How To Respond To Positive Reviews? 5 Best-in-Class Examples
TL;DR Responding to positive customer reviews, as shown by companies like Jersey Watch, creates a strong impression of customer care and enhances company reputation. Most companies overlook this, focusing more on negative reviews for damage control, but acknowledging satisfied customers is equally important. Best practices for responding to positive feedback include quick replies, showing appreciation […]
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10 Brilliant Testimonial Advertising Examples and Why They Work
Amidst the noise of brand promises and product claims, the most powerful voice is that of satisfied customers. This is what testimonial advertising is about – using the opinions of happy (or sometimes unhappy) customers to promote your business. Yet, testimonial advertising isn’t only a marketing tactic. It turns faceless corporations into relatable entities and […]
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Review management in B2B: Why you should care
Customer reviews and testimonial are taking an increasingly important part of the buyer journey. While most online reviews are biased (at best), especially in the B2B space, the voice of the customer is undeniably key to unlocking growth. Changes in consumer behavior in a post-pandemic world made customer reviews a must-have in B2B Interestingly, there […]
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Top 10 Review Management Mistakes You Have to Avoid at all Costs
With a simple search, you will find a ton of information about online reputation and review management. Most of this information is from people who are advertising their own services and hardly know what they’re doing. Many review management “experts” suggest lots of tips and tricks that are, at best, a waste of time and, […]
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Top 50 Online Review Statistics: Why You Should Care
As our review management 101 guide outlines, managing reviews is about owning the narrative. Businesses should leverage positive reviews as social proof and use negative reviews as feedback to improve. Overall, reviews are valuable for building your brand, driving revenue, and instilling consumer confidence. Here are the stats you need to know about online reviews. […]
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Top 10 Review Management Software and Why You Need It
Review management is such a broad topic. Most of the review management software on the market is very differentiated, targeting different customer segments with different feature sets and product visions. In this post, we go through our top 10 selection of review management software. Review Management Software vs. Reputation Management Software If you Google the […]
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Top 6 Review Email Templates For Maximum Collection Rates
If you’re reading this, you probably know happy customers are hard enough to come by to try to maximize your review collection rates. CRM success really comes down to the right mix between segment, message, and call to action. And it works exactly the same way for review collection. We built seven review email templates […]
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How to scrap iOS app store reviews?
If you’re looking to scrap iOS reviews, there are tons of options: python or node libraries, software solutions, APIs. This post is aimed at giving you a solid understanding of what each option entails, and how they work at their core, so you can decide on the best option for your case, instead of scrolling […]
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