Why you should monitor your Trustpilot reviews on Slack
Build best-in-class simple review management processes, without the hassle of complex software
Build deep customer knowledge
Get all your customer reviews into a public Slack channel, and drive customer knowledge passively across every team.
Spark new ideas, and foster a truly customer-first approach across all projects
Listen to your clients
Slack is the operational communication channel by excellence
Every time a customer is upset, reach out with an accurate solution (almost) immediately.
Reach out to warm leads much faster
Don't throw the towel. Build amazing win-back processes and educate your support teams
A negative signal for your competitors can be a great signal for your sales team. It can also be very valuable information for your product marketing team.
Start monitoring trustpilot reviews for free
Get trustpilot and another platform’s reviews in Slack 100% free
Free
Stay on top of your reviews
$0 / mo.
- Track up to 2 business profiles 100% free
- Reviews from all countries, all languages
- $5 / month / extra business profile
- CSV export of all past reviews
- Access and search all your reviews
Pro
Reputation management suite
$50 / mo.
- Track unlimited business profiles
- Reviews from all countries, all languages
- Track competitors' reviews
- We’ll add any missing platform in 2 weeks
- Share on Social Media
- Get reviewer details (and name)
- Refresh every 4h
Enterprise
Reputation enhancement suite
Custom Pricing
- Everything in premium, plus more!
- Review generation engine
- Review balancing and profile optimization
- Free review profile audit
- Onboarding call & dedicated point of contact
- Review Widget
What our customers say
Convenient Slack connection
It was easy to set up a connection to Slack. The notifications coming into Slack are clear and contain the information we wanted to have in there, not more, not less. ReviewFlowz has proven to be a good tool.
It works really well
I signed up and immediately subscribed a pro plan to get all our reviews directly in Slack. It was easy to setup and now we're getting all our reviews on Slack. I also sent a request to add more platforms that were useful to us and they already added most of them.
The solution to proactively exploit your online reviews
We use it mainly to monitor all the reviews of our SaaS in one Slack channel. It gives us the ability to act very quickly in case of bad reviews and we notice that this reactivity makes all the difference. We calculate our daily/weekly CS OKR based on this Slack channel
Handles review monitoring for us
We've had our reviews in Slack for as long as I can remember at Sendinblue, but it became increasingly complex to maintain over time, and Slack messages weren't as easy to read quickly as with Reviewflowz. Great product!
Set it and forget it
I setup reviewflowz in minutes to get our reviews in Slack. It's really easy to setup, simple with no fluff, and it works perfectly so far!
Helps to get more reviews
We don't have many public reviews yet, but we're trying hard to incentivize every one to get more, especially on Shopify where it helps a lot. Having them drop in Slack helps gamify the process and motivate everyone!
FAQ
What platforms do you currently support?
Below is a list of all the review platforms we are currently supporting:
- Trustpilot
- G2 crowd
- Capterra
- Software Advice
- Get App
- Trustradius
- Chrome web store
- Google my business
- Shopify app store
- Wordpress (plugins directory)
- Crozdesk
- App Store
- Play Store
If you can’t find the platform you’re looking for, please drop us a line, we’ll have it up and running in under a week.
What is a “sent” review?
No matter your plan, we will fetch all the reviews tied to active review flows.
However if you’ve hit your quota, we’ll only let you know that you got a new review, without sending you the review contents.
What does reviewer information mean?
Depending on the platform, we’re able to pull reviewer details such as their company, job title, and / or full name.
On the premium plan, we give you unlimited access to this data and include it directly in the Slack notifications.
No more looking through hundreds of tickets to find who left you that review.
This can also come in handy for your sales team if you’re tracking competitors.
How many Slack channels can I connect?
You can connect as many Slack channels as you wish, and send each review to one or many Slack channels.
If you’re sending the same review to 2 channels, it will count as two reviews sent.
What kind of data can we get from Trustpilot reviews?
Trustpilot is one of the platforms with the smallest amount of information per review, but we’re able to get everything that’s available.
The reviews we’ll send to your Slack channel will contain the following information
- Review rating and content
- Publication date
- Review URL
- Reviewer name (Pro)
What is a flow?
A flow defines a sequence of the two steps that are needed for us to get your reviews to your favourite Slack channel.
- What listing or review profile do you want us to monitor (for example your favourite competitor’s Capterra profile)
- What Slack channel you want us to send new reviews to
With our listings finder, you can find all your listings by simply entering a domain, or decide to track them manually.
Simply authenticate your Slack account next and an active flow will crawl the review profile and send any new review to your favourite Slack channel
What languages and countries do you support?
We support all languages and regions for all the supported platforms.
Platforms may split reviews according to the language, the region, or both.
In each case, we try to show as clearly as possible how to access all your reviews, and where those reviews can be seen. If you have a doubt please reach out over the chat or via email