it.

But we’re in 2025. 

If people can’t figure out how to use your software, the software is the problem.

Limited reporting options and data inconsistencies

In general, reviewtrackers does what the name says. It tracks reviews. 

And in most cases, their tracking will get the job done. 

And they clearly spent a lot of time on that dashboard of theirs.

But you can’t really dig into any specific aspect, except by using filters. 

All reporting options are listed here, and the 5 or 6 different charts they show … are all the charts you get with reviewtrackers.

So if you’re looking for basic reporting with black-box metrics like their “Location Score” to show your managers you’re doing a good job, honestly, this gets the job done. 

But if you actually want to dig into specific keywords, topics, sentiment analysis, etc – the reporting options will definitely fall short. 

Some clients have also reported seeing weird issues around reply times, deleted reviews, review updates being considered new reviews or outright ignored, etc. 

Limited automation features

This, in my opinion, is the strongest limitation with reviewtrackers.

You’ll get access to your review data, but you won’t be able to do much about it.

Their review alerts engine is really quite basic. 

It also doesn’t work with anything but email. Slack isn’t supported. MS Teams isn’t supported. Zapier isn’t supported… 

It doesn’t handle languages at all – let alone translations.

The only filter available is using the review ratings – and even then, it’s pretty limited. 

You can’t send any custom reports to anyone. The only reports available are “grouped” alerts, where they send you all new reviews from the past 24 hours, or 7 days or something. 

As for “AI replies” – There’s hardly anything AI about them – they basically use templates – and you can only set a single set of rules for the entire account, which leaves very little room for customization based on the location, score, language, etc.

Even solutions from the same generation like Birdeye or Podium come with millions of extra automation options.

The fact that they still don’t offer a simple review widget to showcase reviews on your website speaks volume about the product’s recent evolution – or lack thereof.

Top 10 Alternatives to ReviewTrackers

#1 Reviewflowz

I’m the founder of Reviewflowz, so take this part with a grain of salt. 

In a few words though, I think Reviewflowz is basically ReviewTrackers on steroids. 

Like them, we help only with reviews, with a strong focus on analytics, reporting, and accurate monitoring – although their actual focus seems to have deviated from the name.

Reviewflowz has advanced custom reports. You can create any report, and send it to whomever you’d like over email, Slack, MS Teams, API, you name it. 

The software is 3 years old. So it’s basically AI native. 

This means you get advanced sentiment analysis using the best LLM models, auto-translations and native multilingual support, AI-based auto-tagging, keyword search, and the most advanced review monitoring engine.

It also means that we’re young, agile, and we ship fast. For example, if you need a review platform we don’t support – although we now support over 60 – you can ask us through the chat bubble on the app, and we’ll add support for that platform within 2 weeks. 

Reviewflowz also happens to be a European, GPDR compliant platform, natively multilingual. 

In terms of pricing, reviewflowz is actually cheaper in most cases. 

Reviewflowz charges per review profiles, and not per location. A Review profile is a public review page for a product, location, or brand. For example, your local hairdresser on Google My Business, Instagram on the App Store, MacDonald's UK on Trustpilot, or reviewflowz on G2.

Unless you need to track more than 5 platforms per location, you’ll find our Lite plan comes at a cheaper price, with tons more features.

The best part? 

You can try it for free for 14 days.

No demo required, no “custom pricing” with hidden costs and random lock-in contracts. Try it for free. Subscribe if you love it. Upgrade, downgrade, or cancel at any time, directly within the app.

If you need to track more than 10 review profiles, you can still book a custom demo here.

Check out our detailed pricing grid here, and find a head-to-head comparison between reviewflowz and reviewtrackers here.

#2 Birdeye

Birdeye is probably the leader in the review management software category, and there are good reasons why that is. 

The feature depth is unmatched – they've built everything from social media management to webchat to complex competitor analysis.

If you're frustrated by ReviewTrackers' limited automation and reporting, Birdeye certainly addresses those gaps. 

You'll get AI replies, custom dashboards, and integrations with pretty much everything.

But they'll charge you for that leader premium. 

Prices start at $379 per month for a single location – compared to $89 for ReviewTrackers, and $45 for Reviewflowz. 

And that's before the aggressive upsells and hidden costs start rolling in. 

Want AI? They’ll charge you credits.

Want API access? You’ll have to pay for that.

Want to send SMS review requests? They’ll charge you other credits. 

More concerning are the contract practices. 

While ReviewTrackers might lock you into annual contracts, Birdeye takes it further with 30-day cancellation notice requirements that users consistently complain about on review platforms.

Their support has also shifted offshore, which creates timezone headaches and communication challenges. Several users report that support calls feel more like sales pitches for AI add-ons than actual problem-solving sessions.

Bottom line: If you need an all-in-one marketing platform and have the budget for enterprise software, Birdeye makes sense. 

But if you’re looking for better review management specifically, you might find yourself paying 3-4x more for features you'll never use, while dealing with aggressive sales tactics and rigid contracts.

Here’s a detailed breakdown of Birdeye alternatives and when to look for one.

#3 Podium

Podium is primarily a payments and messaging platform. Reviews are kind of an afterthought. They charge $399/month for Core and $599/month for Pro.

Unlike ReviewTrackers, you do get real automation here. Their unified inbox pulls together text messages, web chat, and reviews. They connect with Slack, Teams, and other tools. The AI suggestions are actual AI, not just templates.

The main issue is that review management isn't really their core focus. 

Their $599/month Pro plan caps you at 500 review invitations per month. That's what you'd get for $50 elsewhere.

If you're a local business that needs text-based payments and webchat, Podium makes sense. 

The messaging features are solid and the Google integration works well. Reviews become a nice bonus in that context.

But if you left ReviewTrackers wanting better review analytics, you’ll find what you need on Podium, but you’ll also be paying for a whole lot of things you didn’t really need.

Works great if you need the whole package. Expensive if you just want better review management than ReviewTrackers offers.

#4 Uberall

While Uberall is more a listings management and local SEO platform than a review management platform per se, they certainly have a few arguments to win over people considering ReviewTrackers.

They're a European company (German), which means they handle 50+ languages, and actually understand what GDPR compliance means.

The platform isn’t really more advanced in terms of reporting and automation though. You’ll get API access, integrations, and static dashboards, same as with ReviewTrackers.

If you operate in many different countries and multilingual support matters to you, they might be worth considering – alongside Reviewflowz – but otherwise, they’re hardly a better alternative.

In general, users say it's expensive and rigid. You adapt to the platform, not the other way around. Many report ongoing issues with the Google My Business connection. That's concerning for something this pricey.

The contract terms are also rough, with complex cancellation requirements and lock-in periods.

Uberall makes sense if you're a European franchise with 100+ locations that needs multi-language support and listings management. The review features are decent but they're part of a much bigger, more expensive package.

#5 Broadly

Broadly is another all-in-one platform for SMBs.

They charge $249 – $449/month per location plus a one-time $350 build-out fee. 

They also have a “Social Media Pro” add-on at $199 / month and they even offer to build a website for you if you don’t have one at $99 / month.

Clearly, they’re targeting mom & pop’s shops that want to go online and have no idea where to start from.

And if that’s you, they’re worth looking at. 

They’ll support you properly, and the software itself may feel like it’s from 2010, it actually has tons of features around automated review requests, listings management, citations, social media, etc.

Broadly is a great alternative to ReviewTrackers if you’re looking for a broader feature set, but it’s definitely not one if you’re looking for deeper review analytics and more automation and integration options.

#6 BrightLocal

BrightLocal is SEO software first, review management second. 

At $59/month for their Grow plan, it's cheaper than ReviewTrackers. 

But you get what you pay for.

They outsource their review monitoring to a third party. This means zero flexibility. If you need a platform that's not on their list, tough luck. If you have locations outside the US, forget it. 

The SEO tools are excellent. Local rank tracking, citation building, Google Business Profile audits - all solid. Reddit loves them for local SEO, and a lot of SEO agencies swear by their white-label reporting.

But the review features are kind of an afterthought. 

You can monitor Google, and a handful of others. 

The response templates are pretty basic. No AI suggestions. No advanced reporting. Just a weekly email with your review count.

The automation stops at email alerts. 

If you’re considering ReviewTrackers for local SEO only, it might make sense to look at BrightLocal. But if you’re actually looking for review management software – I wouldn’t recommend it

#7 Reputation.com

Reputation.com started as ReputationDefender, an agency that would clean up your online reputation. They pivoted to software in 2018.

They hide their pricing behind a contact form, but it starts around $99/month per location according to Reddit. That's slightly more than ReviewTrackers, but with a lot more power and complexity.

The platform is clearly built for agencies managing hundreds of locations.

They created their own "Rep Score" metric that supposedly tells you how you're doing. Nobody knows how it's calculated, but it’s a great way to communicate simply with clients. 

The feature set is comprehensive. More comprehensive than ReviewTrackers. 

You get competitor tracking, advanced analytics, white-label options. 

If you're managing 500 dental offices, this works great.

But users describe a steep learning curve. The interface assumes you know what you're doing.

 Support assumes you have a dedicated team. 

Everything about it screams "enterprise and agency software from 2018."

If you work for an agency or a Fortune 500 company with dedicated account managers who will live on the platform all day, Reputation.com makes sense. If you’re looking at ReviewTrackers alternatives to manage 1 to 50 locations, this definitely won’t be a good a fit. 

#8 LocalClarity

LocalClarity is old school local SEO software with rock-bottom pricing. Free for one location. $8/month for Google only. $16/month for all platforms. That's a tenth of what ReviewTrackers charges.

For that price, you get basic review monitoring and response capabilities. The analytics work. The white-label options are decent. 

Their support has a good reputation for being effective and solution oriented. For agencies and enterprise companies managing hundreds of small clients who need a wide feature scope for and have pretty basic requirements in terms of reporting and automation, LocalClarity is a great alternative to ReviewTrackers.

But if you're leaving ReviewTrackers because you want modern review management, LocalClarity went backwards. They’re a reliable, budget local SEO tool with a very wide feature set.

#9 NiceJob

NiceJob started as an AppSumo lifetime deal, same time as Reviewflowz actually. They built their product by iterating with agency clients who needed basic review collection.

Two plans: Reviews at $75/month and Pro at $125/month. The Pro plan adds automated referrals, AI replies, and customer rewards. They also offer to build you a website for $99/month plus a $199 setup fee.

The feature set is kind of scattered. 

They do review collection. They do social media posting. They do referrals. They do rewards programs. They even build websites now. It's a patchwork of features that don't really connect.

Compared to ReviewTrackers, you get more collection features but worse analytics. The review monitoring is basic. No advanced reporting. No real API. The integrations are limited to the basics.

The platform works if you're getting zero reviews and need to start somewhere. 

Their collection tools are actually really good. The automated invite sequences work, and their support team will know how to help you reach your objectives. 

In general, if ReviewTrackers’ review collection tools feel a little light, it might be worth considering NiceJob. Otherwise, I wouldn’t recommend it.

#10 SOCi

SOCi claims to "revolutionize local marketing" and replace "1000 local marketers."

Their pricing isn't public but starts around $1000/month based on user reports. 

For that, you get social media management, review management, listings, and about seven other things.

The problem is they tried to build a unique interface for every platform. Facebook gets its own workflow. Google gets another. Yelp gets a third. 

Users complain about the complexity constantly. 

Every review mentions using it for something different because nobody can figure out the whole thing.

The review features exist but they're buried. You can respond to Google reviews. You can monitor ratings. Basic stuff works.

The selling point is quite clearly user access control. 

Headquarters can lock down what local managers can do. 

Password management. 

Permission levels. 

Approval workflows.

If you're considering ReviewTrackers alternatives because you want better review management, SOCi is the wrong direction. If you need better user management, SOCi might be an option to look at.